Worst car buying experience ever. Thought buying local would be a positive thing but within the…read morefirst month I had to replace a tire because Arnie's said that it must of been me who hit a curb. I also left my car there overnight and received a parking ticket that they never notified me about until I had a letter in the mail for a court date. I also just had to replace my breaks today!! Philly said that they have never gotten a bad review .. well congrats here's your first!!!!!!!

We started going to Annie's because of multiple poor experiences with our local Ford…read moredealership/repair. I have had Arnie's service my truck three times and my wife's Escape once. All experiences with the service department have been fantastic. Very friendly staff, quality and prompt service. They are very accommodating. They express appreciation that you have chosen them for service. I would highly recommend using Arnie's for your service needs. From my experience I trust them, I have a Ford dealership just a couple miles from me, but gladly drive the 35 miles to have trustworthy service.

I just recently purchased my 7th vehicle from this dealer. They are very laid back no pressure…read morehere. Each time they have found the exact vehicle to fit my needs considerably below book price. Chuck and Gregg would not put a car on their lot that they would not drive themselves. Taking into consideration these are all used cars their service after the sale exceeding my expectations beyond what I have seen with many of the new car dealers I have dealt with. I would definitely recommend them to anyone looking for a good used vehicle.

When you buy a car you want someone you can trust. Let me say that I think Pablo is one of the most…read morehonest and decent car dealers I have ever met. He's honest in pointing out the positives and negatives in his vehicles. Easy going guy with no BS. We had a complicated out of state transaction. Pablo was very patient and understanding in this situation. We got through it with some effort! He will have excellent communication with you. Just a really good guy. I cannot recommend him and his dealership enough.

Test drove a 2001 Chevy pick up they told me they just replace the transmission with a used one,…read morewhen out on the highway I stepped on the gas and the shifting pattern was all over the place I said something's not right and he said most people don't drive like that you have to ease into the gas when we got back to his shop I said it's a nice clean truck but I'm concerned with the way it shifts he said thank you for stopping and walked away from me obviously trying to cover something up

Was set up to buy a truck, dead set on buying a truck and drove 2 1/2 Hours up to this small town…read moreand the guy sold the truck before we arrived apparently. There weren't any buyers to his knowledge the day before. Would not advise shopping for a truck or any vehicle for that matter here. Disrespectful. Not very much selection either.

My car broke down in nowhere Nebraska. My road assistance was no help. Al, Chris and Luke (and…read moreprobably more) then went above and beyond for me. In less than an hour, I had a rental car and they found a tow company to get my car. Unreal and absolutely amazing. They didn't know me from a hole in the wall and absolutely took care of me. So grateful. Go see these guys. They truly care!!

I sold a vehicle there and it has been 2 months and I still haven't seen any payment. And when I…read morecall I just get the run around.

My experience with them has been awful. I would only recommend them to someone I did not like very…read morewell. I bought a 2016 GMC Arcadia from them on March 5. The car had a 90-day bumper-to-bumper warranty. On April 16, we took the car in, and it made an odd noise. When the mechanic looked at it, we were advised it was the spark plugs, and they changed them and said we were good to go. We were told the noise it makes was normal, and ours was just a little louder than this type of vehicle normally makes. I originally got the extended warranty from Courtesy Ford, but I decided I did not want to deal with them anymore because of how they handled the last issue. I had gotten a letter from another company offering an extended warranty, so I called them and decided to go with that plan. I started having issues with the car when I would go at higher speeds. On October 8, I took the car to a GMC repair shop. The issue, I was told, was the torque converter shutter. My car was eligible for the new warranty coverage. The insurance company went and inspected the vehicle and looked at the prior maintenance completed on the car. My claim was denied for preexisting conditions. I did not understand how because Courtesy Ford said the issues were fixed with the spark plug replacement. The new warranty company told me that changing the spark plugs was not all they did. Courtesy Ford also put a lubricant in the transmission. They stated that they had fixed it well enough to get it past the 90-day warranty period, so it would no longer be their issue once it started having issues again. They put a bandaid on it long enough that it would fall on us to pay to fix the issue. I called Courtesy Ford many times about the issue, and they say that it is standard to put that in all used vehicles to extend the life of the transmission. They will not admit any fault in selling a vehicle that had issues. I have reviewed the March 5, 2024 receipt, which states Lubguard 19689. When I was searching for what that is used for, it specifically states, " LUBEGARD Instant Shudder Fixx is a concentrated friction modifier formulated specifically for eliminating torque converter shudder problems in automatic transmission INSTANTLY." It is the #1 shudder eliminator used by professionals." This is the exact issue that my vehicle has been diagnosed with by a 3rd party mechanic before we even knew about them putting the lube into the vehicle. Courtesy Ford knew back in March that there was an issue, and instead of being honest and fixing it, they did a temporary repair job. I have tried unsuccessfully to resolve the issues with them and speak to Al, who runs the business, but I have not succeeded. I do not know if they did this because I am disabled and in a wheelchair and thought I would not understand and let it go or if it is because I am female and do not know much about vehicle repairs. I continuously get that this is not our fault; this is standard practice. I do not see how putting a lubricant in every used vehicle meant for a specific purpose would be standard practice. I cannot get anyone in the company to 1 admit fault 2 let me speak with someone with authority who will listen. If possible, I would give them a 0-star rating, and I would NEVER recommend them to anyone. They will be nice during the purchasing process, but should issues arise after they do not take responsibility for anything, STAY AWAY!!!! You will regret it if you buy a car from them and find issues after the fact, even with the 90-day warranty.

My company was doing business with a nearby dealer and they were unable to get things done in a…read moretimely manner. We switched to Courtesy Ford and have found them to be wonderful to work with. They are kind, courteous and efficient. I would highly recommend them!

I've taken my car to this location a few times. They did a great job...fast, friendly and accurate…read more No complaints it was a great experience

I have been buying my vehicles from the Jensen Dealership for 10+years now. If you want rock star…read moretreatment, this is the place to go!! The entire dealership, from sales, to service, to financing...they are the whole package. What an incredible family dynamic. They all make you feel right at home : ). If you are looking for great vehicles and an awesome crew to work with...this is the place to be!! Wanda and Kyle are my go-to salespeople and they are the kindest most hospitable people you will ever come across!! Everyone in the service dept takes such great care of you when you arrive with your vehicle for maintenance...even the receptionist's are so friendly!! You won't be disappointed at Jensen Dealership...they are the best in the business!!!