DO NOT WASTE YOUR MONEY HERE! Everything is incredibly over priced, over greased or incredibly dried out, and under seasoned/flavoured! The owner's customer service is lacking any sort of quality, personal or business, touch. They are frequently inclined to just "change the rules" regarding when/how they rectify their mistakes (which happen frequently) based on how they feel that day! One day they will tell you they will replace said item that THEY made wrong, but when you do go to order the correction, they change their mind and no longer will rectify their mistakes!
... Halloween night, just before closing (~7:40pm), we ordered a large pepperoni & mushroom pizza with all the veggies (spinach, zucchini, tri coloured peppers, onions, and tomatoes - from their vegetarian pizza) and ABSOLUTELY NO FETA CHEESE (normally on their vegetarian pizza) - I repeated this more than 3 times to ensure there would be none on our order. The pick up was at ~8:10 pm. I called them twice before 8:20pm hoping they'd pick up but they closed. They are not open on Sundays, so my earliest time that I could call back to rectify this was Monday, Nov 2nd. I explained the situation, that I'd tried calling immediately & had taken pictures. The owner said that she "saw the pizza that night, but didn't think the feta was on it." She reluctantly said she would replace it. Nov 5th I called to get my replacement order. She now changed what she said in that she, herself, actually "made that order that night and yes it had feta on it" but that they'd "changed her rules now... if you don't bring the whole pizza back in, they wouldn't fix it." I understand that to a degree, but at ~8:30pm on Halloween night, it was ridiculous that I would tell the kids that they couldn't eat their pizza that night because Pizza&Wings made it wrong and I'd have to take it back in 2 days to prove it! (So I ended up just picking off the feta as best I could, fed the kids, and got them to bed)
It's crazy having the technology to actually prove the pizza was wrong through photos and call records that are date & time stamped, that they think this is how customer service should be. I'm content with knowing that, to the best of my ability, I did what I could from my end. Shame on you, as a restaurant owner to not only make up a lie, and randomly "change the rules" whenever you don't feel like taking responsibility for your actions, but to also gaslight and blame the customer for YOUR mistake ... just shameful.
P.S. You can keep deleting the truth, every time someone posts an honest review that you don't like, but you can't hide from shoddy business practices in the end! read more