We were recommended to do this tour as Hunter Valley businesses have adopted COVID-SAFE procedures and bookings would probably be needed. Travelling as a small group would save us phoning ahead. Also, we did not need to be concerned about drinking & driving as the pickup was at our accomodation.
After booking, a couple of emails followed; one was a receipt and another the offer of a take home meal for our evening meal. The emails were also explicit about changing the booking and not being at the pickup on time with loss of moneys as the penalties. What was not sent was the time and place of pickup. Our trip was on the Tuesday so I spent Monday 'phoning, texting and emailing to get the time and place. We even visited their POB and met a young fellow who took our card and said he would pass on our concern at this stage. The only thing he was certain of was that no one was in the office. The answering machine had the message that due to COVID the office had to close on Mondays but would be open at 8:30am Tuesday. However, we could leave a message on the machine if our enquiry was urgent. Even leaving a card didn't get a return email, text or 'phone call. Now pretty unimpressed, we 'phoned, texted and emailed at 8:30, 9:00 and 9:30. So much for the office being open at 8:30. We sat out the front of our accommodation determining when we would give up when the 'bus pulled up at 9:55....for a 10:00 start at the first winery. Our driver said that this was the first time he had done this job but we were on the list and they were clearly running late. His name was Paul and unless they have many drivers named Paul ( mentioned in a few reviews ) he may have said this to avoid listening to a familiar complaint.
Two Fat Blokes Gourmet Tours carries plenty of signage on the 'bus on COVID-SAFE but the 8 of us were seated in the only available 8 seats. The two seats next to the driver were not available to us. Once hurried on it was clear we were part of 3 groups making up 8, 2 couples and a group of four. At best we should have been advised to bring face masks otherwise there should have only been 5-6 passengers.
Our driver did his job well but was often concerned about the timing. We had a nice snack lunch provided which had enough for leftovers.
Our last stop was at their POB for a cheese and wine tasting and it was here we not only got to see the young bloke who took our card but one of the Fat Blokes graced our group with his presence. This would have been the time to placate us but once both these people saw us it was heads down and back to the office ( and no, we didn't 'phone to see if he would answer)
The lack of communication was one strike but not to give a reason when the opportunity arose was the second, the third (and most important) was "how safe were we" huddled in the back of the 'bus.
Each of our stops demonstrated how seriously the businesses here are taking COVID. If you are travelling in a large group, hiring a 'bus is a good idea but perhaps not this one as once they have your money, no communication. We revisited a couple of the wineries the next day and as there was just the two of us it wasn't an issue just walking in. read more