An account of my experience at Two Bunch Palms and is intended for review in connection with repeated incidents involving potential financial misconduct, inadequate service delivery, negligence, and a previously documented theft associated with your staff member. These issues appear to reflect patterns of mismanagement and present a possible risk to guests.
I have been a long-term visitor of this property, having stayed more than seven/ eight times over approximately two decades with my mother. Historically, we selected Two Bunch Palms due to its reputation as a wellness environment suitable for guests with medical sensitivities. I am currently undergoing treatment for Lyme disease and lupus, and for the holidays and under SOT treatment, I sought a destination with reduced toxin exposure, therapeutic support, and close proximity to San Francisco to avoid extensive travel.
Our most recent stay did not meet these expectations, and instead resulted in a series of events that compromised both wellness and safety.
A previous incident should have served as a warning. After the opening of my first few stores, I returned to Two Bunch Palms as a stress relief retreat. During a spa appointment, the therapist identified as Tammy instructed me to remove my 4 carrot engagement ring and diamond wedding band during a hot stone massage. I complied. I fell asleep during the treatment and later discovered the rings missing. When I reported the theft, management, and I searched the room thoroughly but they insisted that I must have misplaced them myself. I was dismissed as mistaken rather than taken seriously as a guest reporting the disappearance of a very high-value sentimental item. Internal staff acknowledged privately that the therapist's former spouse had a history of narcotics-related criminal activity and was in custody, yet no protective action was taken and no report followed.
Two days after I left to go home to work and after engaging an independent investigator both rings were located in the employee bathroom hidden inside a metal toilet seat cover dispenser positioned above the toilet. Their discovery confirmed that the rings were removed and concealed. She had finally admitted to hiding them in the bun in her hair and putting them there when security was called. Two Bunch Palms did not provide recourse or corrective measures in response. In fact, I had to pay for my own return & hotel night and all accommodations to retrieve them back from Palm Springs police as I could not trust mailing them.
Despite this, once in 2021 and unfortunately November 25 2025, my mom and I returned with hope that the property had improved under its renovations.
During our most recent stay, which occurred over the Thanksgiving, we spent over one thousand dollars per night including lodging, food, and spa services. The experience was marked by significant failures in service and billing accuracy (4 times!) Reservations and scheduled treatments that had been modified or canceled with prior verbal approval were charged in full. Restaurant and pool areas frequently lacked service altogether, often for days at a time. No orientation of the grounds was provided at check-in- our uber dropped us off in the dark and no one was there to show us to reception, leaving guests to navigate the property without staff guidance. Housekeeping services consistently arrived after 4pm in the afternoon or not at all. Mineral pools were visibly unmaintained, and several appeared unsanitary. Management representatives, including individuals identified as Nate, "Nicky or Mickey" (the one with painted on eyebrows) and Anita, provided contradictory information regarding billing and policy, and assurances were not honored. We spent more time dealing with Nate and Juan then we did enjoying ourselves. Being ripped off and then mocked feels awful. We begged for security footage and they would not give it because they knew they were in the wrong.
When my mother, who is seventy-nine years old, attempted to dispute incorrect charges, we were directed to leave the property immediately, despite it being Thanksgiving weekend and despite the fact that we had no alternative accommodations available. The decision to remove elderly guests from a wellness resort after they questioned billing procedures raises concerns regarding retaliatory conduct, age-based hostility, and consumer rights.
The accumulation of these events suggests misrepresentation of services, failure to maintain adequate care standards, disregard for contractual obligations, and potential liability exposure involving guest property, safety, and billing practices.
At this time I am unable to recommend this property for guests seeking a safe or professionally managed wellness environment. More than one incident indicates that trust, accountability, and duty of care are lacking in a place that markets and promotes just that. It could be that they only take care of their celebrity VIP clients. read more