I first brought my 2018 RAM 2500 Diesel to Bona Fide last December while visiting family in…read moreRoseburg. Just three weeks earlier, I had spent nearly $4,000 in California having the turbocharger repaired, only to have the truck go into limp mode while I was in Oregon. Bona Fide got me fixed up and back on the road. They were also able to clear some incredibly annoying dashboard codes that I'd previously been told only the dealer could clear. But what really earned my loyalty happened eight months later. I started hearing a whistle when using the exhaust brake and called Bona Fide. They told me it was likely a failing gasket and, without any prompting from me, said that if it turned out to be one of the gaskets they'd replaced in December, they would repair it under warranty at no charge. I brought the truck back, and sure enough, it was one of those gaskets. They stood behind their work and repaired it at absolutely no charge. No excuses, no trying to convince me it was something else, and no surprise bill. They simply honored their warranty and did what they said they would do. That's how you earn a customer. Bona Fide is knowledgeable, capable, and--just as importantly--honest. They've earned my trust and my loyalty. As long as I can get my truck to Roseburg, I'm not taking it anywhere else for repairs. Highly recommended. Steve at Bona Fide is truly an awsome human being.

I will never take my car anywhere else! Bona Fide has proven to me that there actually is an auto…read morerepair shop that is an honest, professional, customer oriented shop in this town! Their employees Are the best! And their mechanic Steve is a master!! I finally found a shop that I can trust-that I can trust!! Kudos to you all!! Judy M.

After a year of research we decided to visit Lithia one more time to see if they had we wanted. A…read moreyoung man, Xavier (X), came out after a few minutes to introduce himself. Then he listened to us and took us around the Mavericks that met our wishes. He was NOT a car salesman he was low key and very knowledgeable on these trucks. Not pushy or aggressive at all, we were surprised. After driving one, we decided to talk. He asked us what we were hoping for then, we worked from there. We were trading in my car so we wanted a fair deal, plus the employee pricing discount! After a few visits to his boss we had a deal, we think a great deal. Down payment and monthly payments right where we wanted. The credit visit while a little longer due to all the paperwork but was also stress free. Christinna was very easy to work with and sure knows her car purchase laws and paperwork! She made it very easy and quick. We haven't purchased a car in over 15 years and were expecting pushy sales people, stressful dealings and it was no of that! It was a great purchase through the whole transaction. We drove away smiling! Note: We had 2 follow-up visits and Xavier met us right out front and walked us to each appointment. He's truly a great employee for Lithia!

My girlfriends car has been in the shop for 2 and a half months now. To be fair, part of that was…read morecoming up with the 4000 dollar service charge. The communication with the service department is ridiculous. My girlfriend has left many messages with no call back, I call and I get a call back about 25 percent of the time. We had no idea a part was on back order, then when they fixed flex plate issue, a new charge was added for a timing issue, that was not present before going in. Another 1300 dollars lithia wanted for this issue. Now I went in very hot and the service manager, that doesnt seem to be well reviewed on here, said the would comp the charges but there will be no warranty. Id be willing to bet they misdiagnosed the initial problem and tried to charge us for their screw up. This place is so shady and full liars. As far as the no warranty goes, that is perfectly fine because there will be no more business done with lithia on my end, and I will tell as many people as possible about this experience. Ps. Dear service manager dont bother with your back handed reply, stating that you take feed back seriously, then adding your snide rebuttal to my review. It falls on deaf ears, and from all the other reviews I have read, would be better spent on fixing the poor reputation of the service department. We would just like our car fixed finally.

I can't say enough about Chuck Swarm and Family Automotive. They went above and beyond to find the…read moreproblem with my Mazda which needed to have the codes and computer basically dissected and they found the problem and when I picked up the car I was expecting a large bill but it was very affordable. I trust them 100% and will always use and refer them.

Always fair price and professional and nice! I'm a senior and always give good price and when I…read moretake my car to him it always works when he's done!

I cannot recommend this place enough. Jamin and his crew are very knowledgeable and more than…read moreaccommodating. These guys went the extra mile to ensure that I got back on the road as quickly and safely as possible. From Timothy at the front desk to Avery the tech, they all made it happen. Look no further. They do honest work at a fair price. Very family oriented business--The kind I love to support

I went there I needed work done to my A/C unit after paying a few hundred dollars they still…read morecouldn't get it right when asking the mechanic questions what it might be he quickly got on the defensive and just walked off who does that then I told them what it was and they said it wasn't the clutch fan then like a dummy I paid a few hundred more they couldn't fix it so I took my vehicle to a reputable mechanic boom that fixed it was the clutch fan so don't waste money on these clowns and they are very expensive and Tim's kids running all over the place I almost ran over one he doesn't watch them running around the parking lot and property they come across nice and mechanic wise but their actually crooks give your money to a good outfit. glad I finally found one.

So here's why it pays to read reviews! Patriot Automotive is my go to place for all our cars. They…read moredo a great job and are really nice people. I made the big mistake of going somewhere else yeasterday and it almost cost me $498.00 in unneeded repairs! I took my car into Big O tires because my breaks smelled really bad and I was worried because my son had replaced them the day before and I know nothing about cars. I asked the guy at Big O if he could just take a peak to make sure everything was ok. The mechanic from Big O looked in between the rims of the back left tire and said that the brakes were frozen up, the calipers were shot and they needed to replace the brake pads because they were warped from excessive heat. The mechanic said it was unsafe to drive the car anywhere as it could catch on fire from exessive heat. That's a ton of money so I called my husband. He drove into town and we took it to Patriot. I got a call from the mechanic a couple hours later and found out there was nothing wrong with with the brakes. They were fine! I was really suprised. The mechanic at Patriot saved me from spending a ton of money on unnecessary repairs. While he could have gone along with what the other guy said he didn't he was honest. Lesson learned. Stay with the place that treats you right!!! Thank you Patriot Automotive!!!

They give great service and great prices and they do great job on our automobile. They fixed the…read moreone spark plug and didn't charge an arm and leg like the dealers do and they have better customer service

I highly recommend J&B RV for your RV repairs and upgrades. Reasonably priced, knowledgeable and…read morereliable.

We have had work done on our rv's by most of the businesses in this area. We took our '94 F into…read moreJ&B to have the refrigerator fixed. The problem was a piece of cardboard someone had added to the fridge. No charge for that. While he had our rv he did a front-to-back walkthrough for a checkup and found several repairs that had the wrong size parts or wire gauge or fuses. These issues would have become problems eventually but his expertise helped us avoid downtime and expense. Archie is a certified professional, highly trained in this field. He always asks if a used part is acceptable and does everything possible to keep the cost down. He is the only rv repairman we trust. He deserves to have his sterling reputation shared. Always a gentleman, this is the professional you want working on your rv's.

I have to add a star to B & S. I had only had one thing done the last time I reviewed them but I've…read morebeen there for other things and feel they earned these 5 stars. This time we had the truck in for an oil change and transmission service. That doesn't sound hard to anyone who remembers having room under the hood but today's pick ups have computer modules for everything and they stack and combine things that doesn't make sense to put together. In a Ford F-150 pickup the way to service the transmission requires dropping the oil pan (no sense at all) and is a bit complicated. They have the skills and knowledge to do any job you need done. B & S is O'Reilly's repair shop so if you have a problem related to service while on the road, you can take your vehicle to an O'Reillu's and have it fixed at no cost.

Great service at a very good price. My F150 needed new shocks and struts. Prices everywhere I…read morechecked was well over $1,000. Then I checked with B & S. I got top quality parts and great service and I saved hundreds of dollars. Cost was only $850. I would recommend B & S with no reservations. They did my job quickly and when I wanted it done with no problems.

I called SOS mobile with a broken sink pipe at 4:30pm. Problem was 100% fixed within an hour. I was…read morehappy with the price, and impressed with how quick my repair was completed. Thanks guys!!

Been trying to get ahold of this company for months and you either get a message that says they…read morearen't accepting calls or you leave a message and they don't call back. Ended up calling Pepe Lepew and they came out and got my rv clog fixed.