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    Twisted Pine Fur & Leather

    5.0 (1 review)

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    6 years ago

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    Roje

    Roje

    1.0(1 review)
    45.9 mi

    You be the judge. Saw a mens wallet I liked. Price was $395.00. The sales associate told me it was…read morehalf off today! I purchased the wallet. Did not have to sign the AMEX so I didn't see the receipt (placed inside wallet). Upon return to the hotel removed wallet from bag and saw the receipt said $1950.00 instead of $195.00. Store was closed so I returned the next morning when they opened. Sales associate said "Oh, you found my mistake!". Told me that she phoned her daughter-in-law (Natashia Kapp) and she issued a credit. No copy was presented and did not appear on the website at that time. When the amount was questioned she said "Oh, my son (Jeramiah Kapp-the owner) said only the furs were 50% off not the leather goods". So his wife deducted the overcharge based on the full price of the wallet. WHAT! I replied "You can't raise the price AFTER the sale that you told me about. She said her daughter in law refused to credit the $200.00 overpay that was their fault. The sales associate told us to buy another wallet! After explaining the legalities of this and that fact that we didn't want another wallet (which was already overpriced) she phoned her daughter in law again. I could overhear the phone conversation and her daughter in law was a major "B" and still said NO. Her mother in law was so embarrassed she offered $200.00 from her purse - WHICH I TOOK! When I said her son & wife would reimburse her she said "No they wont. The son and mother were previously (if not currently) partners in the original business in Los Angeles. Is she still a partner or? Unusual for a lady in her 80s (I think) to be carrying $200.00 in cash in her purse. Was it all a plan? She knew where I was staying (same complex) and my name, yet made no attempt the previous day to contact me about the "mistake". The bait and switch on the wallet and the "just buy something else" was unprofessional at the very least. Was it an honest mistake that was handled POORLY, or was it??? Beware, stay on your toes and don't go there. Will not be referring.

    Twisted Pine Fur & Leather - leather - Updated May 2026

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