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    Twin Willows

    5.0 (1 review)
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    2 years ago

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    USA Raft Nolichucky River

    USA Raft Nolichucky River

    (24 reviews)

    This place used to be really nice. As of this year I think we've had what will be our last stay…read more Overcrowding: The campground has added way too many tent sites without adequate parking. The result is 0 parking spots and no space for anyone to comfortably enjoy themselves. The fire pits all blow smoke at each other and the tents fill up with other tent sites fire pit smoke. Noise issues: Want to go to sleep at a reasonable time? Too bad. Two nights in a row a bunch of drunkards were blasting music and having a great time from 9pm until 3am. Don't plan on getting much sleep if it's a busy weekend. Barking dogs, screaming kids, loud music, and noisy people well into the night. Safety concerns: the main small beach near the domes where everyone plays is littered with boulders and sharp rocks in the water. Maybe nothing can be done about that. However open inspecting the rotting wood steps leading to the water I found an actual sharp-to-a-point metal spike sticking straight up out of the wood. Luckily I was able to hammer down with a large rock, however that was an impaled foot or worse waiting to happen. There's lots of exposed rebar and it's generally unsafe. Considering how many kids and drunk adults loiter in that area, it's only a matter of time until someone needs stitches. No wonder they have you sign a liability waiver to be here. Lack of facility maintenance: The door locks on most of the bathrooms don't work. The hot water in the showers is barely functional if at all. The wood ramp to the shipping container showers becomes very slippery when wet and poses a safety hazard. There's a wasp sanctuary under the deck as well. Several adults and children were stung this weekend simply walking up the ramp to the bathrooms. With all the money this place is making is there no time to fix and maintain these things? Last but not least, THE CAMP DOGS: a gentleman came to our group and asked that we put all our dogs on leashes (despite them already being on leashes at the time...) and then allows the "camp dog" which is a large black and white husky to roam freely. This dog is an A**HOLE. It constantly bothers people's camp sites and tries to pick fights with other dogs. Our dogs were personally harassed by this dog when he came to our campsite and started eating our dogs food. Then tried to start a fight with our dogs. Then tried to BITE MY WIFE. I had to chase him off every couple hours both days. This dog should not be allowed off leash however the campground owners don't have enough self awareness to do so. All in all, it's been fun over the last few years, but this place has grown too big for the owners and staff to properly manage. Won't likely be coming here again, and we'll be sure to let everyone know what it's become.

    Super awesome experience on the Nolichucky with Andy! He was very informative of the surrounding…read morearea and history, kept us engaged with silly jokes, and kept us on the edge of our seats! Definitely a trip worth making. Can't wait to come back!

    The Cabin Fairy - Vacation Rental Redesign

    The Cabin Fairy

    (9 reviews)

    After several years of successful rentals with another company, we decided to explore other options…read moreto boost our rental numbers. In early 2024 we contacted Eve, "the cabin fairy" to investigate other options. She visited our home, said it was great and convinced us to sign a contract with her firm. She indicated she had many customers in the southeast that she would contact directly to secure rentals. She also offered us a management fee of 20% of rental income. Unfortunately, that was the end of the positive relationship. After only a handful of rentals during the summer months, she suggested we try a 6 or 12 month long term rental. We agreed and after reviewing the contract she offered for such rental, we reached out with a couple of questions. Her response was rude and very negative. She stated that she was too busy to deal with such questions and if we could not accept the contract as is, we would have to stick with short term rentals. While she offered a 20% fee for rental management, each month the costs were more like 30% or 40% after numerous deductions for visits to our home, from "handyman services" and an assortment of other charges. Whenever we questioned what the charges represented, our questions were either not answered or represented as "the cost of doing business." On one occasion, I received a call from our security system indicating that someone had entered the property and failed to shut off the alarm. When I tried and failed to reach Eve, the security people sent the police to our home. When I finally reached Eve, rather than shutting off the alarm system, she demanded that I disengage the alarm remotely. When we experienced some plumbing issues in one off our toilets, rather than sending her own handyman to address the problem, she told me to send my own person to fix it. Finally in August I received an email from her indicating that she would no longer manage our property due to its "many needs," with only two weeks notice. Rather than removing our listing on rental sites such as AirBnb,, she told me that her listings were in my name and that I needed to remove them. Unfortunately, before I figured out how to change the listing, several people rented my property on my new management company and the Cabin Fairy sites, resulting in four double bookings for the same dates. Had she passed on the emails for bookings that she received, I could have avoided a very embarrassing transition experience. Her partner was very helpful in passing on contact information for the bookings the Cabin Fairy received, but I had to spend hours trying to secure bookings for the people we could. In conclusion, we found the "cabin fairy" to be difficult to work with and not very customer friendly or professional in her dealings with us. More importantly, she did not deliver on her promise to increase our rentals. Our new management team has secured more rentals in a month than the "fairy" did in almost a year. So disappointing.

    The cabin itself was absolutely lovely -- we adored the home, and this review is not a reflection…read moreof the property itself. Unfortunately, our experience with the property management company, The Cabin Fairy, was extremely disappointing. On our last night, we lost water completely. I reached out to maintenance well before 8 PM and received no reply. I then wrote to the main number and was told: "We will alert the maintenance team. Don't know how fast they can get out there today, but we will try." With six people in the home, including three children, we had no water to drink, flush toilets, or wash hands. We didn't have to cut our trip short since we were checking out in the morning, but the night was extremely uncomfortable. In a situation like this, I would have expected management to step in -- even bringing bottled water, checking on us directly, or arranging an emergency plumber. Instead, we were brushed off, told "utilities are temperamental in the mountains," and essentially blamed for the timing (a holiday weekend). The following morning, we had to reach out ourselves to ask for updates, and only then did we receive another dismissive response. After requesting a refund for that night, our message was ignored. Guests deserve better treatment than being left stranded without a basic necessity. I hope homeowners take note of this review -- the property is beautiful, but guests should be aware of how poorly The Cabin Fairy handles emergencies.

    Twin Willows - vacation_rentals - Updated May 2026

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