Wonderful experience! They are kind and really care about the animals. One of my dogs is a husky…read morepuppy, I made sure to exercise and feed her beforehand. The Dr. mentioned that she was really calm for a puppy...when I explained that she was tired and full, he seemed relieved. My dogs were not stressed when they were returned to me either!

My cousin took her dog to have the nails trimmed, good service but the fee was a little strange…read more $28 of the 50 went to the hospital and the remainder went to the tech. Strange business practice to me. I'm guessing the techs do not get paid hourly.

We just moved back to the area, but about 16 years ago, Dr. Dixon was the Vet that treated our…read morehorses (and cats and dogs). One night our daughter's Walking Horse got sick and almost died. He found a client who had a large, heated, horse barn close-by where he could set up an IV, cross ties, etc., and where I could stay all night to change out the IV when he went on other calls. He came back every couple hours to treat him. Of course, the horse made it! Long story short - we found a very skinny Weimaraner puppy at the pound, took it home and it promptly to sick, I "doctored" him at home, thinking it was worms, or a cold, and called Dr. Dixon, who saw him as soon as I could get there. The puppy had an advanced case of Parvo and was beyond treatment. What touched me is that when he had to put him to sleep, he cried. I'm so glad he is still practicing, because I have a 4 1/2 yr. old Toy Poodle with Congestive Heart Failure and am not satisfied with the treatment he is currently getting from our new vet. Will definitely change back to his practice and make the hour drive to see him if he'll have us!

I can't say enough good things about Dr E…read more He does this for the love of the animal. That's a good vet.

Dr Eddins is the BEST VET we have ever gone to. He is kind, considerate and does not over bill…read more(does the exact opposite). Came to our home twice on emergency calls for our dying dogs, put them to sleep in our home AND CHARGED US NOTHING. Try finding a vet like that in the city...you won't. He is a dying breed and I will ball my eyes out when he decides to retire.

The entire staff at Cleveland Animal Hospital are wonderful. They are considerate, friendly, and…read moreprofessional. Dr Matt Bryant is amazing. He is thorough and reaches out to leaders in research or veterinary schools if he encounters something unusual or something that hasn't resolved with "routine" treatment. As long as I am living in my current residence in this area, he and nibs staff will be providing their normal standards of excellent care for my fur babies.

A great first visit for Bruno- our 11 week old Pyrenees. Staff all very friendly and loving towards…read moremy fur baby. The "older" vet took great care examining and explaining all in simple ( maybe too simple) terms. we will probably transfer care of our other 3 dogs soon. Why? More convenient. Less costly. Not pushing products. And what a nice surprise- samples of puppy food and his health journal.

This office is the best . Friendly caring staff . The Vets are Friendly caring and professional. I…read morewould recommend this office if your fur baby needs to be seen Clean environment.

they did diagnose my dog accurately with a torn ACL. The only thing I don't really care for is…read morethey don't take appointments. You just have to show up and wait. I don't have that kind of time to waist. You could be there for hours before you pet is seen. Their pricing is no different than any other vet in the area.

This man is great. My great Dane mix had a serious allergic reaction that was starting to affect…read morehis breathing. The vet gave him two shots and then two prescriptions to give him over the next couple weeks. He told me to call him by Friday to update him because things should start to clear up. I almost didn't call thinking that's just what someone says. When I called he knew exactly who I was and what I came in for and was happy to hear an update. I will definitely be taking my dog there knowing he will be in good hands.

The physicians here may be great, but the scheduling staff and office manager are quite the…read moreopposite. I scheduled a Wellness Exam visit a month in advance. During the online scheduling process, there is a section that asks if you have any concerns that need to be addressed during your visit. I noted that my dog was experiencing some hair loss and that I would like to talk about during my visit. Fast forward to two days before my appointment, I received a text message, not a call, but a text message stating that they cannot see "sick" animals for a wellness visit and that I would need to bring him in as a walk-in patient. First of all, this should have been handled through a phone call, not a text. Secondly, I never said he was sick...someone there took it upon themselves to assume that he was sick with no diagnosis at all. At any other vet I have gone to over the last 20 years of having dogs, you are allowed to discuss concerns during a wellness visit. The fact they made assumptions and cancelled the appointment 2 days prior to it taking place shows a complete lack of care for their clients and patients. After pointing this out to Dani, the office manager, they said they could make an exception this one time. It should have never escalated to that point of requiring an exception to see a patient for a scheduled appointment. I took time off from work specifically for that appointment and then to have it cancelled with next to no notice is unacceptable. I know most people won't care about this review or my situation, but it's the principle of the matter that has caused me to find pet care elsewhere.

Bad experience I had three of my furbabies there at the same time one in surgery and one ear…read moreinfection and one eye infection really bad experience. the front dest is rude all but one new lady. I'm not going into detail because Dr Martin will not take responsibility for bad experiences we had. I'm very happy at my new veterinary office. I wish for your office to grow and take the best care of clients and patients.

The practice itself is very good. The bad are the waits. You WILL be there a long time to be seen…read more Even with an appointment, you will wait. That is fine with dogs but with a scared cat surrounded by dogs, it isn't good. I have been a client since the 70's with Dr. Westmoreland. Since the move, to the OTHER side of Shelby and the constant extended waits, I have gone elswhere.

Great place to board your cat if needed. Our kitty had so much fun he didn't want to leave…read more We've been here for routine check-ups and neutering of our cat. Staff was very caring from check in to vet

After seeing the regular vet and my cat's serious illness not improving, I called Urgent Vet ahead…read moreof time to ask about bringing my cat in for IV fluids. They told me to come in the next day so I got there when they opened the next morning. They ran labs and I had to wait 2 hours for the vet to then tell me they don't offer IV fluids and refer me to an emergency vet. Every hour is critical for the illness my cat has so they wasted a ton of time and the damage could be irreversible because of that according to the vet. Also wasted $400 in duplicate charges because I had to go to the emergency vet immediately from there. Update to review- The practice manager did reach out to me and apologized. She said they will improve their training on this to try to prevent it in the future, which I appreciate and is why I brought up the issue. I also want to say the vet tech and vet that we saw there were great despite not being able to provide the treatment my cat needed.

Closed office but not online. Got several text verifying apt but when arrived no answer note on…read moredoor said closed. Then got text as if I no showed and my apt was cancelled. Ironic Really sad because I only use in extreme emergencies due to past history of bad experiences and always wanting thousands of dollars of unnecessary testing and when declined the vet refused to work with me any longer. Nothing like consumer choice! The only reason I went back tonight was because my last dog had a heart attack and end of life and the vet that evening was great. If you had to close you post online as well if that is how to schedule apt