Wonderful experience! They are kind and really care about the animals. One of my dogs is a husky…read morepuppy, I made sure to exercise and feed her beforehand. The Dr. mentioned that she was really calm for a puppy...when I explained that she was tired and full, he seemed relieved. My dogs were not stressed when they were returned to me either!

My cousin took her dog to have the nails trimmed, good service but the fee was a little strange…read more $28 of the 50 went to the hospital and the remainder went to the tech. Strange business practice to me. I'm guessing the techs do not get paid hourly.

We just moved back to the area, but about 16 years ago, Dr. Dixon was the Vet that treated our…read morehorses (and cats and dogs). One night our daughter's Walking Horse got sick and almost died. He found a client who had a large, heated, horse barn close-by where he could set up an IV, cross ties, etc., and where I could stay all night to change out the IV when he went on other calls. He came back every couple hours to treat him. Of course, the horse made it! Long story short - we found a very skinny Weimaraner puppy at the pound, took it home and it promptly to sick, I "doctored" him at home, thinking it was worms, or a cold, and called Dr. Dixon, who saw him as soon as I could get there. The puppy had an advanced case of Parvo and was beyond treatment. What touched me is that when he had to put him to sleep, he cried. I'm so glad he is still practicing, because I have a 4 1/2 yr. old Toy Poodle with Congestive Heart Failure and am not satisfied with the treatment he is currently getting from our new vet. Will definitely change back to his practice and make the hour drive to see him if he'll have us!

I can't say enough good things about Dr E…read more He does this for the love of the animal. That's a good vet.

My Chihuahua (Cynda) got hit by a car, I took her here, Dr E was very concerned and done a…read morethorough exam, she is all better now. The price was better than any other vet. The staff was extremely helpful and happy to see her, will be making this her full-time Dr now! Couldn't have asked for a better staff, highly recommend.

The entire staff at Cleveland Animal Hospital are wonderful. They are considerate, friendly, and…read moreprofessional. Dr Matt Bryant is amazing. He is thorough and reaches out to leaders in research or veterinary schools if he encounters something unusual or something that hasn't resolved with "routine" treatment. As long as I am living in my current residence in this area, he and nibs staff will be providing their normal standards of excellent care for my fur babies.

A great first visit for Bruno- our 11 week old Pyrenees. Staff all very friendly and loving towards…read moremy fur baby. The "older" vet took great care examining and explaining all in simple ( maybe too simple) terms. we will probably transfer care of our other 3 dogs soon. Why? More convenient. Less costly. Not pushing products. And what a nice surprise- samples of puppy food and his health journal.

This office is the best . Friendly caring staff . The Vets are Friendly caring and professional. I…read morewould recommend this office if your fur baby needs to be seen Clean environment.

they did diagnose my dog accurately with a torn ACL. The only thing I don't really care for is…read morethey don't take appointments. You just have to show up and wait. I don't have that kind of time to waist. You could be there for hours before you pet is seen. Their pricing is no different than any other vet in the area.

This man is great. My great Dane mix had a serious allergic reaction that was starting to affect…read morehis breathing. The vet gave him two shots and then two prescriptions to give him over the next couple weeks. He told me to call him by Friday to update him because things should start to clear up. I almost didn't call thinking that's just what someone says. When I called he knew exactly who I was and what I came in for and was happy to hear an update. I will definitely be taking my dog there knowing he will be in good hands.

Ok... I'm finally ready to talk about this…read more.. The morning I woke up and found Scully Cat lethargic, I was completely distraught. I wrapped her up in a towel and drove to the nearest clinic to me, not knowing if they could help, because it was just a spay/neuter clinic, but it was so close to my house, I just went. They were extremely kind and told me that they unfortunately couldn't help, but that Boulevard Animal Hospital was just down the road. So, I got back in my car and went straight there. When I arrived, the receptionist was very kind, I told her I was waiting on payment from a client, but Scully was actively dying in my arms. She said she'd see what they could do. After about 5 mins of waiting, they got us back into a room, the tech came and took my information and said the vet would be right with us. This is where it completely went south. Dr. Martin walked in and the first thing he said was: "Ok, I need some information, because none of this makes sense." Which was bewildering, but ok, I explained again. Scully was my foster fail from the humane society. I had stopped at a different clinic first because they were so close to me, they referred me to Blvd. And her most recent vet records were at the office I used to work at. Then, he moved onto payment. I explained again that I have a client that usually pays me Sunday nights, but she hadn't yet (this was Monday). And that I also had money from Rover that had already been released, but hadn't hit my bank account yet. "So you can pay today?" "Yes." "So they can call you this afternoon and you'll have it?" "Yes." (Keep in mind that my sweet baby is actively dying in my arms) "I really could just do it for free with all the people who never pay. I could pay everyone in the building a year's salary with what we don't get paid." "I understand, but I'm just waiting for the money to hit my bank." "Well, are you wanting her back?" "I would like her to be cremated." "Well, we definitely can't do that until you pay." "I understand, my pay has been released, I'm just waiting for it to hit my bank." "So they can call you this afternoon or tomorrow morning and you'll have it?" "Yes." FINALLY, he decided he'd asked me enough times, so he proceeded. I left absolutely broken. My sweet girl, left to suffer... over $91. The very SECOND that money hit my bank account, I started calling. I believe I called 7 times that Monday and left a message. No response. Tuesday, I called multiple times and ended up leaving a *slightly rude* message. Shortly after, I got a call for payment. I told the receptionist what had happened with Dr. Martin and how upset I was about it. Who HOUNDS someone about payment while letting their baby suffer, and then can't be bothered to take it??? Almost immediately after that call, I got another one... from Dr. Martin himself "apologizing" for the situation. It wasn't an apology at all, it was damage control. He ended up telling me: "At the end of the day, it's a business." Sir, your business is compassion. If you can sit and watch an animal suffer because you're worried about a $91 payday, you've lost the plot. (I do have a recording of the conversation, if anyone wants it, they are welcome to message me.) To add insult to injury, there was a miscommunication with the crematorium, somehow... They changed her name from Scully to "Sally" so I've got that nice little momento. Not to mention the horribly smudged paw prints I was sent. Please, if you care for your pets, don't take them to see Dr. Martin. He does NOT care. After all, at the end of the day, it's just a business.

I took my guinea pig in today, and the staff were incredibly kind and helpful. When I arrived, they…read morechecked with Dr. Martin to see if he would be willing to examine a guinea pig. He was honest that he doesn't see many guinea pigs and isn't a specialist, but he was willing to help and do his best. What really impressed me was that he took the time to review his guinea pig reference materials before prescribing medication to make sure he was using an appropriate treatment and dosage. I appreciated his honesty, care, and willingness to help instead of turning us away. While they may not have all the specialized equipment of an exotic animal clinic, they treated my pet with compassion and took my concerns seriously. I'm very grateful for the care they provided and would recommend them to anyone looking for a veterinary team that truly cares about their patients.

The practice itself is very good. The bad are the waits. You WILL be there a long time to be seen…read more Even with an appointment, you will wait. That is fine with dogs but with a scared cat surrounded by dogs, it isn't good. I have been a client since the 70's with Dr. Westmoreland. Since the move, to the OTHER side of Shelby and the constant extended waits, I have gone elswhere.

Great place to board your cat if needed. Our kitty had so much fun he didn't want to leave…read more We've been here for routine check-ups and neutering of our cat. Staff was very caring from check in to vet

After seeing the regular vet and my cat's serious illness not improving, I called Urgent Vet ahead…read moreof time to ask about bringing my cat in for IV fluids. They told me to come in the next day so I got there when they opened the next morning. They ran labs and I had to wait 2 hours for the vet to then tell me they don't offer IV fluids and refer me to an emergency vet. Every hour is critical for the illness my cat has so they wasted a ton of time and the damage could be irreversible because of that according to the vet. Also wasted $400 in duplicate charges because I had to go to the emergency vet immediately from there. Update to review- The practice manager did reach out to me and apologized. She said they will improve their training on this to try to prevent it in the future, which I appreciate and is why I brought up the issue. I also want to say the vet tech and vet that we saw there were great despite not being able to provide the treatment my cat needed.

Closed office but not online. Got several text verifying apt but when arrived no answer note on…read moredoor said closed. Then got text as if I no showed and my apt was cancelled. Ironic Really sad because I only use in extreme emergencies due to past history of bad experiences and always wanting thousands of dollars of unnecessary testing and when declined the vet refused to work with me any longer. Nothing like consumer choice! The only reason I went back tonight was because my last dog had a heart attack and end of life and the vet that evening was great. If you had to close you post online as well if that is how to schedule apt