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    Twin Brook Management

    1.0 (1 review)

    Services - Twin Brook Management

    Property management

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    5 years ago

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    Shamco Management - Amenity @ Gateway

    Shamco Management

    (32 reviews)

    Terrible building management company. They do not respond to tenants. I had an ongoing leak in my…read moreapt ceiling for multiple years and was never taken serious about the issue. Any communication with management never goes anywhere and complaints fall on deaf ears. They kept assuring that a case was created and someone would look at the leak but nothing would happen. I would need to call multiple times a day/week. I am horrified by this experience as I have lived in NYC area for 8+ years and have NEVER been treated this poorly by building management. If I could give zero stars I would but unfortunately had to give them at least one star- a star they DO NOT DESERVE Avoid doing business with them at all costs!!

    This place might look nice on the outside, but the way tenants are treated is absolutely…read moreunacceptable. After reporting a maintenance worker for aggressive behavior, I was completely ignored--and then targeted. Segal Gamil-Savion ("accounts receivable manager") was especially hostile, and management began retaliating with harassment, bogus notices, and silence when I tried to advocate for myself because I am not the leaseholder my boyfriend is. They harassed him for weeks to get to me, but refused to speak to me as if I have zero tenant rights. Despite having emotional support animals that were legally documented--and other pets approved by a former manager named Jackie--they used them to intimidate and pressure us. As a survivor of domestic violence, the environment here became retraumatizing and toxic. I am a domestic violence survivor and that was expressed to management before I moved here. I am working towards ending my lease early as it is my right under NJ law due to a hostile living environment. This was not a peaceful move-out--it was a constructive eviction fueled by harassment and fear. I have filed formal complaints with HUD and the NJ Division on Civil Rights. I also had to hire a private attorney. If tenant safety, rights, or emotional well-being matter to you--look elsewhere.

    RPPM

    RPPM

    (4 reviews)

    ok so I don't really write reviews but felt like i should for these guys. I have 2 properties in NJ…read more(one in kearny area, one further out) and was having a really hard time keeping up with everything especially the compliance stuff which honestly goes over my head half the time. Someone referred me to RPPM and I called them kind of skeptical bc I've had bad experiences before with management companies that just take your money and don't really do much. But these guys are different. John was straight with me from the jump, explained everything they do, didn't oversell it. They handled some violation issues I had pending and I didn't have to stress about it. Communications with my tenants have been way more professional than when I was doing it myself lol. I used to just text my tenants which I know is not the right way to do it. Only thing I'd say is sometimes I wish they responded a little faster but honestly when they do get back to me everything is thorough and correct so I think its just they are busy and doing things right rather then rushing. Not really a complaint just something I noticed. Overall very happy. Would def recommend to other landlords in NJ especially if your portfolio is growing and you cant manage everything yourself anymore. 5 stars from me

    One of RPPM strongest qualities is their communication. They are clear, timely, and consistent,…read morewhich builds trust and makes working with them easy. Questions are answered directly, updates are provided without having to chase them, and expectations are set clearly from the start. Their professional skill shows in how smoothly issues are handled and how well they navigate complex situations. It is clear they know what they are doing and take their responsibilities seriously. Based on my experience, RPPM stands out for strong communication and competence, and I would recommend them without hesitation.

    Twin Brook Management - propertymgmt - Updated May 2026

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