I would give 0 stars if I could, so instead I am sharing my experience as a homeowner so others can…read moremake an informed decision when choosing a home repair company
I hired ABC Seamless for window installation. Before the installation, I had no issues with my home. After the installation, problems developed and continued for years despite repeated attempts to have them addressed.
I sought professional evaluations to determine the cause. My insurance company documented in writing that the damage was due to faulty installation. An independent third-party contractor also provided written documentation reaching the same conclusion. Photos taken during the removal of the windows documented installation issues that were not visible until the windows were removed.
During my attempts to resolve this, the explanation for the issues repeatedly changed--from humidity, to caulking (which ABC installed), to house wrap, and then siding. I was eventually presented with a proposed solution involving work estimated near $70,000.
I am a single mother, and ABC Seamless was aware of my situation. During one conversation, I recall the production manager comparing my situation to Habitat for Humanity and mentioning the owner's charitable giving. I found that response discouraging because I was asking for accountability regarding my home and documented concerns.
After years of trying to resolve this directly, I filed a small claims case. I represented myself because hiring an attorney was not financially realistic, while ABC Seamless had legal representation. They argued spoliation of evidence, claiming they did not have an opportunity to inspect the windows, despite having been to my home multiple times regarding these issues.
The case was dismissed without prejudice because the court determined the matter was too complex for small claims court. This was not a ruling that my concerns were unfounded; rather, it left me unable to proceed in small claims without pursuing a more complex legal process.
I have spent years documenting this issue, obtaining professional opinions, and trying to find resolution. Based on my experience, the financial burden, stress, and difficulty obtaining accountability have been extremely frustrating.
I encourage anyone considering a major home improvement project to research the company carefully, ask questions, and make sure they understand how problems will be handled if they arise. DOCUMENT EVERYTHING AND SCREENSHOT EVERYTHING!
No flash tape where it was needed to be fully functional to keep water out, as well as they did not use a nail flange on the insert windows. They also used liquid nail on the outside nearly damaging the exterior of my house during removal. Small claims was dismissed without prejudice due to the complexity and amount of evidence given, I have reached out to them to meet a resolution before moving forward with district court, so far crickets. Buyers Beware!!
