My wife and I are so grateful we found Brookdale, Chanate. We were searching for the right place…read morefor her aged mom, Jackie, to live, where she can receive the absolute best care possible. There is so much to say. First, the people who work there care deeply about the people who live there. When we met Lisa, we met someone who listened deeply, helped us solve any problem we could think of, and suggested solutions only after really understanding Jackie's needs. The tour she shared made us feel so comfortable with what life is like at BC. She was so thoughtful and considerate with helping us find a charming apt with a deck and outside area where Jackie's wee dog could get outside whenever she needed to. When Jackie's needs shifted, Lisa found a special place for Jackie in the memory care area, a bright, cheerful room, where she can look out at beautiful redwoods from anywhere in the apt. The attendants encourage her to engage with others and she feels quite at home there. When we met Robert, the GM, we knew we had met an advocate who is very flexible and such a problem solver that literally nothing seems like a problem for long. We know we can go to him with anything and he will find a way to "make it so." He has been wonderful to Jackie and us. When we worked with Stephanie to create Jackie's personal care plan, we trusted her thoughtful, comprehensive recommendation because it reflects just what Jackie needs, nothing more, nothing less. Her recommendations helped us make decisions we are very comfortable with, decisions which get Jackie just what she needs. Virtually everyone in the facility shines with a spirit that we did not see in other places. It is a spirit of love and focus on possibilities and what is best for Jackie. We feel so lucky.

Good luck if you need a billing statement from this organization. Incredibly disorganized, never…read moreresponded to countless emails or phone calls. Very disappointed - would never recommend to anyone.

I've tried to call in a few times to talk to the Sales Rep and get some questions answered. How can…read morethis person never be available? I started looking at other facilities that can meet my needs.

It was a very very difficult decision to make in moving my husband to an assisted living situation,…read moreit almost broke me! Honey, Gabi and the entire team made the transition seamless and loving. The compassion, support and kindness eased my heart. My husband feels at ease with his new living situation...and loves his daily desserts!

My Mother lived at the Canterbury Home for a little over two years while she was on Hospice and it…read morewas a wonderful experience for all of us! The owners and the people who work there are truly caring and supportive. They provide home cooked meals daily and cater to everyone's needs. They provide 24 hour care too. The home is always clean and the residents always seem happy. I am so glad that we chose this home for my Mother to live out the last years of her life. We looked at a lot of places before choosing and the Canterbury Home was the best!

My mom is getting the best care. The ladies are super sweet and attentive. There are only 6…read morepatients and my mom for the first time is making friends there. The home is clean. My mom eats and sleeps well. She is always clean and happy. I would recommend t this home to anyone who really cares about their loved one. I would give them 10 stars

If I could give more stars, I would! My husband was recently…read moreenrolled in Primrose Day Club. It has been the most positive experience we've had in the 11 years he has been ill. The staff is always energetic and upbeat. Each member is treated like they are extra special. I just had to express my gratitude. It's nice to see my husband smile again. Thank you, Primrose.

Primrose has the most dedicated, caring staff I have ever seen anywhere - and I've been to over 30…read morefacilities; since I am a vendor (musician) and work full-time last few years performing at over two dozen different locations presently throughout N Ca. The facility is built into fully secured, broad open scenic surroundings that permit comfortable strolling around outdoors. They maintain an amazing activity calendar, with a lot of variety, that includes several different performers throughout each week. When asked for recommendations from family members regarding my observations of the many different locations I spend time in (since there are presently about 6 different memory care facilities right now in my route) I enthusiastically share my impressions of Primrose, and encourage them to explore the organization. Yes, like the other review stated - 5 stars isn't enough.

Ten months ago, I moved my mom into Vintage Brush Creek. Yes, of course I was initially impressed…read morewith the beauty of the facility, but the staff is what makes this place truly amazing. Although I would love to mention by name all the staff who help my mom beyond their job description, I'm afraid I might leave out someone out who treated her with dignity and made her feel better.. Besides caring for my mom, the staff offers me support and makes me feel welcome whenever I call or come to visit. I'm glad I found a place where genuine compassion and sincere understanding are real.

My mom just moved in last month. There are 4 other women who live there. The house is very nice,…read moreclean, all rooms have a private half bath and she loves the food and good care she receives. The administrator pays attention to every detail and we are thrilled that this residential care home is close to my house so i can visit mom whenever i like. We are very happy and would recommend this beautiful home to anyone who is looking for quality care for their mom.

From the owner: We encourage our residents to stay active physically and mentally. To do so we engage in social…read moreactivities indoors and outdoors and special events. Birthdays and all major holidays are celebrated. Books, puzzles, magazines, music, television and mild exercise programs are available for all interested. On occasions outside trips are planned. Services: Three nutritious home cooked meals are served daily, plus snacks. Assistance with personal care in daily routines. Assisted bathing, dressing, eating. Housekeeping & laundry services. Basic hygiene services. Limited transportation to medical appointments. 24-Hour care including health supervision, medication management and bedside care. Routine physical and mental assessment. Enjoyable and suitable activities. Professionally trained, highly qualified and background screened staff. Security systems for 24 hour peace of mind. Affordable prices (call for details)

It is expensive to live here, but if one can afford it, it is full of wonderful features,…read moreespecially the trees, the walking path by the Santa Rosa Creek, the kindness of the staff (several of whom we met that have worked here for over 34 years!), a skilled nursing facility, and the various options for apartments or cottages, many of which look out on to a huge lawn with trees that must be over 100 years old... or so it seems. And flowers planted with blossoms that last. And as you walk around, you may well be accompanied by the songs of birds that are everywhere. Also, if you're happy eating just breakfast and lunch, your monthly allotment will cover that. Dinner on its own uses up the daily points but is abundant, varied, and you can also fill up a container with your favorite things to take home. Why there are not more 5 star review of this amazing, 40 years old place, is really hard to understand. If in doubt, come check it out! :o) That said, there is usually a fairly lengthy waiting list.

My mom was a resident there until her death . The CNA that let my husband and I in her apartment…read more went back and stole jewelry from my mom's dresser. It was a good thing I had done an inventory. Spring Lake did not seal off her room to anyone but her family. When I confronted the Director about the theft, she told me I was upset about my mom's passing. I suggested she look at the log who went in and out of the room. I also told her that I had already notified Santa Rosa police , they took my report seriously. It turned out the CNA that took my Mom's jewelry also stole from others. If you put your parents there , make sure anything of value does not move in with them. Ask them for their policy on what happens when your loved one passes . It's bad enough to have a sudden death of your loved one , you also do not need to have a crime committed against your family .

I've worked with Jet a few times for my photography. This time I was hired to capture a collection…read moreof Lifestyle images for her website. We started off the day at the Pine Ridge terrace in their Memory Care Unit where Jet specializes. She assisted a wonderful client named Jennifer caring for her sister, Wendy. It was such a pleasure witnessing her in action, fore we may all need assistance like this someday in our own lives. It's nice to learn the process laid out before me. All the details needed for such challenging decisions takes time & such patience. Capturing each element of her duties was very intriguing & inspiring. The video reel was my most favorite display of her shining like a real life Hero on screen. Kudos to you girl! Keep up that Heavenly talent! Bless you!

Excellent service. Jet got to know us and made us feel comfortable by building trust with mom…read more Mom loves the new place and is being taken care of so well. Very personalized and caring. Im so happy that we worked with Jet's Assisted Living. Mom is Happy and so are we. Now she can keep living her best life!

I give the highest praise for Serenity. They took very good care of my mother-in-law for 3 years…read morethough several stages of dementia and on through hospice. As the family nurse, I was impressed with how attentive and loving the staff/caregivers were; they alerted me right away me to any changes of concern. The hospice nurse told me this place has some of the best care he has seen. We were happy from day one.

I'm so impressed with the caring and courtesy that all of the employees have exhibited. The…read morefacilities are wonderful. Serenity Villa has been a great experience for both my mother as well as for me, her son, when I visit her. Thanks Aids & German. Sincerely, Larry Wade

I've lived here going on 3 years. Our manager, Robert, has been here since before I moved in…read more Thoughtful, smart, engaging, collegial. My late husband and I had been on the waiting list for a similar facility in Oakland. After he passed away, family up here suggested I take a look at this place. First of all: It's simply beautiful! Architecture is reminiscent of Frank Lloyd Wright. Main building is pretty much natural materials, high ceilings, lovely light fixtures. Huge living room w/ fireplace opens out onto the large flagstone patio, with an oak grove beyond, between us and the golf course greens. Amazingly, our whole property wasn't touched by the horrible fires up here last year. Which reminds me - at the edge of our property we have a little area for our chickens and their coop. . We have fresh eggs available for residents several mornings a week. We have a beautiful theater, movies every night - fresh popcorn included. Residents' committees are active in every aspect of this beautiful place. Wine Wednesday is one of my favorites. Wonderful hors d'oeuvres included. On nice afternoons, we can sit outside on the patio. We even have our own barber/beauty shop whose small staff are amazingly good and up to date on styles. That's one of the few things that are not included. There's medical staff available if requested, pretty much 24/7. Beautiful pool and in-ground hot tub right out back. Gym ihas amazingly up to date equipment, plus all kinds of exercise classes, aerobics, etc. all included. The food is absolutely amazing! Chef Adam is top-rate! He worked w/ me last autumn to come up with an incredible menu for my private birthday dinner in our Wine Cellar, for close friends & family. Earlier in the afternoon, I had my late husband's and my all-time favorite band play fab rock'n'roll a la the Rolling Stones, for all the residents, out on our gorgeous flagstone patio that backs up to the golf course, and partially shaded by live-oak groves. Chef made wonderful hors d'oeuvres, and a variety of nice wines were poured. I'd asked him to just do it like our weekly "Wine Wednesday" event. It would be awfully hard to beat this place! I'd simply asked him to do a party similar to our weekly Wine Wednesdays. It was all fabulous! As is Wine Wednesday! (For which there's no extra charge!) We always have a deelish assortment of hors d'ouevres, hot & cold; live music, with different musicians each week. Pianists, guitarists, flautists. Sometimes, a combo. Classical, rock'n'roll, blues. When It's nice weather, many of us take our glasses out onto the patio. Seating is comfy, plus the lowest level of the flagstone- faced concrete retaining wall which borders an oak grove with beautiful plants and flowers. We also have a series of special concert events for which we can order tix for preferred seating. Concerts are everything from blues to mariachi to classical. I got a small-breed pup after our 17-yr old kitty died 2 weeks after my husband. Happily, they found me a beautiful ground-floor apt. w/ a lovely small patio. Plus, there's a nice dog park at the end of each wing. I thank my late husband every night.

I was told that this lodge when I inquired has younger independent residents; however, they offer…read moreassisted living and memory care. Residents look old in their photographs. I don't get it. My dad is looking for a permanent place to live where they will take care of him no matter what. Do they throw him out on the street when he gets older (which everyone does) or in-firmed by poor health? Very insensitive director I spoke with. Unbelievable!