I came around ten minutes early for my brow henna appointment. Nobody greeted me and I could see someone serving a client in the back. Figuring this was my artist, I waited patiently. And waited, and waited. During this time a woman dressed in casual black came and left several times, glancing at me occasionally, while she chatted on the phone. Finally, after waiting a full 30 minutes after my appointment time, the woman came in for the ~5th time and asked if she worked there and told her how long I'd been waiting. Her response was "oh, it's you?" which was odd because no one else was sitting in the very small waiting room. At this point I was irritated and wanted to go elsewhere but I had already prepaid $40 so I decided to just go for it. She acknowledged she should have said something to me. So I went back, told her I'd never had anything done to my brows so I didn't know what to expect, but told her what I wanted. She says she didn't think she had the right color and proceede to put what looked like a too dark color on my brows. I said it looked too dark, however she wiped it and it looked better, but still too red. She said it would fade to the right color. So the process itself was just kind of awkward, I wished she had explained what she was doing cause I was a newbie. She did stop several times and allow me to ask her to shape them differently. The end product was on, they looked weird for the first 24 hours as I was instructed not to touch them during that period. After I wiped them they were much better but still not the correct color. I wish she had gone with her first instinct and accepted that she did not have my color in stock. It has been 2 weeks since my service and while it has been nice saving time by not having to fill them in as much, and the color had stayed on the brow hairs nicely, overall I would not pay $40 for this again as the color was not correct and I feel it was really unprofessional to leave me sitting there for that long without acknowledging me. Also i would have felt more comfortable having the process explained to me while it was happening. Leaving 2 stars because she did show me three progression and allow me to request changes as she went along. read more