Although the staff is quite friendly and the facility state of the art, my fifteen minute procedure was delayed by almost two hours without any communication or apology and billing/ payments are an unorganized, unprofessional NIGHTMARE. Rather than admit that they are insanely (read: years!) behind on their billing, they clearly believe that accusing the patient of ignoring "multiple sent bills and phone calls" is the best way to get paid and cover their own shortcomings. I was appalled in May of 2016 of being accused of ignoring my bills (that I never received) and calls and being in default for a November 2015 procedure, until I received a call 20 months after the procedure accusing me of the EXACT same thing again, almost word for word, and this time for an alleged additional $25 co-pay. I find it ironic that theirs is the ONLY mail lost and phone calls not received, but when I provide my credit card number the receipt magically makes it to my door on the first attempt.
If you have any dignity, and therefore value your time and not being called a liar, RUN from this facility. (Note: I'm not accusing them of improperly billing, the amounts paid were due per my insurance EOB, but it is their responsibility to actually send a bill, not to forget to and then claim it's the patient's negligence. For two out of two staffers to use the same tactic shows it is their standard business practice, not a one-off rude employee.) I'll give two stars for keeping me alive and not giving me a staph infection, but the rest overrides those positive results. read more
