1. Turtle Cove Apartment Homes

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Midlothian, TX

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Turtle Cove Apartment Homes

1.0 (1 review)

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4 years ago

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Aura Southgate

Aura Southgate

(2 reviews)

So far, I've had a really great experience with Aura Southgate! I'm moving in on September 25, and…read morethe whole process has been smooth and easy. The leasing team has been super friendly, helpful, and responsive every time I've had a question. I really liked the community when I toured it. Everything looks clean and well-maintained, and the apartments have a nice, modern feel. I also really like the location and the overall atmosphere of the community. I'm excited for move-in day and looking forward to making Aura Southgate my new home!

Based on my SONS experience, I would not recommend Aura South Gate…read more During his tenancy, his vehicle was towed from assigned garage space. He challenged the tow in court and obtained a judgment his favor. Despite the court outcome, He has continued to experience delays in receiving payment and was told the matter had to be sent to the property's legal department. He also had serious concerns with interactions with the property manager, Kirsten Rolen. When he requested the contact information for upper management so He could escalate his concerns, she refused to provide that information and stated that she was the Regional Manager, Property Manager, and General Manager. As a resident trying to resolve issues, I found this response extremely frustrating and felt that there was no clear avenue for escalation. MAJOR concerns regarding towing practices at this property. The towing company was contacted regarding vehicles parked in assigned spaces, and his vehicle was towed from his garage space. This matter resulted in legal action, and he Prevailed!! Another major concern was the overall cleanliness, maintenance, and handling of issues throughout the property. He experienced ongoing maintenance problems, including appliances frequently breaking down, cabinets coming off their hinges, and repair requests taking days to be addressed. The lack of timely response to maintenance concerns added to my overall dissatisfaction with the property. Additionally, the building's trash handling process was also a major concern.There is only one dumpster for the property, and trash is transported through the same elevator residents use, which I found unacceptable and unsanitary. His experience at Aura South Gate has been extremely disappointing. I believe resident concerns were not handled fairly or transparently. He has documentation supporting the claims made in this review, including communications, records, and court documents. I strongly encourage anyone considering this property to do thorough research, carefully document everything, and understand the policies before moving in. Based on my experience, if you move here, you'll definitely regret it.

Turtle Cove Apartment Homes - apartments - Updated October 2026

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