Zero stars
I had food poisoning from eating from turtle bay derby 4 years ago, immediately after leaving restaurant, never had food poisoning before so I stopped buying from that location and I didn't make a complain about it neither which I regret doing now. However since this year 2024, I started to eat from there again, to see if they have improved food quality. I recieved festivals with raw dough, just before I bite into it, I realized something was wrong with texture so I binned it. I received 3 pieces of curry lamb in my food and about 6 big chunks of big fat. I complained about food quality and turtle bay confirmed they don't remove fat from meat so its just unfortunate that I received fat instead of meat. They gave me partial refund in voucher instead of full refund as compensation. One week later after receiving raw dough, I wanted to use my voucher, so I decided to buy from derby location again. I purchase jerk chicken and served it to my children and husband. My children complained meat is red, I had already started eating chicken myself, then I stopped and open up meat and all of the center of chicken was bloody, red, pink and texture was soft and looked uncooked comparing to the top of meat. I binned all the jerk chicken. I complained again to turtle bay head office; they responded chicken is cooked as the core temperature reached 75 degrees and told me I can request refund from deliveroo. I requested refund from deliveroo and deliveroo rejected refund, I told them that deliveroo rejected refund and they did not reply to my message but instead remind me that bloody chicken is cooked and safe to eat. I am so disguised with turtle bay and their head office, I will be complaining to food standard agency about them and I will open chargeback with my bank to get my money back. I will never again buy from them. They sell people unhealthy food, high risk food and don't like to refund customers neither. When is the uncooked food not safe to eat? After you eat it and get food poisoning. I got food poisoning from food they claimed the core temperature had reached 75 degrees. Do not buy into this nonsense never eat food that looks uncooked. read more