I had a psychological evaluation of my 5 year old by Dr. Roger Russell. His wife spoke to me a good bit, we turned in rating papers from both parents and his teacher, and then his wife met with my son for maybe 15-20 minutes. Dr. Russell never even met my son once. He diagnosed him with ODD, which was absurd in my opinion for several reasons, but also because he had never said one word to my son. He refused to re-consider this. I started my son with Patrick Heard, who was largely monotoned, unanimated and unhelpful. He mostly talked to me about parenting techniques for his anger and emotional regulation instead of talking to or working with my son. Session after session, it would be me recounting any incidents we'd had and giving me tips of behavioral charts or responding, etc. the same things I've heard and tried before, some of which help and some of which don't. After several sessions, I explained I wanted to try another therapist to see if he would connect better with that one, so we tried Alison Massey. She was very nice and tried to build rapport with my son, but he clammed up for her worse than I've ever seen him do, so after 3 sessions I realized he was not going to open to up Alison in order to make any progress. I attempted to go back to Patrick, and Patrick refused to see my son any longer because he "didn't like that I had jumped around between him and Alison." Overall, I found Dr. Russell trigger happy to diagnose very young children with disorders without any true evidence and without talking to them. The counselors were not friendly with me, and tried to turn the sessions with my child into parenting sessions with me, despite a background and training in child development and being very knowledgeable on parenting techniques. No one connected with or tried very hard to invest in my son and his issues. The worst counseling office I've ever experienced. read more

Appointment Time (1 out of 5): I was on a two week waiting list for three months. Atmosphere: (3 out 5) It's a nice office. The waiting room is a bit cold and spartan, but the therapy rooms are nice. It's a little too fancy for my taste. I like something warm and inviting - this makes me feel I'm visiting an insurance office. Office Staff (1 out of 5): The girl at the desk has never cracked a smile. She's very young and looks like a professional, but doesn't use professional service. They also inputted my insurance wrong the first time, leading to a plethora of phone calls to my cell while I was working. I asked them to call my work number instead during, but that went unheeded. I was very frustrated with this, but just got a temporary print out of his card for proof that they had inputted his information wrong. Therapists (1 out of 5): Let me be clear: The therapist I saw does not care about her patients. You are better off going to the Marriage and Family Institute at ACU. The first session, she was not warm towards my son, nor did she try to connect with him. She watched him, asked him a few inane questions, let him play with some toys and she expected me, his mother to fill in the rest. She didn't know what to do with him. The Meat of the Review: I specifically asked for morning appointments, and I explained that it was easier for me to ask off from work in the mornings than in the afternoons after my son gets out of school. We scheduled two appointments in advance, and I asked off for both of those days from work. A week before the first appointment, the receptionist called to ask if I could reschedule, telling me the therapist needs to take her mother to the doctor on the morning of question. At this point, I became irate. I have been on a waiting list for three months to get into this office, and they have given me heck over their mistake on my insurance. (I had assumed it was my mistake until they informed me otherwise.) The reschedule was my last straw. I told them how upset I was and displeased with the service. At this point, I have already asked for hours off from work that I could not work. As a blue collar family, every hour at work counts! I told them under no circumstances could I reschedule, that the therapist would need to reschedule her appointment for her mother since I had already made arrangements at work. The therapist calls me back and drops my son from their patient list because I could not be "more flexible" with her. She was apparently offended that I told her to reschedule HER appointment since I had already made arrangements at my job for that morning. The end result? This therapist obviously doesn't care to help anyone, and she's rude to her patients. I guess I could be afford to be rude, inconsiderate, and harsh to my patients too if I was getting paid $100.00 an hour. read more

Worst customer service ever. Dr. Sitting on paperwork for over 3 weeks preventing me from having back surgery. Front desk girls are quite useless. Dr. Made rude remark about President Trump. Im sitting here in pain 24/7 not sleeping because hes to arrogant to do paperwork and send it to my Dr. read more

We saw Janet J for our 4 month now. She is perfect for our families needs. She is calm and confident which allows us to feel at ease. We have benefited from our time with her and will see her again for ongoing support in the future. read more

While I cannot say anything for the person who had such a negative experience I can say I believe I have had quite the opposite as they have. When you first do an intake over the phone they match you up by what insurance you have (not all therapists there accept the same insurance) as well as what you're seeking therapy for. I was matched up with Stephen Willis due to my severe anxiety, depression, and just recently diagnosed PTSD as that is his specialty. I couldn't have been matched up any better. He really listens to what I have to say and doesn't just have generic responses. He explains why I feel the way I do physically and mentally and helps me understand why I feel the way I do. I highly recommend him and the office staff has been very kind as well. If there was any complaint it would be how their office is laid out however that it isn't their fault but the Enterprise Building's fault not Turning Point themselves. I still have a long road to go to get my life back on track and get a handle on my severe anxiety, depression and PTSD but I feel so blessed to have found Turning Point and more importantly Stephen Willis. Literally an answered prayer. read more

Very unprofessional I would not even give the counselor that I saw one star if it would let me post without having to. I brought my 13 yr old child in there to get professional help that she desperately needed but instead I got a very unprofessional counselor that was feeding off of a very rebellious teenager. I work in the mental health and I have never seen such a unprofessional individual. I feel bad for the other counselor's in there facility because he is giving them a horrible name. I will never return or refer anyone to this counselor. read more