I needed assistance and decided to call this business at 18885510145. The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Better customer service than US main carriers. Seating was very comfortable, the food was good (we…read moresat in premium plus) and the flight attendants were very kind when asked for assistance. Business class was extremely comfortable, the food was excellent, and the customer service was beyond reproach. Definitely recommend flying Swiss air for overseas travel.

First time flying Swiss air. Thankful for the direct flight from Denver to Zürich! We ended up…read moreupgrading to economy plus at check in at the gate ($340 for 2 persons one way). That allowed us to each have us our own row, able to lay down, free wine. Quieter area of the flight (we were in row 5 up front) and more space/fast service/clean bathroom. I wish the plane was more up to date. No Wi-Fi. Would fly again.

if I could give you a zero I would. this is the worst airline ever. they refused my grandpas…read moreboarding , due to a little ox machine when we had a doctor letter. they than told us on wed the flight would be reschedule, meanwhile they took 899 for a one way plus they wanted to take 555 for re book even though it wasnt our fault. DONT FLY INTL WITH THIS COMPANY.

Excellent, bright airport. During Christmas it displays a large Tannenbaum and airplanes. Splendid…read morecafes. Friendly staff. The best! Review: 5+

Friendly employees, bright lights showcasing stores and kiosks that sell food such as chocolates,…read morepastries, and more. Impeccable lounges. Clean bathrooms throughout. A pleasure to go through the passageways as we're navigating to our gate. I'm impressed.

Some of the most bizarre reviews that I've read for a business. The airline is one of the best out…read morethere, and it's always a treat to fly them. They have some newer Bombardier C series aircraft, but also some older A-340s. The service is always great, and I find the food to be one of the best in the industry. Plus they give you ice cream on the cross-Atlantic flights, as well as swiss chocolates on some of the flights. The booze selection is pretty decent, and I find that I like Swiss beers more than most. Never a lost bag, and most of the flights are on-time.

After being bumped from my Swiss Air flight to Florence and put up in a hotel far from everything…read moreand with terrible food, the €10 olive tapenade I bought in Duty Free in Spain was seized during security screening the next morning. The woman in front of me, however, was allowed to keep her Swiss Army Knife (that exceeded maximum length and had 10 blades) and take it in the plane with her. 9/11 terrorists used box cutters, but Zurich Airport OKs knives, but seizes an olive spread? The hotel I was promised next to the airport when I accepted being bumped because they had overbooked the plane had no rooms, so they put me in a terrible hotel in the middle of nowhere. The rooms were very small and the dinner buffet, the only option even though I was promised a €20 meal credit, was terrible. I also had to wake-up an hour earlier (5:30 am) than I would have because I had to catch a shuttle instead of walking to the terminal as I had been told I could from the airport's Raddison. I am posting this via my SIM because Zurich Airport's Wi-Fi is also useless, just like their security screening procedures. CombatCritic Gives Swiss Air 2 Bombs Out Of 10 For Deceptive Business Practices

My husband and I used this airline for our honeymoon. Everyone from the check in to the flight…read moreattendants are super friendly and attentive. We flew 8 hours there and back. Everyone was encouraged to keep their masks on the entire flight. Meals were hot, desserts were yummy. Upon arrival to Zurich airport, you are not in the city of Zurich. Follow the signs and you'll get to a sub train on the lower floor. Exit the train you want to head toward Airport Shopping area across the street, and find the area called the Circle downstairs. You'll be able to find the ticket machines to take the train into Zurich HB. If you need the language in English, the option should be on the right hand corner on the screen. Exiting Zurich HB, you'll find yourself in the middle of the beautiful city of Zurich. Also if you are looking for high quality chocolate for cheap - Cailler, Sprungli, Frey, and Frigor are brands you can't get in the states. You'll find Cailler on Amazon but it's $20 a bar compared to $2.50 per bar in Switzerland.

I was glad I called ahead to check if they would serve Schlitz cocktails for my flight. They said…read morethey would not. Furthermore, they said I should not bring my own can of redi-whip because it contains aerosol and is not permitted on board. I am disappointed that I won't be able to enjoy my favorite mile high beverage, but my inquiry was met with courtesy and patience. That is why I still give 5 stars. Note: A Schlitz cocktail is a can of Schlitz beer (the best of the Midwest) served with whipped cream and a cherry on top. I personally like to add the flourish of a crazy straw that spells my name "J-E-R-E-M-Y," but that is optional.

Excellent on all level! Breakfast was amazing and staff were great! Special thanks to chef Abdul!read more

This hotel is located right in Zürich airport. It's a very modern structure and even had dancing…read moregirls in the lobby on a string à la Cirque du Soleil. A tad glitzy. We were comped for the room with dinner at Fellini restaurant and the next morning included a freebie breakfast for our inconvenience. The rooms are very neat and spacious with all the amenities that most Americans want. See other reviews to " feel " the pictures.