Worst airline experience I've ever had. We paid extra for bulkhead seats, and sat in the tiniest, most uncomfortable seats I've ever had. I spent the whole 12 hours thinking about my wonderful seats on KLM in economy preferred a few months ago. Even Air France coach has better seats. Even Swiss on their small commuter planes have better seats than the intercontinental seats we had. On top of that the plane rattles like it's going to fall apart. I could smell jet fuel when we took off (never had that happen before). There are no outlets to charge your devices (much to the sadness of several guys behind me, who had thought there were charging stations.) The movie choices are bad, and the bathrooms are small, AND they don't put in extra toilet paper. Thank god I noticed (and went to tell the air service people) that there was no toilet paper. I've never had that happen on another airline. Ever. I'm sure it happens, but I've always seen extra toilet paper available. Top this off with the fact that our connecting flight from Berlin to Zurich started OVER 1/2 hour late- and we had a very tight connection. I will never, ever, ever fly this airline again. I will definitely try for my favorite, KLM, or second favorite Air France, or even United, over Swiss. I will say the air service people were nice- if a bit ineffective. read more