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    Turf Titans

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    4 months ago

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    Resident Properties - How do you position your property for success?

    Resident Properties

    (3 reviews)

    Me and my partner worked with Lonnie Gray of Resident Properties from April to November 2018. Based…read moreon our experience I can not recommend them as a property manager., Resident properties is a discount house, charging 5% of gross collected income, versus the typical 8% or 10%. This sounds appealing. However, you get exactly what you paid for. In the 7 months between the time we contracted Resident Properties and the time we requested to cancel the contract due to multiple accounts of breach, we had: - Multiple rounds of our agent chasing after Lonnie to get them the keys to the property for a post-acquisition handover - Several months of vacancy. Resident Properties has a tenant placement guarantee, whereby the placement fee is waived if one is not placed within 90 days of placing an ad. But, the issue is, once the placement window expires, they are no longer motivated to find a tenant - A violation report from the city for lack of yard maintenance. Tenants threatening to put rent into escrow for lack of maintenance. Very little insight in the operation of the property: books were never up to date. We had to threaten to sue to get them to return last rent that they received on our behalf *after* they were fired. - We had to chase them to get our money in hand each time, despite the clear contractual obligation to pay out every month. - They never handed off the books in the end, so we had to reconstruct them based on what we knew, and found that they owed us money. The most charitable interpretation of our experience is that Lonnie and his company are spread very thin managing multiple properties. This all may be well and good, but doesn't bode well for you if you depend on your property manager to be your boots-on-the-ground person. You may be better served elsewhere.

    We hired Lonnie in his company a year ago to work on our properties and he said all the right…read morethings and showed us all the stuff that he has done and his knowledge base. At the end of the day Lonnie did a horrible job with our properties, caused more issues than we can possibly imagine, lost us nearly $150,000, his books and record-keeping are horrible, and the City of Cincinnati and other services can't stand him due to his attitude. Whatever you do, do not hire this company, there are much better ones out there. . He actually lost his Better Business Bureau accreditation in January of 2019.

    Turf Titans - landscaping - Updated September 2026

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