Went to Lexington Computer Support - DevNull, LLC at 110 East Lowry Lane for computer repair. When…read moreI picked up, they added Webroot security without prior discussion or approval from me and charged $39.99 for annual coverage, I did need security, but a discussion would have been in order first!! Little did I know that they overcharged me by $10.00-Webroot sells same service on line for $29.99 every single day. But most concerning, I WAS BLOCKED FROM ACCESS TO WEBROOT BY LCS -DevNull, they set themselves up as administrator and I HAD TO HAVE PERMISSION TO ACCESS TO THE SERVICE FOR WHICH I PAID. Each time I called to ask that I be added to access so I could run a scan whenever I wanted and to see what Webroot was isolating, the people at LCS-DevNull had an excuse as to why I could not access the service for which they had charged me. Also, discovered that they had set up my computer to allow them to access it anytime they wanted without my permission or knowledge. I had an issue in March and wanted to access Webroot so I called to have access allowed, more hemming and hawing and excuses. Josh Adams talked with me, I questioned why I was paying for a service I could not have access to nor control. He does not like to be questioned and is quite snarky in his demeanor with customers that don't kow tow to him. And just like the school yard bullies from grade school, he used his best used car salesman tactics and told me my problem had nothing to do with Webroot and danced all around why I could not have access, making the problem mine instead of his unethical business practice. If you are not doing something wrong, like charging me for a single user service but installing a much cheaper "business" service that allows for 5 users to be connected at a reduced price, then why not just give me access??? He does not like being called on the carpet for his shady dealings at all. In the most unprofessional manner I have ever heard, he would not allow access -said I did not need it. I told him give me access or refund the service and remove it, I will get it myself directly from Webroot. He said he would REFUND THE ENTIRE ANNUAL FEE AS SOON AS THE BOOKKEEPER CAME BACK and we would part ways. Gladly, I do not like bullies nor liars. I questioned when I could expect the check to be mailed, he said the bookkeeper would be back later in the day and that was on March 12th. I followed up with an email to support@lexingtoncomputersupport.com on the 19th of March confirming a full refund was promised. Went to their website yesterday and did a live chat, and guess who I was chatting with, you got it - Josh. Only problem was, Josh accepted my chat, but he never responded. Not good customer service nor is it any way to win customers and gain a good rating on line. Typically, if a check is mailed in Lexington 40503 going to 40503 it takes 1 to 2 business days. Further, I originally paid by credit card and you know they have that card number on file, so issuing credit would have been easier and quicker. Still nothing has been done. It has been 3 weeks, so what conclusion should I draw from the lack of refund being forthcoming by Lexington Computer Support-DevNull LLC?? Here is a copy of the chat (or lack thereof) from April 3rd: Welcome to LiveChat Josh Adams Sr. Tech MGR Josh Adams 19:29 Hello, Can I help you with Computer Support today? Answer any questions? Name: XXXXXXXXX Email:XXXXXXXXXXX Hey Josh, still waiting for the $41.34 credit you promised in early March for Webroot service that I was not allowed to access. When can I expect your company to send a check? See your invoice 1700783 if you don't remember. I see you are too busy to respond, didn't think you would, exactly what I expected so now I will use the internet sites to let all know that you are a liar and do not honor what you say you are going to do. Rate this chat: RATE: THUMBS DOWN. LEAVE A COMMENT. Josh is a liar, said on 3-13-2020 that he would credit entire amt paid for Webroot account I was not allowed to access. He does not like to be called on the carpet for shady dealings. They may provide a decent service, but Josh needs remedial customer service and ethics training!!

Lexington Computer Support provides the highest level of client service. A great benefit is the…read morepreventive diagnostic services they provide. It will keep a small problem if its fixed in time from becoming a catastrophe. I highly recommend them

Great group of people and a cute dog. They was very helpful while I was there. Very pleased with my…read moreexperience!

Go to print lex for all your print needs! They have great quality and GREAT customer service. Jason…read morewas so nice and friendly. 5 star service!

Terrible service. I had liquid damage to my laptop and even though I had done everything I could on…read moremy end to dry it out (turned it over, kept it turned off, brought it to the shop as soon as possible), they had no idea how to deal with it but neglected to inform me of that. They kept it at the store for two days without working on it or trying to dry it out or clean it, by which time the logic board had corrosion damage. They also tried to turn it on without first cleaning it, which I am sure made the damage worse- laptops shut off automatically when they sense a spill and turning them back on is the worst thing you can do without cleaning and drying them first. They then charged me a $35 fee to tell me that the laptop "wouldn't start". Well, obviously not. Stay away.

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I wanted a local company to help set up my website. But when i sat down and talked with them i…read morefound it easier to just hand them the reigns and trust their vision. They had ideas i wasn't aware of. I've since seen tremendous growth in my overall sales. Well worth trusting them. They have a customer for life

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I had great service and business growth when I started working with Creekmore Marketing in 2020…read more Unfortunately, I cannot say the same now. I have had multiple account reps, and it feels like my business has been bounced around and shoved aside. I only get a 3 or 4 leads each month, and their work is sloppy and sometimes forgotten. I have been disappointed because I hoped to continue growing my business with Creekmore.

Creekmore Marketing is great at making businesses more visible online! As a business in today's…read moresociety, having a strong online presence is far more important than I expected. Chelsea and her team are able to get you in front of potential customers through their digital marketing tactics and are there every step of the way to explain the process and giving the best tips to reach your business goals. CM has a very pleasant team to work with and I will recommend them to any businesses that are in need of exceeding their digital marketing goals.

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Are you looking for a local marketing collateral company? Then definitely go with Progressive…read moreMarketing. This is locally owned and operated which makes their customer service stellar. I do digital marketing for a local supplement testing company and my coworker recommended using Progressive since she worked with them previously. Their office includes a showroom so you can see exact items before you order. The showroom includes shirts, pens, water bottles, coffee cups, hand sanitizers, portable chargers, pop sockits and more. My company ordered pens and shirts from Progressive. For the shirts, they ordered samples with our design so we could see them before placing a bulk order. When the shirts came in, the owner Larry hand delivered them to our office. The pens came in less than a week. Because this is a local company, they will work twice as hard to ensure you get what you want for the price you want and in the time frame you want. Their office is sort of hidden right off Winchester road. Be cautious of this as it is easy to drive past when using Maps. Parking is located behind the office. The entire office staff is so pleasant to work with. Progressive actually does tons of marketing collateral for UK and other area universities. In their office, they have like 20 thank you letters from various offices thanking them for their help. Definitely check out Progressive for all of your marketing needs.

Our company attends numerous trade shows throughout the year and is always in need of new…read morepromotional items. One of my colleagues previously worked for UK, and recommended Progressive Marketing. I love that they have a physical "showroom" of all of the items you might be interested in. They had prepared a selection of samples of the things we had told them we'd like to order in advance so that we could see the colors, quality, etc. in person before placing large orders. They were very quick to provide us with a quote for the items via email within a day or so and their pricing is very competitive. I love supporting local businesses like this who offer great service and competitive pricing.