So Ottawa no longer has a bike share program but it does have loads of beautiful bike paths…read more What's the solution? Cyco's. Gord and his team will fix you up. The cost to us was less than the cost of a one-day bike share pass in Vancouver-- and these are nice, comfortable, 21-speed bikes. And the come with helmets and locks and nice young man ensured they fit correctly. So we took off den the Rideau Canal, crossed the bridge over to Gatineau, QC, up the Ottawa River to the next bridge, crossed back to Ottawa and then headed up the Ottawa River till we stopped for lunch at a lovely spot called Remic's Rapids. Then we cut across country on Island Park Drive till we hit the Canal again and headed downstream to Pretoria Bridge and Cyco's on Hawthorne Ave. Extra points: my wife let me in on a Canadian secret. Gord and Bruce are the most Anglo-Canadian names there are. Yannick is the most Franco-Canadian name. They aren't necessarily the most common but the most quintessential Canadian names.

Great customer service and great bikes for me and my two kids. It can be hard for find 24" bikes…read morebut they had plenty!

Geoff really took a lot of time and care doing a tune-up on my 29-year old bike, and it's back to…read moreroadworthy smooth running condition. So convenient to to get the work done at home without having to make two trips to a shop, to bring it in then pick it up again. Great communication; didn't have to wait long for an appointment; and I was actually shocked at how low the bill was. I'll definitely send all my bike repairs and maintenance to Geoff in future, and will recommend him to all my friends as the best deal in town.

From the owner: We specialize in mobile bike repair in the Ottawa area.read more

The technician showed up on time and did their premium tuneup. It was almost like a bike rebuild…read more My bike runs perfectly, and they cleaned every part, tightened everything and did a major overhaul. I highly recommend this company.

I will keep my review factual. I made a complete reservation online, except for paying. I was told…read morewhen the employee got there, that they could not honour my discount code ($15 less). Is this why there is no option to pay in advance? So you can be overcharged with no accountability by the company?Isn't the point of the service to be hassle free? I called Vélofix while my bike was being serviced that she couldn't solve my issue with a phone call, she had to send an email. She was unapologetic as "she services over 130 locations" - but this can't be the first time a customer uses a promo code made by YOUR company?I am still waiting for this to be resolved, I have been ignored by staff. It's not fair to the customer to have to pay in advance more than the invoice without notice. And then have to CHASE your staff in order to have any sort of follow up?So much for a hassle-free service, this is not a professional way to conduct business. I'm still waiting for my follow-up.

I stood in the shop for 20 minutes waiting for service, looking around. There were several…read moreemployees rushing around. No one offered to help, or said hello, and I couldn't manage to flag anyone down. Finally I politely asked someone if she could assist me and she told me, dryly, that she was in the middle of something. Ten minutes later she was drinking coffee behind the counter and I asked if she was available. She rudely responded "we're all really busy." I left. I found the service horrible and cold; I felt invisible.

Kunstadt has become my go-to ski and bike shop in Canada…read more I always walkout with the gear that I need or have made a plan with one of the staff to special order gear that matches my passion for outdoor adventure. Whether I'm hitting the slopes or exploring the trails, their impressive selection of top-notch equipment never disappoints. The knowledgeable staff, who are avid outdoor enthusiasts themselves, always take the time to understand my needs and guide me towards the ideal gear for my skill level and budget. One thing that truly stood out for me was their exceptional service and attention to detail. When I purchased my new ski boots this winter, they meticulously fitted them to my specifications, ensuring the perfect blend of comfort and performance. And when I needed some fine-tuning on my bike just last week, their skilled technicians went above and beyond to make sure it was dialed in just right. They've never overcharged on service or replaced parts just for the sake of replacing parts. Their dedicated team is always there to lend a helping hand and ensure that my equipment remains in peak condition, ready for my next thrilling escapade. Beyond their product range and expertise, Kunstadt is always supporting the Ottawa adventure community and so we should support them too. Being a customer should feel like returning to your hometown, not becoming another number in a big box store's ledger. Shop local and support family business's in Ottawa.

Very rude and poor service I ran the bell - the woman saw…read moreme did not acknowledge me after 1 minute a man openEd the door an blocked the entrance looked me up and down not once but 3 times . I wondered is he looking at my brown skin or my clothes My Nikes were worth more than all of his clothes and including the women's . (I am 50 years old and have a 6 figure salary ). He asks me , " can I help you" in a TONE as if to say I didn't belong . I said,"I want to inquire about Ebikes. " he says, " I can't help you with that right now" even though there was an ebike in the far window with a tag on it . I usually handle that BS on the spot but with all the bad reviews,I thought I should do the owner a favour and let him know who are the types of persons running his store.

Really good service and helpful, They fixed my bike and I would definitely come back here with…read morefuture bike issues They wouldn't let me in the store though, so I couldn't buy a bike helmet :-(

Today I received a master class in the opposite of a Fresh Air Experience. I visited the…read moreWellington store this morning and asked the manager in charge whether FAE carried a Canadian Branded bicycle that I was interested in purchasing. The guy went off at me as if I had insulted his mother and began to berate me about wrapping myself in the flag. Setting aside for a moment the shear boorish, un-Canadian rudeness of this remark, it was clear to me that the people at Fresh Air Experience find something deeply offensive about Canadians wishing to purchase products that maximize Canadian materials and labour. The tone-deafness and offensiveness of this remark by someone in retail and the way it was delivered was simply stunning. I left the store without comment. I certainly will not be spending my $4-$5K budget at this store and will be sure to communicate my Fresh Air Experience to my business associates and social circle.

I deal with a fellow named Duncan. He has an encyclopedic knowledge of bikes and cycling, and…read morestrives to procure what I need, usually successfully. (I felt bad for him and for the store when I asked to buy a Specialized Roubaix S-Works, and Specialized told him they'd basically decided not to sell any Roubaix models in Canada this year). Anyway, Duncan knows his stuff. He is also a pretty expert mechanic, and has taken excellent care of my Merlin Road and my Independent Fabrication Crown Jewel. I have recommended friends to Duncan, and they have been just as happy.

Meaning to write this fir awhile now been there several times for service and always been very…read moreimpressed, quick great service great advice as well ,very fair pricing for parts repair and they stand behind the service as well Highly recommend them !

So, I did bring my bike for a Tune up, which include cleaning chain and look at the derailleur, for…read more80$. I did bring it specifically for my problem with the front derailleur... the following week, after changing the speeddismounted once, not working and the chain got dismount twice...at the end, I did fix it myself. So after that, instead of letting them install my back break caliper as they told it I had to change, I did go pick it up to install it myself... So, thanks for installing new break pads on the old caliper that you order to be changed while the new caliper come with break pad.....plus the old caliper....just needed some cleanup. Bad client service experience in general on top of that.

Went here to buy a helmet after comp shopping along various bike places on Bank St. It's in the…read moreGlebe so there's definitely a yuppie vibe and if you're on the hunt for some BMX/fixed gear parts or bikes this is definitely a good place to go. The guys that work there are super nice and helped me find what I was after. All in a nutcase helmet for 40 bucks. Not too bad. However, they don't really seem to a lot of parts/do-dads, which is always what sells me a bike place. Not sure about their service/tune ups.

Stopped in while visiting family for the holidays. Friendly and knowledgeable staff!!! Feels like…read moreyou're talking to an old friend or family - so personable and not pushy at all. They stand behind the products they sell. Great selection too! Wonderful experience.