Needed to send back my bestie... call my Tumi- Rumi. Guilty pleasure 5 years old bought at discount going in for 2nd free minor repair before warranty runs out. Aventura staff couldn't be more helpful. Thanks for taking care of My best traveler! read more

TUMI recently moved to the 2nd floor by the new entrance of the Food Hall. I've been by several times and they've always offered me excellent service no matter who's working. On my last visit, my zipper tab broke off and the gentleman who was working at the time (I've only seen one man there) offered to replace it free of charge. I wasn't expecting that service and was very appreciative of the kind gesture. They're having a store wide 20% sale until this Sunday March 25, 2018 so if you're looking at picking up something, this week only comes once a year. TUMI never goes on sale!! If you'd prefer to shop online, you can still get the 20% off so definitely don't wait. I'm ecstatic with the beautiful Merge collection, their latest one. It's far lighter than the Carbon Fiber one and 5X cheaper! Plus it has camo print which is definitely cool. read more

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If I could give the Sales Manager, Nizy above five stars, I would. She was friendly, prompt, professional and extremely knowledgeable of the TUMI merchandise. Nizy kindly assisted me with a return without incident. ~ From: A Very Satisfied (and future) Customer read more

Married to a Very prominent businessman in the area and felt discriminated and appalled by the way the Salesman behaved. I have shopped at Tumi in Europe and very satisfied but I will never enter Tumi Aventura again. I would advise everyone to purchase Tumi from Macys or Nordstroms. read more

Really POOR management. My husband and I were here Saturday when a really nice sales person mentioned that the bags my husband wanted to buy would be goings on even better mark downs on Monday (today) so if we could hold off they would be a great deal. We made a special trip back and were waiting outside the store when they opened to take advantage of the sale. The same great sales guy was there but unfortunately informed us that the sale hadn't started "yet" He was very apologetic but the manager (female, brunette, didn't catch her name) was completely rude and standoffish when we even asked if she would be willing to honor the sale since we made a special trip. She then followed that up by (what felt like) threats saying that the bags were being shipped out back to corporate today and the new line that was replacing it was going to be much more expensive so basically buy it now or you won't get it. Not appreciated, can't support a store that won't stand by employee promises to customers and worse, are barely apologetic when doing so. We'll be writing to corporate as well. read more