I'm honestly at a loss for words--except that my family's experience at Ascension Saint Thomas…read moreUrgent Care in Tullahoma deserves every bit of criticism! My son's been sick for weeks, and when we arrived, NP Kellie Marsh seemed as interested as a cat at a dog show. I explained his persistent cough, green-yellow phlegm, and a mysterious white postule on his throat, only to have her brush it off like it was nothing more than a bad hair day. When I asked her to check his ears (because apparently, you have to teach some folks basic doctoring skills), she admitted she couldn't even see clearly in his mouth. Then came the icing on this very bitter cake: the receptionist. Instead of helping update a sick note for a child who needs round-the-clock care, she decided to play medical bureaucrat--scrutinizing our paperwork like she was grading a pop quiz and outright refusing our request. It was like watching a pissing contest where the stakes were my child's health! We ended up having to endure a showdown with Kellie that sent our blood pressure soaring (and not in a good way!). It felt like the staff were more interested in arguing than actually caring. To add insult to injury, this isn't even the first time we've faced such unprofessional, dismissive behavior. A previous visit with DIANNE, NP--complete with a "Claritin is as useless as tits on a turtle" comment--left us feeling humiliated and ignored. In summary: if you're looking for compassionate care and common sense, steer clear of this urgent care. They seem to be running a competition for the worst bedside manner rather than actually treating patients. Save your time, your money, and most importantly--your health.

It was my frist time coming here i had an overall good expierience, staff was nice check in was…read morevery well organized, quick and easy thankfully and I loved how the link sent to you keeps you updated on your turn to see provider. The provider I had seen that night was truly kind, very knowledgeable he did not rush me at all in any way took the time to hear me out. I was very pleased I spent maybe just under 2hrs if that there and that's including me filling out new patient paperwork while the receptionist was dealing with a difficult patient at the time.

I suffered through an acute case of diverticulitis that required three trips to the…read moreTullahoma-Harton ER in 6 weeks. The treatment I received was life-saving, fast, and skillful. Dr. Carr saved me with a CT scan and antibiotics one night when I was admitted with sepsis. Dr. Bailey saved me in a dangerous swelling situation two weeks later. And Dr. Kamzakcek saved me from severe pain and nausea recently. I am lucky that we have such a terrific emergency room in Coffee County.

I unfortunately had a very bad experience today at Tullahoma ER. I'm very sick and dehydrated so my…read moredoctor told me to go get labs and get fluids. I was the room getting fluids with my head thrombin whole body aching and just so sick and exhausted. My husband and I were waiting on doctor to come review results after nurse Chris said they were completed and for an hour had been listening to the nurses right outside the door sounding like they were having a staff party talking and laughing very loudly about their favorite alcoholic drinks etc. (about 6-8 of them) while me and other patients are suffering. I'd finished my fluids and just couldn't take any more cause my head was hurting so bad and aching all over and I had no call button so I went to the nurses desk and most scattered, but two so I said I'm sorry to ruin your party but I need my results and discharge papers cause I can suffer at home quietly and walked back to room. I did not yell or act hostile in any was just crying. The Dr. Backstrom came in with an immediate attitude and asked what was going on thinking he would also think it was unprofessional I explained and then he started raising his voice to me shaking his head back and forth and had his hands balled into fists toward me! My husband finally spoke up and told him to get my discharge paperwork. The Dr. Started yelling louder and threatened to call security on him! I asked why he's not acted hostile in anyway or cussing at him. He yells that he's yelling at him and he's calling security.... my husband had every right to be upset the way he was treating me and still was not threatening this man or anything. He acted like a cocky teenage boy. I left worse than when I went in with my head hurting even worse, drained of all energy and having a bad panic attack which elevated my heart even worse. The report he has written is falsified and now I'm wondering if I am the only one he has done this to. I came in for help and was treated like I meant nothing.

They would not let me go back with my mom and I was left completely alone and ended up having to go…read moreoutside because I got uncomfortable with all of the people in the waiting room. She had the keys and everything so I got really really hot and sat by the car, someone tried to help me get back to her but the front desk was really mad and being super mean and I had to go back outside by myself and wait. I am not supposed to be left by myself and I ended up waiting almost two hours for her and she said they treated her badly. I'm so mad. This place is awful, so awful.

Avoid the ER and find yourself a Primary Care Doctor or a Nurse Practitioner none affiliated with…read moreVanderbilt Tullahoma-Harton Hospital. I needed to get checked for a possible Umbilical Hernia. I tried the Urgent care and was told at the front counter that they do not test or check for hernias. I asked for a recommended doctor in town and was told just to go to the hospital. Well, I went to the hospital and got a confirmation that I do have a Umbilical Hernia. My complaint is that I was there approximately 30 minutes. 10 to 15 minutes was spent with a Doctor asking me the same questions the Nurse who took my vitals asked. He then pressed his finger into my protruding belly button to confirm that I do have a hernia. I had to wait another 10 to 15 minutes to get my paper work and my insurance card back. Cost of ER was $1,167 and the cost for a 10 to 15 minute visit with the ER Doctor was $309. Don't be a fool like me and get scammed by these outrages prices and get yourself a Primary Care Doctor. I will not use this hospital for my surgery.

I have been there twice now and both times I have experienced great service they are warm,…read morefriendly, caring and very knowledgeable. They explain in detail which I really like. West Coast Hospital are not so warm and friendly. They like to keep you in the dark. Thank you to Emily Kramer for taking get care of me each time I have been there. Thank you again for great service. Nicole Leshane

I am concerned about the manner in which my diagnosis of skin cancer on my nose and penis was…read morecommunicated to me. It seems that your Dermatologist feels that there's an appropriate and an inappropriate way to react... After I was told, the potential treatments outlined by my dermatologist include surgery that will result in scarring and an alternative treatment involving a topical cream that may cause discomfort and aesthetic issues and might not give a result of total cancer removal. Along with being a longer treatment and healing time. Given the considerable distance I must travel for consultations, which amounts to 58.8 miles round trip, and the financial strain of fuel costs at nearly $4 per gallon on my fixed disability income of $994 per month, I find the requirement for additional visits prior to surgery to be burdensome. And given the shock of being told that I have skin cancer.... And the fact that other branches that you own all claim the same services that are provided only to find you do not provide them in Fayetteville or at all branches... And instead of rotating doctors or having the doctors come to these branches. And also just passing the person around like a item and making the already feel less of a human because they do not have access locally. You make the patient who already has problems that wouldn't be seen any of you unless they actually had a problem. Travel all over the world does that sound proper? And I do have other physical issues and issues as to where I honestly do not enjoy or I do have issues taking long trips or drives and I really need to stay close to home. Both driving and being a passenger. And even though I made mention of a boyfriend... I really truthfully and honestly do not have anyone at all... Yes he does help when he can but he is human and has a life outside of helping me or being responsible for me. Notably, I had to travel from Fayetteville to Tullahoma for care after being referred by the health department, and your fayetteville branch only to be informed that a consultation was necessary before proceeding with the surgery that had been previously discussed. Along with being passed to an other company or organization all together... Considering the urgency of my condition, which has been ongoing for approximately four years, I expressed frustration at the prospect of further delays and additional travel. In my view, it would be reasonable to expedite the treatment process given the confirmed diagnosis of skin cancer. Unfortunately, I felt that the dermatologist's approach lacked empathy and failed to acknowledge the significant challenges I am facing in managing my care. I need the referral to be put in and I need to get this done. And over with... Treated like human and understood not just passed around and thrown around... And have the Attitude of when it's convenient to us or we do not do this even if we claim we are urgent care or have the doctors and or provide the service.. And I'm sorry, I am a smart human being. I might have misunderstood or whatever but I don't think this was me. I think this is just over all way of the world is today and it's not cool. Just a few years ago, you go to the doctor they diagnose you and next thing you know, you were in the surgery room and it was all over not past around like a basketball... Gary M

I was in the CNA program for this facility. Was passing with flying colors. I am a honorably…read moredischarged Hospital Corpsman from the United States Navy. I was wrongfully removed from the course because one of the students was bad talking vietnam veterans including my grandfather and I corrected her historical inaccuracies which she stated and I quote "theres been no martial law since WWII." And "there's been no draft since WWII." My grandfather was drafted in Vietnam and was used in the Detroit riots from the same era. And because I wasn't gonna let this ignorant woman named Kalystah Voyles talk garbage on men who never came home and are to this day afflicted with Agent Orange same as my now deceased grandfather, her and her friends told the instructor Tabitha Jones I was doing inappropriate things in the perineum region of a female mannequin. Miss Jones took her side because her and her friends outright lied and I'm tempted to press charges for defamation due to being completely removed from the program unjustly and unable to do it through NHC ever again! Tabitha Jones said I can't in good faith let you practice under my license, even though I've done more than her in my Navy career as far as Healthcare goes. The staff especially upper staff are sexist and take the women's side.

dont dismiss your na because they have low iron and needed to sit down for 10 minutes, couldnt see…read morevision went black, yall did nothing but hurt that na. Didnt help with wound care cause its not in their scope but had them go get EVERY CALL LIGHT CALL . they was changing patients, changing clothes cause they were asked to, and making beds. while others just stood around and watched wound care as they were supposed to. i do not reccomend this buisnees! POOR EMPLOYEE CARE FROM DON