Definitely not a 5 star, more like a 3-4 star resort. Firstly, the food is okay but the selection of food is abysmal, especially for children - only spaghetti and a few other pastas with a tomato sauce, the rest is just bad. The pictures that are shown on the websites are just the more expensive rooms which are the swim up rooms that have a pool you can't even use if you haven't booked an over priced swim up room - otherwise, you are in the main building in a big concrete block with a small bar and snooker table. The rooms are nice, not very spacious but one issue is that there are no bath tubs in any of the rooms, so if you have a baby it might be a problem. The entertainment varies, some lasts only 10 minutes with music for the rest of the night but some of it (especially in the amphitheatre) is amazing. The water park is good for children 6-11, not very big with small slides that get boring after a while. The staff are okay, all nice but occasionally get orders incorrect - but I can't blame their English. During the COVID-19 crisis, the hotel is very safe and the only issue was the lack of people wearing face masks, people only seemed to wear them during dinner and breakfast. Overall, it's a decent hotel for the family if you are looking for a getaway. Personally I won't be returning due to the lack of food choice and lack of entertainment services. I think the only reason it gets so much attention is because it is branded with the "TUI MAGIC LIFE" company. I hope you enjoy your stay more than I did if you choose to go. read more