It was almost funny how terrible this situation was…read more We were en route to a family reunion in the Austrian Alps and Munich was the closest airport. The travel time was anticipated to be a little over 2 hours. We went based on recommendation from family to coordinate 4 Seasons shuttle. We sent over a screenshot of our flight itinerary per instruction and showed up to the desk the day we arrived. This is where things got crazy. Our airline had a glitch in the system and showed on our itinerary that we arrived the wrong date (we flew from US to Munich which required an additional day of travel). Obviously this was disappointing to us, but 4 Seasons was extremely accusing that we were totally to blame for this. Of course we were upset for missing this glitch, but we still needed to make our trip. They accused us of this mistake and insisted on charging us a "no-show" fee of a few hundred euro and insisted we book another ride. Now we were upset... but had no choice. But since this was a travel expense we decided we we charge it to our credit card so we could get insurance coverage for this expense. The most upsetting part of all of this is that they wouldn't let us use credit card -- if we wanted to book this, we had to book with cash only. We are talking the no show fee and the new same day rebooking fee which totaled over 300 Euros. The cash payment meant no way for us to fight this charge. But once we got over this and filed it in the "travel expense" mental category we were ready for our trip to start. But here is the funny part... the worst is yet to come. We were greeted by our chain-smoking, hungover driver. He smoked his full cigarette before we were able to depart. He didn't really know where to go, but he wisely decided to go by his gut to travel through Munich (during rush hour) to take us on our way. Breaking. Gassing it. Etc. It was at the 3rd U-turn that I tuned into the fact that he didn't know where to go. He finally pulled over at a gas station to get a coffee, go to the bathroom, and put the directions into his phone. ??? why he waited that long is beyond me. I'll fast forward the nearly 4 hours trip (that should have taken about 2) and he dropped us off 0.5 mile from our true destination. Which was a train station which he couldn't find. Totally dreadful. I can't say enough to go with another company. Totally spoiled the first day of our trip.

From the owner: Reisebüro, Reisevermittler, Visabesorgung (China, Belarus, Russland, Usbekistan, Kasachstan),…read moreIndividualreisen, Gruppenreisen, Geschäftsreisen, Flugtickets, Zugtickets, Hotelbuchungen, Transfers, weltweit