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MelroseWakefield Hospital Radiology + Imaging - Melrose

4.2 (5 reviews)

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RAYUS Radiology

RAYUS Radiology

3.7(9 reviews)
4.0 mi

I just left there. I am a large guy and a bit claustrophobic. I didn't really know that I had a…read moreproblem with tight spaces until I tried to get into a closed MRI machine three days ago and had a small panic attack. The CDI attendant, Jenna was incredibly understanding and helpful. At the time, she suggested I try an open MRI like they have at the CDI in Woburn. So I booked my appointment. I went today to my appointment, and the tech is again Jenna. She apparently works at both locations. She was again very patient and helpful. She understood my issue with space. Today she had a student with her name Chris. After they started the first image in the open MRI (open is a misnomer- it's still a tight space and an awkward situation to be on that machine. Once the first image began, I was again having a small panic situation so Jenna stopped and came in to talk with me. Chris offered to stay in the room and talk with me between images. This really helped. I made it through the six images. Both Jenna and Chris are not just nice and patient, they are KIND and that seems to be something that you don't find often enough these days. I can't thank them enough. Also, the cost of this seems to be a good value. The staff at the reception desk is also great. They make the whole experience easy and as low stress as possible. Let's face it, you get an MRI because you've got something going on and it's usually a stressful time. It's great to find a place that cares about making the process as easy and low stress as possible. I hope to not need an MRI again anytime soon, but if I do, I will be going back to CDI and I hope to have Jenna or Chris there helping me out.

I had a terrible experience at Rayus in Woburn. When I checked in for my MRI, they wanted to charge…read more$255 but my insurance plan covered it 100%. I understand mistakes happen which is why I had my insurance company call Rayus the day before to let them know my MRI is fully covered and they provided a billing code. The Rayus employee said she'd update my ins coverage in their system. I followed up and also called Rayus a day ahead to confirm she knew my insurance covered MRIs 100%. But when I arrived at Rayus, they would not give me an MRI and insisted on charging $255. I called my insurance on the spot and put them on speaker. They informed Rayus my MRI was indeed covered 100%. They provided a billing code and timestamp from the call the day before. After I resolved the billing mixup, the Rayus employee said they never received a call from me or my insurance the day before. She lied. Then she said they were running 10 minutes behind and I had to reschedule. Since they caused the delay, I was stunned Rayus took no responsibility; forget an apology, they punished me by cancelling my appointment! I pleaded to keep my appointment because rescheduling meant a 2 week delay of a vital diagnostic test! I missed work for this MRI and the waiting room was empty but she didn't care at all. She callously and sarcastically said I could take my complaint up with her manager, Tami Cyr. That's what I'm doing.

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Digestive Health Associates Endoscopy

Digestive Health Associates Endoscopy

3.0(4 reviews)
2.8 mi

Misleading business practices. I was told I would only need to pay $60 total for a visit, Aetna…read morespecialist fee. Got a bill for $335, because Aetna put it all in my deductible. Obviously Aetna sucks, but I never should have been told it would be a total of $60 for my visit. I should have been told it was a $60 upfront fee, but there may be a further payment required. I called and was told I should have read the entire, long contract I was handed when I arrived for my visit. It said that I was responsible for any additional costs after my insurance provider processed the bill. I *had* read that, and *had* asked the question of "how much will I actually have to pay, worst case scenario" specifically because I had read that and was worried. I was assured $60 would be all I owe. So I signed it. Probably a moment of weakness on my part, shame on me for trusting this practice. I'm now legally on the hook for $330 for a session that only led to "you need an endoscopy", when I was assured by an employee of Digestive Health Associates that I would only owe my deductible of $60. On paper DHA can claim no misleading practices (unless I had thought to record my conversation with the receptionist). So can Aetna. But no party in this supposed "healthcare" industry cared at all about me, and for that, I recommend looking elsewhere for a more ethical & caring practice.

Dr Ardolino and his entire staff went out of their way to treat my sister who was dealing with…read morememory disease in a caring and patient way. Dr Ardolino ALWAYS responded to calls almost immediately. Great practice that anyone would be comfortable with.

MelroseWakefield Hospital Radiology + Imaging - Melrose - diagnosticimaging - Updated May 2026

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