I recently had a great experience at Guitar Center in Marana, AZ. I ordered a used guitar from…read moreanother store. When it arrived, it wasn't as expected. Johnny, who I believe is the manager (not sure), suggested I make use of their return policy. I could take it home and make sure of my decision. When I decided to return it, he spent a lot of time with me choosing another guitar, walking me through each step. I then had their guitar tech (Gunner) set it up for me. He did a great job. I'm am more than pleased with Guitar Center and will certainly return their for future purchases. I am a semi-retired professional with 36 years of performance history.

Staff is pretty solid here, especially the luthier. Very personable and spent some time offering…read moreup info and help which was appreciated since I am new to playing the particular instrument I brought in. In general if the staff isn't busy you'll usually have someone greet you and offer help. It's nice to have a physical store that you can go to try out equipment, get repairs, ask questions and purchase products.

I was recently given a guitar to start learning on, the most obvious issue being that it's missing…read moresome strings. I figured I would take it to a local business to have it it re-strung and looked over. I waited all week to go at a time outside of my work hours because their hours are very limited. I walked in holding the guitar and the first thing that was said to me when I walked in was "we're not doing anymore repairs today". The gentleman then asked me what was wrong with it and I explained that I didn't know what and wanted it looked at. He offered to write up a value on it to let me know how much it could be worth, and I explained to him that my intention was to play this guitar and that would really only be helpful to know to compare to the cost of repair. He did show me a few guitars they had in house at what seemed like a decent price. But instructed me to come back when the repairman was in, which could be anytime because even though he had hours, he is a gig worker and sometimes has to leave. It largely felt like he was more interested in selling me something versus addressing the concerns I currently had. Can't blame him in this economy, I suppose. He was kind and it is a cool shop, just didn't seem like it was what I needed based on my situation. This place has a very small town, small store feel - if you're looking for a wide variety of instruments and/or consistent hours, this might not be the right choice for you either.

Great place to find out what is happening musically in town and buy tickets to shows.read more

Ive wanted a Specific Guitar for... well most of my life (I'm 55)…read more Never in my life have I been treated so honest and fairly in a transaction over $3000.00. Dalton, Chris and Bailey were by far the most talented and knowledgeable trio I've ever met in a retail setting. I was greeted In a warm, friendly and professional manner. I knew what I wanted and still had a few questions. it wasn't the answers that I got but the way the answers were given. I really felt important and that my concerns were addressed. they found the perfect for me Gibson J 45 Standard. I received more then expected for the trade of another High End Guitar. Dalton made sure I was truly satisfied and he insisted the guitar be delivered to the store so he and Chris could inspect it prior too me picking it up and assured me that I wouldn't leave the store until I was beyond satisfied with my purchase or if I might change my mind for a different model. I'm really looking forward to getting my guitar and can't wait too see the three of them too thank them again. this should be the store you choose if you're in the greater Tucson are. the Sales and Service provided will set the bar of your Customer experience to a whole new level. Thanks again Fellas!!!! you made a Grumpy, Old Dude into a Happy, Life Long Customer of your Exceptional Store!!!

From the owner: Guitar Center is the largest retailer of musical gear in the world. More than any single company,…read morewe're inspiring millions of individual musical dreams, journeys and success stories, large and small. In short, we empower our customers in ways no one else can. With our unrivaled hands-on store experience, unique consultative expertise and matchless commitment to making gear easy to buy, we are bringing more music to the planet. We offer a variety of special services, including lessons, musical instrument repair, professional musician services, and musical instrument rentals, designed to help musicians achieve that indescribable feeling that comes from making music. At Guitar Center, we don't just sell guitars or drums or keyboards. We sell something far more important. We sell the unexplainable feeling of sheer joy that comes from playing music. Or, simply put, at Guitar Center, all we sell is the Greatest Feeling on Earth.

Hi. My 11 year old son started out on the cello and at the first performance someone tripped over…read morehis cello. My son was really upset but we had insurance and took it in the next day. They were so understanding and made my son feel better. Half way through the year he switched to the Violin through the rental program. The employee was so compassionate and patient to help solve the payment transition by calling the corporate office resulting in listening to his concerns and reasoning to a successful accomplishment for us. The staff is very kind and has really won us over. I am so glad it is close to our house as well. The gentleman also gave us a few extra items that would go along with the violin. I'm sorry I cant remember his name but I believe he has been there for a long time and I can see why. Beth W Tucson

They lost me as a customer! My son wanted to try out two instruments, we signed up for three months…read moreof lessons. The last month there was water damage at the store from a rain storm and two lessons got cancelled. The manager said he would refund the two lessons. A month later, he told me that the lessons were taken and refused to refund the lessons. Then, I was charged for an extra month of instrument rental. He refused to refund this as well. He kept saying it was out of his hands. This company is SHADY!!!! BUYER BEWARE!

Shout out to Michael east location, who has been teaching my son drums. he is also working on his…read moredoctorate in music while teaching music. my son enjoys coming every week he is patient and teaches all the things : )

Allegro Music & Dance is perfect for learning how to play instruments, songs, and dances. You can…read morelearn from a variety of instruments I'm learning drums and so far it's been a great experience because the teachers are helpful, patient, and knowledgeable. Instruments are available in the classrooms if you don't have your own, of course you can't take them home though.

Loren is patient, experienced and very thorough. Helped me immensely getting oriented to playing.read more

Loren is a fantastic teacher, I'm 70 and learning bass guitar and he has the patience and…read moreknowledge to keep me interested. Loren teaches to the students level with just enough music theory to make it interesting and applicable to what you're trying to learn but not so much as to overwhelm you. He's great for kids and adults and he has tons of professional experience. This guy is really good.

I thought it was the 70's again; an organ store in a mall? Musician dreams realized...until I…read moreremembered I forgot how to play. Still, worth looking into.

So helpful, they opened up even though we did not make an appt. Gave advice and offered more help…read morewith accessories!! So Tucson!!