If you don't know what a Chemist Warehouse is by now, you're either incredibly healthy or have been…read moreliving under a rock. If you are one of those people, here's the lowdown: cheap/slightly discounted pharmacy goods (medications, vitamins, beauty products etc) in a fluro-lit shop. They have not spent any money on the fitout or training the staff to be helpful, which is one of the reasons everything is so cheap. So why am I reviewing this CW in particular? Speed of service. I went in to fill a prescription, prepared with book to sit down and wait the 20 minutes it usually takes for it to be dispensed. I'm speaking from a wealth of experience of many different chemists (not brand-loyal at all). I had barely opened the book, and the little buzzer doo-dad went off as violently as they always do telling me it was ready. I applaud you, Chemist Warehouse Cheltenham.

I had the misfortune of encountering a pharmacist named Angel on 8th March, 2012 at about 5:00 PM…read more I had a dry, persistent cough. My doctor had recommended a specific product when I had had the same cough previously. I asked a shop assistant for this, who relayed the message to Angel. While I was waiting to speak with Angel, the shop assistant provided me with the prices for both sized bottles of this cough mixture. I requested the larger one. She conferred with Angel who said I could purchase the smaller bottle. Angel came to the counter and I asked If I could purchase the larger 200ml bottle as it worked out proportionally, cheaper than the 100ml bottle. After answering many questions relating to the cough, other products tried, dosage and frequency of dosage, Angel decided that she would not be prepared to sell me either size bottle of the requested product as she had decided " it wasn't warranted in my case. " She told me I would now need a prescription for her to sell me either size bottle. I asked to speak with the pharmacist in charge/ owner. At first I received a definite NO. I asked for that person's name and phone number. This request was refused at first, then it was explained that the owner was currently overseas. A business card was given to me with the person's details on. At this point, another shop assistant or pharmacist (she didn't identify herself and no ID visible) came over to me and tried to convince me that Angel had acted correctly. She had overheard different parts of the exchange and didn't have all the facts to justify her intervention. I suggested this to her and she smiled and walked away. Then an older lady came over, identifying herself as the owner's mother. She knew even less about the relevant details, which I politely explained. At this point I had been talking with four different employees of this pharmacy for about 15-20 min's and it was becoming a total farce. I explained I would be writing a letter of complaint to the person identified as the owner/pharmacist in charge and I was far from happy. The staggering thing about this incident was Angels behaviour. After she had decided she wasn't prepared to sell the product to me, she walked away and left it up to the other staff to attempt to explain her decision. No apologies or attempts to suggest an alternative product or to adequately explain her sudden change of mind. That is the key point here. The completely unprofessional way in which I, the customer was treated. I would suggest that anyone contemplating going into this pharmacy, go a few stores further to the Chemist Warehouse pharmacy. This is what I did and requesting the cough medicine exactly as I did in the Charman Road Pharmacy, I walked out 5 minutes later after purchasing the 200ml bottle for $14.00...as opposed to $20 (approx) price at the original pharmacy.

Most friendly, helpful and professional people in any Pharmacy I have ever been to in the past…read more Wouldn't dream of going anywhere else in the future. Prompt, patient and courteous service and attention to my every need and prices comparable to other Phanrmacies which claim to be the "cheapest"!!!

Best pharmacy around great staff, by fair the cheapest around, great selection of stuff ESP purfumesread more

I love the location! Nice and central in Bentleigh! There's plenty of parking behind the shops…read more However, at the moments the removal of the level crossing in Bentleigh and closure of the station parking lot has put a strain on parking in the area. Hopefully this is short term. The chemist itself is well stocked and prices are great however some of the aisles are a little slim. The staff are very helpful however on the few occasions I've been in it's been really busy with waits around 30 mins for prescription's. I know it's a chemist warehouse and therefore part of a chain and and supposed ably provides a standard service, but the staff alway make the difference. This is now my go to Chemist Warehouse!

Great range of products but script processing times are woeful. I was told to return to collect…read morescript after 10 minutes. 25 minutes later and it still wasn't ready. Amcal Bentleigh down the road is much quicker.