Will never recommended this pediatric dentist. Definitely…read morego to another or out of the area. I took both my kids to the office for their first few visits and they were fine. I always paid out of pocket. At some point my son needed cavities filled. I asked if I could make payments and they agreed. I made payments- had paid over half. I get a call shortly before my daughter's apt that they wouldn't see me since my son still had a balance. I explained I was making payments and had paid significant and I was prepared to pay for my daughter's whole apt with cash like always- it didn't have anything to do with my son's account. They refused to see my daughter unless I paid my whole balance before coming in. The front desk was so rude and unfriendly about it. I asked to speak to Dr Heckert and he compared it to buying groceries and just leaving without paying, blah blah - I was shocked. I had paid hundreds if not thousands of dollars to this office but that didn't matter and had no idea until the call shortly before my daughter's apt that this was the expectation. I ended up paying the bill in full and transferring to another local pediatric dentist that day (thankfully!) I explained to the new office that I got into and they shared they've heard several similar stories. I will never give another cent to this business. Ive had several people I know end their care here as well. I'm big on principle and being treated with respect both ways. I've never not paid a bill in full. But to not see my daughter when I had arrangements to be in for an apt after I had made payments was extremely rude and inconsiderate. Have also been made aware of many other questionable choices this business has made. One being about folks who are performing care and not having proper schooling and licensing. Do your homework before choosing the best spot for your child.

Will drop you as a patient if you disagree with anything doctor says or seek second opinion…read more Awful experience! Humboldt county desperately needs more pediatric services.

Dr. Elloway is a miracle worker! She and her staff were so kind and gentle with my 13 year old…read moredaughter who has Autism. It was very apparent that Dr. Elloway truly cared about the well being and comfort of my daughter. They instantly put her at ease and were very sensitive to her extra needs due to her Autism. She also sees my younger 2 neurotypical daughters and they love her! Dr. Elloway and her staff are extremely professional and work well with all my children. I would definitely recommend Dr. Elloway to anyone looking for good dental care for their child and am thankful that my daughters are in good hands under their care.

Well, I just took my two year old for her first dental cleaning, and it was miraculous…read more Nicole/Nikki was fun and patient and had the most amazing bedside manner. My toddler didn't cry, didn't whine or complain. She just watched some crappy Barbie movie that Nikki picked out especially for her and loved every minute of her dental appointment. Dr. Elloway, while not fun like Nikki, was informative and thorough. Nikki was right with Dr. Elloway the whole time, so my daughter was totally comfortable with the new hands in her mouth. Finally, my toddler got x-rays done by another young lady there and she was great too! She made sure my daughter was comfortable and not scared. After our appointment, the receptionist had gone to lunch, so the x-Ray tech got my daughter all the fun swag she could find and with such enthusiasm. That was clearly not her job (she had too look around for a second to find the good stuff) but she told me, " Oh this is important! We want her to love it here and want to come back." Mission accomplished.

I've been going here for almost 10 years. Everyone is friendly. You don't deed going to this…read moreDentest.

Serious dentist anxiety relieved. Have had pretty intense dentist anxiety. Central Dental,…read moreespecially Shelly were amazing. Everything procedure was explained, everyone of the staff was gentle and excellent. I can't say one good trip cured my dental anxiety but this is was huge step in the right direction.

They don't answer the phone and they don't answer the messages you leave them. What kind of dental…read moreoffice is that?

I love this place! Nobody enjoys the dentist but I've had nothing but good experiences here. The…read morespace is clean and well organized. The front desk staff is really kind and patient. The dental staff are very helpful and take time to express concerns, answer questions, and make sure that every step is thoroughly explained. Dr. Barsanti is very fast and efficient. I've had about 6-7 appointments now and I've never had to wait more than a couple minutes (I've even gotten in early!). Dental work is extremely expensive no matter where you go and insurance in general isn't empathetic but the staff here have worked with me to build a plan thats in my budget and are happy to answer any questions about coverage.

Terrific staff, fantastic care, and great front office…read more Dental appointments are not my favorite things to do, but Dr. Barsanti and her team are fabulous. So glad that I can get excellent dental care.

We have seen Dr Elloway twice and had no issues. However, our most recent appt she tried to force…read moremy three year old special needs child to open his mouth. He was getting increasingly upset and so I stopped her and told her that we need his cooperation otherwise it won't work out. She talked to me like I was an idiot, told me that she can't do anything if she can't get in his mouth. I'm well aware of that, thanks, but you have to gain his cooperation. During all of this his lip had a tiny blood spot and she said something about his lips being dry. I felt that she minimized his feelings, my feelings, her actions; and she was perfectly okay with forcing him a second time until he was so upset that I burst into tears and told her to stop and apologized to my son and told him we were all done. During all of this I reminded her of his special needs, to which she replied that she remembered. I should not have to explain my child's special needs AGAIN while he's in a dental chair crying, just to try and get the dentist to handle him with care. I felt rushed, I felt as though she wasn't flexible and didn't attempt to remedy the situation or make my son feel safe in her office. The fact that she felt comfortable forcing him, in and of itself, made me decide to take my child elsewhere in the future.

Dr. Elloway is a miracle worker! She was so amazing with my special needs 8 year old daughter. She…read moreand her staff instantly put my daughter at ease. Both Dr. Elloway and her staff were extremely gentle and professional with my child. Never have we been treated so well by dental staff. We have been to multiple dentists due to my daughter's Severe Autism and have had very poor experiences with other dentists. But this office was different. Not only were they knowledgeable about special needs, but they were also genuinely concerned about my daughter's well being and were more than willing to accommodate her extra needs. Above all, she received excellent and professional treatment when they did her dental procedures while under sedation. I am fully confident that my daughter is in excellent hands with Dr. Elloway. We have finally found a dentist who is not only experienced, gentle and knowledgeable with special needs children, but also provides the very best dental Care!

I'm sure the doctors are great, but the receptionists are the most rude, smug individuals we have…read moreever come across at an office. Their receptionist didn't explain their procedure on seeing twins accurately and when we showed up we were told a completely different situation than explained on the phone, Marta was SO RUDE. Didn't care to hear our situation, acted like she had no time to do her actual job. For them to explain procedures wrong and act like I'm a rude patient for rightfully being confused isn't right. We've heard rural areas don't have great medical services and sadly, between the pediatrician double vaccinating our child & these rude individuals, they weren't wrong!

At this point I'm convinced that the entire Open Door system is a joke. Johnathon Choi is very…read morecondescending. The whole thing was an absolute waste of my time to drive to this office after waiting weeks for a basic appointment in the first place. Edit: After they called to set up an appointment with another dentist, I decided to give them a second chance to waste my time and that's exactly what it was. Note that I told them I have pneumonia currently and they still scheduled me out a couple of days later just to have me wait an hour for nothing. I was told my appointment was at 1:40, I arrived at 1:30 and was told after getting frustrated at 2:00 that my appointment was for 2:00, okay fine. I go back and wait until 2:30 without ever seeing a dentist before feeling too sick to continue waiting. I will never waste the gas, time, or energy driving back to this incompetent office again and I'd suggest you find somewhere else to go as well.