During my stay at the Conrad Hotels & Resorts, I witnessed an employee named Joy go above and…read morebeyond to protect and care for a guest, and I truly believe her actions deserve recognition. Last night, I saw a young woman enter the hotel clearly under the influence alongside a young man. At first, I assumed they were together, but something about the situation felt off. The young man seemed to be following her and trying to control the interaction while insisting she was "fine" and didn't need help. What stood out to me was that Joy did not simply take his word for it. She stepped in, calmly took control of the situation, and continued checking on the young woman despite the man trying to speak over her. After some back and forth, I heard Joy directly ask the young woman if she knew the man. Shockingly, the young woman said no. At that moment, Joy immediately asked the man to step away and questioned why he claimed to know her and why he was following her. Once confronted, the man left. From what I witnessed, the young woman was then safely escorted and able to recover in safety. As a bystander, I cannot express how much respect I have for Joy. In today's world, many people would have ignored the situation or brushed it off as people "just having fun." Instead, Joy trusted her instincts and potentially protected that woman from a very dangerous situation. Because of her attentiveness and courage, that young woman was able to safely wake up without a stranger in her room or something far worse happening to her. Watching this unfold honestly made me feel safer staying at this property. Employees like Joy are rare, and the Conrad should be incredibly grateful to have someone so observant, compassionate, and proactive representing their hotel. On behalf of that young woman and as someone who witnessed everything unfold, thank you, Joy, for stepping in when it mattered most. The world needs more people like you. Keep up the amazing work.

The Conrad Los Angeles was the perfect place to stay overnight in LA. While not walking distance…read morefrom much, it was easy to uber. The hotel was very clean and accommodating. The best and comfiest hotel bed. The views and interior design were spectacular and the restaurant and dining options were delicious. The amenities were great as well. The hotel so kindly held our luggage after the check out time, which was a tremendous help before our late flight. When a hotel is as accommodating as the Conrad, it truly makes the whole experience. I will definitely be staying here again!

I can't say enough about this Omni location. My cousin and I were in LA for a make up convention…read more I've never been to LA and was so nervous about where we should stay. It's such a big city and we wanted to stay somewhere central and safe. We were on a girls trip with our daughters. First, our check in experience was great. Michelle checked us in and was sure to let us know about the amenities available. She gave us completamentary drink tickets, and extra waters which was so kind. We had requested adjoining rooms which was so convenient with our two girls. Our rooms were spacious, and clean and perfect. The lobby always had infused water for everyone, and some kind of treat. In the mornings, there was fresh ( surprisingly amazing) coffee and pastries. Another day, we came down and found fresh watermelon juice, and bruschetta with tomato and cheese. Another day, there were petit fours for us. A HUGE perk of staying there is the car service. They will drive you anywhere from the hotel within a three mile radius and you can call them to pick you up and bring you back as well. We used this s much and it really saved us alot of money, and we felt lots safer in the company of their wonderful drivers instead of random Uber drivers or walking around in an unknown city. Robin, Henry, Robert, and Oscar made our trip so memorable. All of the folks that worked there made us feel like royalty. Every time we stepped towards the doors, they were being held open for us. Just spectacular service! We even got a late checkout and Roberto ( nice eyebrows) was so sweet to bring new keys up to our room since our old ones would deactivate before we checked out. When I say I'd recommend this place to everyone..I'm saying it with my chest. It was really the best hotel experience I have had in a very long time. 3 of the drivers we chatted with had been with the company for 30 years! Omni must treat their employees well and because of that, their customer service shines. It's service like this that will make us lifelong customers.

Had a wonderful stay at Omni in LA. Front desk was great in giving us options. It was worth signing…read moreup for loyalty for early check-in. The gym was great, nice views from the room, and all staff was friendly and courteous. Can't ask for more. The only negative feedback I have is for the car service. It wasn't consistent and we didn't have an opportunity to take it.

Traveling can be challenging, no matter how you go about it…read more If you're driving, chances are you're stuck in traffic, dodging impatient drivers under the unforgiving sun for hours. If you're flying, you're navigating long TSA lines, hauling luggage through terminals, and feeling like a package on a conveyor belt. By the time you arrive at your destination, the last thing you want is to sit around, waiting for your hotel room to be ready. What's worse is the industry-wide norm: early check-out (as early as 10am) and late check-in (sometimes not until 4 or 5pm). That's a six-hour window where you're essentially in limbo--and honestly, it doesn't take that long to turn a room around. But then you come across a place like The Hoxton--a brand that just gets it. From the start, I noticed something different: standard check-in at 2pm and check-out at 12pm. That's only a two-hour room turnaround, and honestly, that small detail made a big impact on my stay. It showed that they respect travelers' time and understand how exhausting the journey can be. The early check-in wasn't the only win. The Hoxton's hospitality extends beyond logistics--it's in the welcoming atmosphere, the effortless design, and the subtle feeling that everything is being handled without you needing to ask. When a hotel pays attention to the small details, like realistic check-in and check-out times, it sets the tone for the entire stay. It's the kind of thoughtfulness that keeps you coming back--and recommending it to friends. The hardwood floors and minimalist decor were a breath of fresh air--literally. As someone with allergies, I was relieved to walk into a space that felt clean, airy, and well-maintained. No musty old carpet, no suspicious stains, and no wondering if your socks would survive a stroll across the room. Just a bright, well-designed room that felt intentionally simple and refreshingly comfortable. The rooftop pool and bar were definite highlights. Whether you're in the mood to lounge by the water or enjoy a romantic sunset moment, it's a beautiful spot to unwind and take in the views. That said, be ready to pay for it--two drinks ran us about $50, which feels steep, even with the ambiance factored in. The hotel also features an on-site café and diner, which makes grabbing a quick bite or coffee super convenient. But, like most hotel dining, you're paying for proximity and ease--so expect slightly higher pricing than outside spots. Situated in South Park on the edge of DTLA, the location feels both quiet and accessible. It's not in the middle of the action, but the corner is bright and safe, and you're directly across from The Proper Hotel. A short Uber ride puts you close to a wide variety of restaurants, nightlife, and city attractions--making it a great launching point for exploring Los Angeles without the chaos of staying right in the center.

My experience with The Hoxton Hotel was defined by 2 main things:…read more1. Beautiful Historical art deco hotel with super friendly and helpful staff 2. Very limited (safe) parking options as well as nighttime noise problems. The Good: Love this style and vibe of this boutique hotel. In the rooms, there are many cute little features that add charm -- see photos of vent and light switch and retro decor. I did not get to try the restaurants but they look gorgeous especially the rooftop one. I peeked at the pool area near the restaurant; You can get a fantastic view of the city from there. The spaces are all kept quite clean and tidy. My room was small-moderate Queen size. You go through the door and the entryway is also your bathroom and though I admire how clever they work with the space, some area could have been improved. For instance, the water closet had more space than it needed. I really like the closed-door shower area though. Garbage bins were a bit hard to find (one in the WC and the other at the far end corner of the room by the bed). Then the TV is kind of awkwardly placed all the way near the window. Nowhere near center to the bed. I was drawn to this hotel for the perk of it being very dog friendly (and it is!). They provide dog treats, beds and bowls. The only issue I found was lack of potty space for dogs. I understand given the location on the streets but perhaps a faux grass spot can be made around a corner in the alley, near the restaurant could be made. OR a small patch of grass space created on the rooftop area! Then it would REALLY be dog-friendly. The Bad: Valet is $66 per night. PER NIGHT. And good luck parking on any of the lots nearby on the street (not associated with the hotel). There's a HIGH CHANCE your car will be smashed and vandalized. I initially tried the lot across the street and when we got back from dinner to park, these poor guys' car window was smashed and they said several other cars were smashed too. The lots claim they're surveilled 24hr, but that's a lie. Unless there's a 24/7 lot attendant, I would NOT trust these streets. I already paid for the whole weekend already ($52) and there's probably no chance to get a refund. So don't feed into these terrible lots. Risk of vandalism is high. Noise: I had requested ahead of time and upon arrival to hopefully be roomed in a quieter part of the hotel. But I've come to find out, this area is NOT good if you want peace and quiet. If you want nightlife sounds while you're out on the town AND when you get to your room, then sure, this is your place. I stayed on the 10th floor and starting at 10pm until 2:15AM, There was an incessant deep rumbling sound, as if someone's Escalade was parked outside the building blasting bass music. I guess it was a club down the street somewhere. If you're someone who can't sleep through this constant rumbling like me, then this will NOT be a nice evening experience. Fortunately, staff was incredible kind enough to help me change to a quieter room (shoutout to Kevian (?sp)) at 1:30 AM. The space usage and orientation of the larger rooms was better and I had no further issues. Yes, you can still hear the city din in the background but no longer the "pounding-headache" rumble from before. For some reason, it was so much more noticeable at the top-most floor. All in all, I really loved my experience here at the Hoxton and my fur baby boys also had a great time too. I would LOVE to return and want to give a 5 stars, but the 2 main issues (parking and noise) above really kept it from being a seamless experience for me. Well, it's LA... :/

Great location Clean,…read more Friendly enough staff! The Valet staff are actually very nice. The breakfast included was decent. Overall you are paying for the location which is close to many places in Hollywood.

Unprofessional staff that gaslight you especially the manager she is terrible and they need a new…read moreone! The hotel room smelt like a faint cigarettes smell that you get like in Vegas, The neighborhood is sketchy, 50 dollar valet parking and no help with bags (the place I changed my stay to had 50 dollar valet parking AND helped with bags!

5.10.26 Highlights:…read more-Service: Exceptional and genuinely friendly. According to their website, the hotel has been designated with a Michelin Key. -Ambiance: Vibrant colors paired with elegant design elements throughout. The lobby and courtyard are especially stunning. -Design: Thoughtfully designed spaces, including a courtyard with cushioned seating, a fountain, and two gas fire pits--perfect for relaxing. -Location: Conveniently within walking distance to the Hollywood Bowl and Hollywood Blvd. -Upgrade: We were upgraded at no additional cost--a pleasant and unexpected surprise. -Fun Fact: A reality show I watch, 90 Day Fiancé on TLC, filmed at this hotel--and coincidentally, we stayed in the same room. How cool is that? Feedback: -Provide additional waste receptacles in the lobby and guest rooms; currently, there is only one in the bathroom. -Consider switching to key cards instead of manual keys for added convenience. Helpful Info: -Complimentary Breakfast: The website description is misleading--breakfast is only "complimentary" if you pay a $30 service fee, which is actually tied to internet access. Worth paying the service fee if you need reliable internet. Our connection in the room was spotty--we had to step outside our room to get a stable signal. -Phone Coverage: Staffing is limited, with one team member often covering multiple roles (front desk, valet, driver, breakfast prep). As a result, calls may occasionally go unanswered. -Parking: Valet parking is available on-site for $45 per day. -Accessibility: The property has only two levels and no elevators, which may be challenging for guests with mobility concerns. Final Verdict: Highly recommend based on the stellar customer service, prime location, and beautifully designed ambiance.

Had to update after another wonderful visit with more pics of the beautiful courtyard and grounds!…read moreAs I said before, the impeccable customer service is even better than the beauty of this place. A gem and a home away from home.

056/2026/March Had a…read morechance to visit location when we were in Little Tokyo!! This location is so accessible to the Arts District as well as close to the 101 Freeway,Union Station , the LA Convention Center, Dodger Stadium and about 5 minutes away from the University of Southern California!!! Amenities here are Non smoking rooms Connecting rooms On site restaurant Fitness center Cribs Meeting rooms EV charging Concierge Digital key

Located on S Los Angeles St is Doubletree. We stayed here for my wife's conference. It was in need…read morefor a makeover. The carpet was old (semi sticky), the room door was missing a hunk of it on the bottom. The toilet was right up against of the shower. The shower had what looked to be mold. The bed sheets had marks on the pillows and comforters. The hotel decided to have a garden instead of a pool and spa.....crazy. The location was right downtown, but was crawling with drugged up homeless all around accosting people. *Please, cleanup everything*

Great quaint place with nice staff and cozy accommodations small dab in the middle of a bunch of…read moregreat restaurants. This place has its own parking in a semi secure area off the main street. The rooms are these little bungalows, some with a garage type area. They've got all the basic needs covered and the room rates are highly competitive.

Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

My First Stay at the JW Marriott DTLA -- And I'm Already Planning My Return…read more If you've been on the fence about staying at the JW Marriott in Downtown LA, let me be the one to push you over the edge -- in the best way possible. This was my first time staying here, and honestly? It did not disappoint. From the moment I arrived, the staff were warm, attentive, and genuinely helpful. As a Bonvoy Platinum member, I was treated to two of my favorite perks: early check-in and late check-out. If you know, you know -- those two things alone can make or break a trip. The Platinum lounge access for breakfast was a lovely touch. No complaints whatsoever (and that's saying something, because I always have something to say about hotel breakfast). The JW brand has always held a special place in my travel lineup, but this property specifically left an impression. The location is unbeatable for exploring DTLA, and the overall experience felt effortless -- which is exactly what a great hotel stay should feel like. Bottom line: I will absolutely be back. If you're a Marriott loyalist or just Bonvoy-curious, this one's worth every point.

Absolutely loved our day at the JW Marriott rooftop pool thanks to Resort Pass!…read more Check-in was easy but take note: you must check in at the hotel lobby first to get your key card for pool access. Once there, our cabana was perfectly set up with a personalized name stand--a great touch. The cabana was spacious with comfy seating, a mini fridge (stocked with 3 waters, 3 sodas, and a complimentary fruit platter), plus fresh towels, lounge chairs, and sunscreen available for everyone at the pool's front desk. A couple of logistics to know: parking is valet only at the hotel and it was $65, so I recommend finding a smaller, more affordable lot in the surrounding area if you want to save some money. Staff was so friendly and attentive the whole day. There's a QR code you can use to order food and drinks right to your cabana, which was super convenient. It was a hot day and a really nice gentleman kept stopping by to offer extra ice--such a thoughtful detail. Bathrooms are just outside the glass pool enclosure (key card needed for re-entry), but they're large, spotless, and even have showers. The pool itself is big with a separate jacuzzi and you get stellar views of the LA Live area from the rooftop. Watching the sunset from up there was the perfect way to close out our day. We're officially hooked on using JW for our pool days and will definitely be back!

Really unique hotel. Very responsive staff via text and phone call. I love the aesthetic…read more The vanilla late and the matcha the barista made us during our arrival / check in were incredibly good. That vanilla latte was exploding with flavor, haven't had one that good in years. I am very satisfied with everything. The location, the room design itself and the overall value was incredible. Love this place and hopeful I get to try the restaurant later today if time permits.

Really 4.5 but rounding it up to five stars. The lowest rating on here is currently at two stars…read moreis not wrong. There are issues. For example, one of the light fixtures in my room didn't work. I also had issues connecting to the Bluetooth speaker as one disgruntled reviewer mentioned, but no problem. I just was able to play music through the TV which I don't know why that reviewer didn't think to do that. Also I was fine just playing music on my iPad. The room in terms of design did not disappoint. I booked this place as a staycation option to get work done and with the minimalistic aesthetic and minimal distractions I was able to accomplish what I sought out . Overall, the mini perks like the free waters, which were brands that I normally purchase as well as the welcome drink helped to make up for the minor issues with the room. It's a boutique hotel . I think if I did paid more, I would be more upset and also expect more but given this price point, during low season it's a fair price . Michael, who was working the reception desk and Café was also very friendly and welcoming, and answered my questions to the best of his ability . Overall, the people that work here are really lovely, especially Kofi and Felix , great job hiring managers! I would book again without hesitation for the right price .

We stayed here for 60 days while our t house was getting repaired. It was great the staff is…read moreamazing. We stayed on the 7th floor and had a great view of the golf course and even Downyown L.A. the housekeeper Silvia was great she paid attention to every detail and even tucked in my daughter's dolls. The dog park area was nice with plenty of poop bags unfortunately not everyone picks up their dogs mess. If you walk up the hill there is a great grass area for your kids and dog to run. Breakfast has lots of options. Unfortunately no bar but they will take you up the hill to the other Hilton in a golf cart if you want dinner or drinks.

I enjoyed my stay here for the weekend. I had a mountain view room on the 3rd floor. One night I…read moreheard a party on the first floor patio, but it was over when quiet hours started. The hotel and rooms are clean, there is a little market and there is a small laundry area you can use. Plenty of parking too. The only downside is that a lot of people stay here, so breakfast buffet was crowded. But I was able to take my food to my room, where there was a table. I appreciated that there was a full size refrigerator, and plates, glasses and utensils. Would definitely stay here again.