Take your business elsewhere, even if it costs you a bit more money, and save yourself the headache. Tub Solutions was scheduled to reglaze my tub after I had moved out in preparation to sell. When the day arrived, the technician called me as I'm literally driving up 95 moving my family to New England and started complaining that there is no parking - if you know McLean Gardens, then you know there is plenty of parking available all over the place. After some back and forth with him (including him asking me to register his truck with DC so he can park, which I've never heard of being a thing and even if it is a thing I couldn't do because I was driving), he had his boss (the owner maybe?) call me and he continued to complain and said if I didn't provide adequate parking then he would have to cancel - and cancel he did, putting me in a bind as I scrambled to get another company to actually do the job in time to list the property. During the 6 years I lived there, I never had a single person complain about the parking, including electricians, appliance repairmen, painters, plumbers, general contractors, etc. These guys have a strange perspective if they think it is the customer's responsibility to get them to the job site, that's on them. I can't imagine telling one of my clients that I won't meet them unless they arrange my commute, I would be laughed right out of their business. And that's what you should do, laugh at the absurdity of this company and go take your business somewhere reliable and dependent. read more