The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

Very pleasant to deal with. Very helpful when there was a possible change of plans. Clean car and…read moregood driver. No complaints. I would be happy to use them again.

From the owner: Taxi ,Minicab and Chauffeur service under one umbrella.read more

The tube is good but has it's cons. Delays sometimes, grimy, hot and packed most times. Black Cabs…read moreare great and I invariably end using them quite a bit despite my thinking coming in that I will stick to the tube. They have the new EV black cabs are great. The drivers are awesome. They are really good conversationalists and helpful. You should read up about their test if you are not aware already. It seems impossible to pass! Sounds as hard as the grand sommelier test. Interesting tidbit I got on one of the trips on this visit. Turns out Sylvester Stallone had ridden the cab and was super nice and gracious. Loved hearing that!

We used black cabs whenever we could while in London. We used the tube and Uber but found the tube…read moreover crowded and you never quite knew what type of Uber vehicle would show up. As others said, the black cabs are safe and reliable. We also always found their drivers helpful and courtious.

I came across this listing and just wanted to write a review. Highbury Taxis are the only London…read moreMini cab firm I will use, even if it means sometimes waiting. Because they are quite busy usually. No trip home from the West End on a Saturday night is complete without a ride in a Highbury taxi cab. The reason is simple, because they are trustworthy, honest and reasonably priced.

I phoned the telephone number in an emergency which I found on the internet to get Grandson who…read morewas stranded at Highbury & Islington Station and needed to get to Hackney Empire. Brilliant service would recommend

I wouldn't normally write a review about a taxi firm but these fellas are just so damn nice, it…read morewould be a crime not to! I have used this company lots over the past few years and they are always prompt, friendly and know exactly where they should be going. I know that should always be the case with taxis but in London it's a rare thing when it comes to mini cabs. Even when other companies have quoted me an hour to get to me these fellas have said 'no problem' and been there in 10 minutes. At the London Field Day festival, they helped me and my friend get home for a snip of the cost of the other places near Victoria Park and we only wait about 15 minutes. They are good if you are a single female traveling too. Thank you Diamond Taxis - you are my favorite!

Awful. I have been using Diamond cars for about 3 years. It…read moreis like any local minicab service, not especially friendly, but does their job. To be fair, they are good for local pick ups and drop offs. and actually good for going to airports. but their problem is the pick up from the airport plus the very arrogant attitude of some drivers, one of them definitely had some anger issue! Last week I booked a cab from abroad to be picked up from heathrow. when I arrive at the baggage reclaim, the cab driver calls me and says that he is going to take another 30 mins. I'm actually a patient person so I just said ok. I go out to the arrival and call the driver after 30 mins, he said that he will be late for another 5-6mins, and tells me to come to the 'drop off' area, which I had no idea where it was. I asked around dragging my suitcase, but no one seemed to know, so I waited outside the arrival near the taxi area for another 15 mins. still no sign of my cab turns out that the driver didn't have any credit on his phone and couldn't call me. very professional. I found out that he was on the departure level drop off. I had to go 3 floors up, he is still not there, takes him another 5 mins to appear in front of me. He did apologies but the tone of his voice is not especially sorry and just made excuses rather angrily. His driving was dangerous, rough and speeding way to fast. I expected some sort of discount, as I waited almost 1 HOUR after an 13 hour flight and used my mobile to call the driver about 5 times. but he refuses to give any discount. I called the office and they spoke to the driver, tells him to give me 2 POUNDS off. I thought they were joking but they were dead serious. I lost my energy to argue and just paid him 45 pounds that he did not deserve. When I turned away, I could hear him saying something rude to me. very disappointing as a loyal customer NEVER EVER AGAIN.

I always use stationcars cabs serviceread more

We reserved cabs in tooting for a windstorm tour of London…read more He picked us up at our building and will not are a lot of pleasant. taxis in tooting driver listened to what we have a tendency to needed to examine and educated us on his fine town on the approach. Don't hesitate to book with him. We have a tendency to definitely can once more.

The majority (about 99.5 percent) of the time I was in London, I happily and excitedly utilized the…read moreunderground train system. I got the hang of it very quickly, as I knew I would, being from a huge metropolitan area. It was so much fun exploring all over London via train. And once on the HopOn/HopOff bus. I decided to take a taxi from my hotel to the EuroStar train station for my journey to Amsterdam. It was a good experience. The hotel concierge set everything up for me the night before and the taxi arrived promptly. It will always be funny to me seeing people drive on the opposite side from us in the states. I like the London taxi for its spaciousness. There was plenty of room for my long legs and my luggage; I love that I did not have to share a cramped space. There was a lot of traffic, so that made the ride a bit longer than expected. But, door to door service from destination A to B is always appreciated!! The driver was pleasant as well, and he did not talk my ears off.

If I could give 10 stars for this car service, I would without hesitation. From the moment our…read morefamily contacted Karo to arrange transportation we knew we were in the best of hands. We landed at Heathrow Airport this afternoon and our driver, Suren, blew us away with EXCEPTIONAL, top-notch care and attention to detail. He greeted us promptly at the airport, insisting to take and handle our large pieces of luggage and offering an exceptionally warm welcome. The vehicle was spotless, comfortable, and well-equipped with amenities that made our ride so comfortable we didn't want it to end (charging stations, Evian water, etc). Suren's professional demeanor and courteous manner set the tone for the best experience possible. I highly recommend this car service to anyone looking for reliable, first-class transportation in London!!! It doesn't get any better!!! We've already arranged for transportation back to the airport at the conclusion of our trip & we're looking forward to it!!

Super easy to book online (compared to several I've tried that are so difficult) plus a quick…read moreconfirmation. Our driver, Suren, was professional, kind and accommodating. The van for 6 passengers for a day outside London was clean and comfortable. Definitely would book again!

Local cabbies, love 'em or hate 'em everyone has some form of anecdote on the subject. You've got…read morethe farting cabbie with the windows wound down, the angry cabbie cursing under his breath in an unknown tongue or the randy cabbie, getting over-amorous clambering into the back seat as you leg it into the dark 3am unknown (this happened to me). However, with this particular mini cab firm, aside from being prompt to the minute, cabbie Ahmed gave me a virtuoso potted history of cab-driving in the capital including the variety of taxis that have been used and even tried to shed some light on the most ancient and obscure Hackney Carriage laws that are still on the statute book. Here is an interesting question now answered: Q: Do you know why a taxi is so tall? A: So a passenger can get on board wearing a top hat A veritable banquet of trivia unparalleled by Google, hop onboard and get yourself a mini education on the way to your chosen destination.

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi