Horrible experience. Poor kid had no clue what he was doing. The instructors would come over and…read moregive him tips and then leave and never come back. Looking at his experience they should have been helping and supervising the entire haircut. I left and had to go straight to another hair salon to get it fixed. My hair was uneven, neck had tons of hair left on it, and the sides were not faded into the top whatsoever. I feel bad for the kid who was doing the cut and learning. Also while he was doing the haircut another student came in with her suitcase and layed it on the floor as she unpacked it on the counter I was at. She kept bumping into me and the student working on my hair with no care. Very unprofessional

I would like to leave a special thanks her to Brion a barber at this Institute, this was my first…read morehair cut in around 8-9 years because ive since than been growing it out. she made the process more than comfortable and it was a breeze even though i was a little nervous ! she included eyebrow slits, my beard and a fly line up for $5 ! i couldn't thank her enough for the new look & im loving it !

I have thin, problematic caucasian hair and these well educated students of the hair styling arts…read morehave always, in over a dozen times I have had my hair done there, met the challenge. I have never had a better haircut anywhere EVER! Their pleasant professionalism is outstanding. The instructors are helpful, knowledgeable and right there when needed. I often tell them they will be Hollywood ready when they graduate--they are that good and that well versed in their art and skills. C L Brocone

The clerk will lie and turn clients away way before 3pm…read more Students were in the establishment

I love Marshae. Her work is impeccable. Each time she does my face I can't believe it's me. She is…read moretruly an artist.

Loved my makeup, but HATED the customer service. I booked online for a full face $75 w/ $25…read moredeposit... cool right? Nope they offer online specials to ppl with instagram (in which I don't have) my makeup Artist was very polite and asked me was taking advantage of the special , I told her that I booked online and I'm not sure if they'd honor that discounted rate. Once my face was done she went to the manager to ask her would I be able to receive the special since I don't have social media and wouldn't have seen it....I believe it was 45 or $50 that they were offering for walk-in/IG ppl and she said NO I booked ONLINE & she couldn't honor it! that was sucky customer service, they shouldn't even mentioned it. I didn't like feeling played

I don't pick up any of my products there anymore. The manager refused a legitimate return. Poor…read morecustomer service.

I had a fantastic haircut with Avery. She was professional, super friendly, and so very sweet. She…read morelistened to what I wanted, she had vision in making it happen. She utilized her instructor and training to deliver it. She was wonderful!

Hannah was wonderful, the massage was so relaxing and thoughtful. She has a great touch! We will…read moredefinitely be returning. My fiancé had Marie, he was so relaxed he was snoring!

The best guest service experience I've ever had at a cosmetology school! Professional level work,…read moreand COVID-safe procedures! I highly recommend anyone needing any hair services to come here! Facilities: I came in for guest services (specifically for a perm and haircut). Le Jeane Academe is located within a cute Colonial Revival style building that's as charming on the inside as it is outside! The interior is very modern and spacious. All of the equipment, from styling seats to manicure tables were very new in condition. There's even a cafe inside, although it was closed when I came due to the pandemic. Hygiene: All staff wear masks and appropriate personal protective equipment. They also check your temperature when you come in. Everything that a guest would touch, from the pens to the chairs and tables were sterilized between guests. On top of this, I had an entire area of 10 styling seats to myself (and the two students and instructor, of course). The safety measures taken combined with the ample social distancing allowed me to leave with peace of mind and no anxiety about whether or not I might've contracted coronavirus. Student to Instructor Ratio: The student to instructor ratio was 2:1. While this review rates Le Jeane Academe from the point of view of guest services, I think any prospective cosmetology student should pay attention! Other schools I've been to, often have an instructor supervising 5 students, as well as floating between multiple guests. The best part is that I had one instructor dedicated to me; she didn't divide her time amongst other guests or students, and supervised my service the entire time. Quality of Work: I was extremely satisfied with the turnout of my perm and cut. The students clearly take pride in their work, and the same is true for the instructor. Of course, as students, there were a few moments when they needed help, but with an instructor dedicated to me, she was literally always available to offer help and instruction. Unlike some other schools where the students may need to call an instructor for help, at Le Jeane Academe, because all of the instructors' attention was on her students and one guest, she watched and was able to anticipate moments when the students would've had questions and show them. Not only did it probably provide better instruction, but it sped up my time here, as there was no unnecessary downtime and everything just flowed seamlessly! Conclusion: As a guest, I got professional salon quality results with my perm and haircut, with the whole visit taking about 3.5 hours, which is slightly slower than a professional salon, but much faster compared to most schools I've been to. Not too shabby, considering I only paid $48 for services that would've easily cost me 3x to 4x more at a salon!

Had my one month powder brow touch up today. Again I am so impressed with the perfectionism and…read morededication to results that Olga demonstrates. She goes for exact symmetry, perfect pigmentation, and will make as many passes with the little tattoo machine as she needs to until she is satisfied with the job. Highly recommend Empire Beauty!

I like how my lips look. Olga did a really nice job. Still healing right now, but may go back for…read morebrows too.

It is wonderful someone finally opened a cosmetology school in Ashland that accepts financial aide…read more This area has been needing one for a long time. Thank you Elite for serving the Ashland area

The student did a fair job for no supervision. There was no supervisor in sight. Except for the…read morefront desk, where they were gossiping about the clients and students to other students. The student started to chop an the hair at the ends. No styling - when I question her why she was cutting my hair that way, she response, shock me: "My instructor told me to cut your hair that way." I speechless. This is will not prepare the student to secure a job. Please think about changing up the supervision there.

This review is on the cosmetology school (specifically the esthetics program), not the services…read moreprovided by students. During one 15 week period in 2018 there were 5 different esthetics teachers. They also lost their manager and a cosmetology teacher during this time. Smoking was taking place directly outside of a propped-open emergency exit and smoking breaks are taken in addition to timed/clocked out breaks. Those that don't smoke are being exposed to second-hand smoke several times per day because they are just outside the exit with the door open. Students take lunches and breaks whenever they want to be unavailable to perform a scheduled service that they do not wish to perform, which leaves students wanting to get their hours completed doing all the services that other students don't wish to do. Students are told to collect their things at 30 - 45 minutes before the end of the day and while they are still clocking hours so that the staff can leave promptly at 5:30, even turning off the lights while students are still in the classroom. Fridays esthetics' classes had no teacher other the cosmetology teacher and therefore busy with those students. Juniors who are also supposed to be tested out of every service by the end of their first 5/6 weeks but are unable to because the class schedule isn't followed. Many advanced esthetics classes are supposed to be given on Fridays, but since there is no Friday instructor it took the juniors additional time to become seniors. Services sometimes could not be performed because they did not have the supplies on hand to complete the service. This didn't happen only one time. Students have been asked/encouraged to call state representatives about proposed state laws that will affect cosmetology schools and students. The students weren't asked that they call and give their opinion. They were given a script of what to say. Not only was that inappropriate to ask of students, but anyone who wanted "extra hours" could come in and call representatives on a day the school is normally closed. This was inappropriate, unethical and unprofessional to ask students to do the political bidding of a school. Arbitrary new rules are thrown at students without any notice and make no sense, such as, students are told that they aren't allowed in the classroom unless it's teacher approved and it can only be for an hour. They are expected to be on the floor. That would be fine typically but there is no common sense factored into this rule. Sometimes all the rooms are full, all the towels and sheets are washed and dried so there is nothing to do on the floor and nowhere but the classroom to go. Raphael's is a poorly run family business that the owner, Ralph Delserone, Is only interested in making money, not in the students or the student salon customers.