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    TS Insurance Group

    5.0 (1 review)

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    14 years ago

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    Liberty Mutual

    Liberty Mutual

    (2 reviews)

    My mom is under hospice care and I'm the Power of Attorney for all of her financial and legal…read morebusiness. I confirmed my mother's home insurance with Liberty Mutual, did a self inspection, that included photos and videos of the property and submitted them for review. In a few weeks she got a letter in the mail that stated her policy was being cancelled! They cited several deficiencies with the property, but gave no date or provisions as to give us time to correct the problems. I called them to confirm the cancellation and promptly started the process of obtaining insurance with another company. This morning, I got an email telling me that on the 26th of January, the scheduled insurance premium would be automatically drafted from her account! I called the customer service to report this incident, and the agent told me I would have to send the proper documents in order to cancel the policy. I told her that Liberty Mutual already cancelled it. She told me she needed the POA, of which I told her they already have it (no insurance company would issue a policy without a POA). I told her that I felt she was treating us unfairly and I was going to report the company, and I would put a block on future drafts at her bank. Since being notified about the deficiencies, I have been working to correct all of them. Her new insurance company told me they would give me all the time I needed, as long as they were corrected in a timely manner, and I would keep them posted.

    LM was my insurance company. I had full coverage on my truck,…read more including Roadside Assistance. I did not have any Comp or Collision claims at all. I used the roadside assistance in 5/22 for a flat tire. I then used the tow service in 9/22 (which I did not end up needing a tow. The driver was a mechanic and got my truck to start). I advised them of that, and asked for my $30 refund to my card for mileage over the 15 miles allowed. They wouldn't refund because they couldn't reach the tow company to verify. I had my credit card company dispute the charge. I finally tracked down the tow company and the owner of refunded my $30. I also used the tow service in 11/22. I received a letter from LM that they were canceling my insurance because of the 5/22 roadside assistance (which they listed as a tow on the letter) & the 11/22 tow. I could not believe my eyes. I thought all I would have to do was call and say there was some kind of mistake, and problem solved. I had 4 conversations with different people, and was told once underwriting made a determination it was final. They would not connect me to underwriting stating they did not take customer calls. I was told after my 3rd call that someone did reach out to underwriting, and they denied my appeal to insure me. OVER A TOW & A FLAT TIRE. The 4th call was to the Heathrow, FL office to try and resolve through corporate underwriting department. I spoke with a Lady in the auto department and was told that 95% of the time they do not reverse their decision. Her recommendation was to go with a different company with a cheaper rate. That trying to fight to keep insurance with LM would not be worth the time and headache. I have never been canceled by any insurance company. Never would I have thought I would be canceled over using my roadside assistance. Do not do business with Liberty Mutual. If they do this to a customer over something like this, they will most likely cancel you on a actual collision or comp claim.

    TS Insurance Group - insurance - Updated May 2026

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