Lately a disappointment. If you need to schedule an impromptu, urgent appointment (with in a couple…read moreof days)...good luck with that. We have tried calling her every day to see if a slot has opened up to no avail and have been instructed to go to an emergency room or urgent care center if it is truly that serious by the medical assistant who answers the phone (!). Also, she works only 3 days a week and one of those days is usually a half day. My old family doctor in Illinois worked 5 days a week, was a mother of a newborn, and a toddler, managed (somehow) to fit an appointment with my elderly father within 24 hours and visit him when he would have to be hospitalized...and if she couldn't do it her partner would cover...who was also an awesome doc, now that I think about it. Needless to say we are looking for a new doctor that can help us when an emergency arises. It has been a rough two weeks and my wife urgently needs some attention.

I have been a patient of Dr. Fiala's for a few years now and would highly recommend her. With some…read moreother doctors I have felt like they are in a hurry to get to the next appointment but Dr. Fiala has never made my appointments feel rushed and seems to really listen to my concerns. When I have needed an appointment at the last minute, it is rare that they can't fit me in withing a day or 2. Also, being a "self-pay" patient, I find her to be very affordable for my general health care. I have had a few issues concerning billing and communication but they have always been addressed promptly and politely. It may be a medical practice but I understand that it is also a business and there will occasionally be employees who are not as polite or possess great customer service skills. A polite letter or email directly to Dr. Fiala citing these concerns has always resulted in a positive response. If you are in the West Seattle area and are looking for a caring doctor in your neighborhood so you can avoid the frustration of I-5 traffic, give Dr. Fiala a call.

Brad is the worst Dr EVER. He's condescending, rude and bordering on negligent. His practice is…read moremostly focused on recruiting patients for his drug research (on floor 2 of his building). Be very wary if he asks you if your have helio-transport insurance as this is his family's next business venture. Do yourself a favor and find another Dr as there are MANY others nearby. I gave him 1 star only bc I can't give him 0 stars.

Dr. Frandsen is just OK but I decided to search out someone with a more dynamic personality. Maybe…read morehe's adequately educated in the field of medicine but I never felt like he was entirely interested in my problems. His clinic is an well located off of Hwy 16 and Tremont and his staff is first rate.

I've grown up around medical "professionals" and have had good experiences as well as horrendous…read moreones. After moving to Washington I had to take a leap of faith and choose a doctor, I chose Dr. Quarles. I emphatically recommend you choose Dr. Quarles as well! His experience, knowledge and efficacy in delivering CARE is un-paralleled. I don't do many reviews, but finding a good provider is difficult, unfortunately. Thank you Dr. Quarles, I'd say I love ya but that would be weird!

When I turned 65 I was told that I could no longer use Navy Hospital Bremerton due to active duty…read morepersonnel requiring medical attention. I was told to seek a civilian doctor. After quite a bit of searching and a suggestion from a patient I decided to try Dr. Brad Frandsen. I am now 78 and Dr Frandsen has been my family doctor for 13 years. He listens to all my medical concerns and takes the appropriate action to correct my problem. This man is awesome and I trust him with all my medical needs.

Well she really doesn't care! Sent me a dismissal letter! Instead of being professional and…read morepersonally contacting me! Said my care was beyond their scope... That's a laugh I'm type 2 diabetic with the usual suspects. To have that lack of professionalism is truly astounding. That clinic has no insurance dept and blame games were played all along with a referral for me between her office and Rayus Radiology. It took ME to find out what had happened. And then more blame games. I have never ever seen a clinicians own staff member "Amy" be in charge of actual referrals. She was the nurse,!!! And I wasn't wrong about Melissa Harwood's attitude on my first and only visit. Don't bother with this clinic! And to add they fancy themselves somewhat concierge Drs by which you pay a yearly fee to join. This you would think the standard by which they conduct business and communicate with patients would be much higher. Bushleague to say the least!

I had a missunderstanding with my wife and the dr. she was waiting for a call from a referal. never…read moregot it due to not answering unknown callers, possible scam calls. thought there would be a message. long story short, it was on her my charts referrals. dr. did everything right, she was just new to navigating the site. I had not realized her mistake until I had a appointment and asked the dr. directly (dr. wang). he immediately gave me the number. thank you so much. I have been stressed for months.

If call my doctor I'be never had office answer. Just finished calling and after waiting 15 mins…read morefor front desk to answer the person hung up on me requiring me to waste 15 more minutes to contact. My Doctor is fine but customer service is terrible.

I'm not impressed with PCHS. I've been to different locations and a lot of the doctors who see my…read morechild are not very personable and there doesn't seem to be any genuine connections made. I find there is no good bedside manner. We saw Margaret Lowe today in Port Orchard, and what a doozy. Loud, shrill, and annoying. I tried talking with her about vaccines and she kept talking over me, giving me basic scripted information, and basically scoffed at me when I showed my concern. We are absolutely another brick in the wall at this establishment, and I'll be on the look out for a more compassionate facility.

This place has went downhill. The staff are great. The management has ruined patient centered…read moreempowering kind of health care to a profits over people healthcare. Fewer MD doctors are here than when Barbra Malich ran the place. Many good drs are long gone. You cannot call the front desk of your clinic, your call gets diverted to a que that is a long wait. The calls are answered in Bremerton even for clinics far away from Bremerton. So the staff that used to know you and whatever situation they are dealing with at their site cannot be the ones determining the patient flow. It is literally out of their hands. The best receptionists are gone.... Long waits to see a dr. No one helps you to get referrals made. The great receptionist teams they once had are replaced by a phone bank situation of sorts centralized into one location. And a computer takes the first call. Most of the medical care is given by PAs and ARNPs now. There is no choice. The two drs in Port Orchard atm are too arrogant and closed to listen to patients even if the complaints or of new or worsening conditions, especially if their cases are complex and serious and require more careful monitoring. Visits are limited to just one complaint, and less than 5 minutes. The doctors do not listen or examine patients throughly enough it seems to me and I am not the only patient reporting this. The reputation of PCHS has declined because of the way things are run on the medical side at PCHS. I will say the dental services are much better than the.medical services PCHS offers. I am leaving the medical part, because I have found a much better doctor elsewhere that truly cares about and addresses my complicated case needs. I feel unsafe being a medical patient here with this doctor as my pcp. My life feels jeopardized by her lack of action. All this is my observations as a patient who regrets choosing to try PCHS medical services once again.

Dr Ayers is brilliant! I have worked with some of the finest physicians in critical care medicine…read morefor over 40 years. Dr Ayers is well educated and capable of treating any medical issue you have. He is humble and listens to your concerns and works out a plan to bring results and get you well. I am very thankful for him and his expertise.

Dr. Wade has been an incredible resource for our family. He's quick to respond to every call or…read moremessage and is always willing to go the extra mile to support our wellness. His knowledge goes far beyond supplements and medicine he's helped us on many levels, including teaching us how to care for the health of our home by identifying mold and keeping it at bay. My husband was the first in our family to see him. He was coughing up bloody mucus this past winter and within a day of utilizing Dr. Wades recommendations the blood was completely gone!! At my first appointment, I was in tears over some personal struggles, and he was such a comfort, so easy to talk to and genuinely compassionate. My 3 and 5 year old love him too; he's wonderful with kids. We truly can't thank him enough! I would recommend him and this practice to anyone.

I have been a patient of Tanya Spoon since approx 2017. I have visited both of her offices, i.e.,…read morein Manette and Poulsbo. It is a first-class setup. She is totally professional and makes things simple. Tanya Spoon's staff are totally nice and once, when I went in with a hearing loss a couple of years to make an appointment, I was initially told it might be a week or two. However, another doctor in her office came out and took me right in In less than 15 minutes, my hearing was fully restored. I had a wax build-up, and he squirted some saline in there, and presto. I was ready to go. It is a hard-working team of doctors caring for their patients you do not get anywhere else. I started with the $60 payments, then my Medicare kicked in, and now I am covered for free. Such a deal

Wow! Wow! Wow! I cannot express enough how grateful I am for this clinic and the medical care I…read morereceive. THIS is how medicine should be done always! I've been so discouraged for years with the way my health has been managed. Reflecting back to the days that doctors were in medicine became they felt compelled to help you in all ways possible. Rather that currently where most don't even look you in the eye and their answer is to push drugs. None of them want you to get well anymore. None of them feel they need to keep you happy. They could care less. They get paid if you come or not. This clinic is everything medicine used to be and more. I was hesitant for years because I paid for health insurance. I can say 5 minutes into my meeting with them to discuss how the program worked I knew I needed to switch. The cost is so minimal compared to what they give to you. I've not regretted my choice and I tell everyone who is fed up with the system, actually I tell everyone how happy I am and that this clinic is worth thousands a month and they only charge 60 so man what a value! Thank you Tanya for the courage you had to see your vision through and provide our community with medical care that is world class.