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    Trusted Senior Specialists

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    Life insurance

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    3 years ago

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    Allstate Insurance: Shari Neubauer

    Allstate Insurance: Shari Neubauer

    (3 reviews)

    We've been with Shari's office for a year and a half, and they have provided superb service during…read morethis time. Anytime I have to leave a message the staff is prompt to return my call and address all my questions. I usually speak to Alejandra and Marely, and they are very knowledgeable about their homeowner and auto policies. The rates are reasonable as well. They treat you like family, and I highly recommend their services!!

    I enjoy my agent and their response to my needs BUT when my car was total this summer the TOTAL…read moreLOSS department and the corporate Allstate that one has to deal with ABSOLUTELY SUCKS. They do NOT communicate with you at all. They d not inform you at all of how anything works. They contradict everything they say. They promise to indicate everything they communicate on the file in the computer system and then follow up with you and NO they don't do anything. When you call they have no earthly idea what you are talking about and they don't know who your talking about when you give them a name. It is absolutely disgusting how they make you feel. It is horrible how they cross communicate information with you and talk down to you!!! This company is why your agent loses the our business. I see exactly why Geico and Loya insurance companies have success!! Because Allstate gives customers who are in desperate need of their reimbursement the dang runaround with contradictory statements. Meanwhile my wonderful agent and their staff are left feeling overwhelmed!!! I really truly appreciate EVERYTHING my agent and especially her assistant Marely have ever done !! They are phenomenal and if they ever sold anything else I would be their first buyer. But TOTAL LOSS department staff absolutely needs service philosophy training or customer retention training because they are failing extremely short of their mission!!! I truly feel that if they drop or don't cover us it will be retaliation!!! Wait and see ...

    Hartgrove Insurance - Auto Insurance

    Hartgrove Insurance

    (26 reviews)

    Westwood

    I was having quite a few issues finding condo insurance and after spending all night I almost gave…read moreup before finding Shannon. She has been amazing and more than I could ask from any agent. She follows up within an hour almost every time, educated me quite a bit regarding homeowners policies, and was able to save me from a big exposure with the right policy where my Condo HOA was incorrect that could have cost me big. Make sure you call Shannon with any insurance needs. She has earned my return service for many years to come. Great price and it was so refreshing working with her too!

    Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

    Trusted Senior Specialists - lifeinsurance - Updated May 2026

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