Our Vet recommended Trusted Journey in Plainfield to us. Trusted Journey was very professional offering high-quality service from receiving our dog Beau to returning his remains to use in a lovely vase with a certificate of remains. Thank you for your kindness and care of our beloved Beau. read more

We lost our sweet Bella just days short of her 14th birthday. She was doing well, until a crisis situation required a trip to the emergency vet. The location we took her to provided compassionate care and spoke with us regarding her quality of life. We made the difficult decision to say goodbye. We chose a private cremation and were informed that Trusted Journey would be providing the services. I went online to make our aftercare choices. I contacted the center by phone for additional details and they were patient, compassionate and understanding that we were going through the grieving process. We received Bella's remains in a lovely carved wooden urn. Everything was labeled, leaving no questions or concerns that our precious Bella was treated with the greatest of care and respect read more

2 years ago in October, I lost my 14 year old cat named Mitzi . Trusted Journey made everything very easy for me during my time of sorrow. They did a beautiful job on Mitzi's ashes. On August 2, 2025 I lost another one of my cats named Bella who was 16 years old. Again Trusted Journey was there for me during my time of sorrow. The employees are OUTSTANDING. I have more cats at home and when they pass away I will only go to Trusted Journey for my pets services. Thank you for your kindness and love during my time of sorrow. Ms. Terry Fitzpatrick read more

This was the place where our dog of almost 18yrs was taken for the private cremation by the veterinary clinic we used. As we said our goodbye's at the vet we completely forgot to get a clipping of his fur. My son called the veterinary office the next day and they told him he had to call Trusted Journey. Could you believe that to clip his fur they charged us $20. After we had already spent over X amount of money at the vet. No consideration of the loss we were and are still going through. From the last time I checked there is no surgery required or special tools needed to clip a dogs hair. Talk about highway robbery. Will never use this place or recommend it. I hope the $20 made a huge difference to this business. Shame on you!! #nocareatall #wemissourdog read more

My beautiful bull mastiff Zeus died Monday after suffering rolling seizures. He had been doing great with his medication, however this time the medication did not work. He died in my family room. I called my vet who said to call Trusted Journey in Plainfield and they would remove my dog. From the first phone call to this morning when my son brought "back home" it has been a wonderful experience. They are professional, compassionate, kind and gentle. The man who picked Zeus up was so extremely gentle and several times said he was so sorry for my loss who I found to be very heartwarming And sincere. i was not expecting the beautiful wood carved box Zeus came home in and I am happy he is back home with me again. I would recommend Trusted Journey to everyone. read more

As a Veterinary Technician, I assist in end of life as well as the beginning stages of after life care for many clients and their pets. When it comes to saying goodbye to my own dog, my best friend, I cannot process the situation the same at all. Now it's my boy and everything is different. Having been to and taken a tour of Metro while in Technician school, and having used them for hundreds of client animals, I know they can be trusted with my animals. I have used them in the past for foster animals and family pets, but mid July I had to unexpectedly say goodbye to my just-turned 7 year old Golden Retriever, Simba. We did this at NAWS and he was picked up for cremation by Metro. Today I got my baby Simba back, in a beautiful special order Urn, as well as the perfect paw print with a little heart on it (I think the heart stamp is new and I love it). Thank you Metro for getting him safely back to Naws for me, and for making this process as painless as could be. read more

Trusted Journey - Pet Cremation Services Near Me - Plainfield, Illinois

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Everyone at Metro treated my dog just as kindly as if he were walking into the building to be pet while he was alive. His clay paw prints came out perfectly, and the complimentary Cedar box is beautiful. Thank you all for treating my baby like the king that he was while in your care. Your beautiful work is so very much appreciated, and your kindness during my difficult time will have me sending all my pet lover friends here when their fur babies cross over the rainbow bridge. Thank you for all that you did for Bam Bam! read more

We lost our cat Freddy after 17yrs of brightening up our lives and home. Our much loved Freddy, my best kitty friend as I always told him, died suddenly, unexpectedly even at 17. During this hard time my husband didn't want to trust just anyone and decided to search the internet for a pet crematory instead of trusting our vet to handle this, as I would have. Don't get me wrong we love our vet! My husband decided on Metro Animal Service and I'm glad he did. My husband called first and the owner explained the process and prices with him. We decided we wanted to bring Freddy to them ourselves after he was put to rest. The owner was very nice, down to earth and explained everything to me when we arrived. He never rushed us or forced us to upgrade the urn but showed us different options when I asked and was fine when I said we were going to wait. What I loved the most was the peacefulness I felt when speaking to him, he just felt trust worthy. I'll be honest and say I was not sure before arriving that I would receive my cat's ashes back, by the time we left I did not have a worry. He told us Freddy's ashes would be ready the next day, less than 24hrs and they were exactly as promised. My husband picked them up and told me the owner was again very nice and spent some time talking to him. The ashes are sealed in a heavy plastic bag, in a tin with wings and writing. The ashes are numbered with a certificate and a beautiful card enclosed with them that brought me to tears, as the words were so true and explained exactly how we feel! I am so glad my husband decided to go with Metro Animal Services and hopefully we will not have to use them again but when we need their services he will be our first choice and hopefully yours too. I would highly recommend this place to family, friends, anyone in need of this service because he did a wonderful job! Thank You for everything!! read more

Employees should be ashamed of themselves !!! I will never use for my pets. We had to put our dog to sleep last Monday 1/9 & somehow his color is lost, now to find out it was most likely thrown away . Seriously ? If a family is paying to have their pets ashes saved & returned in an urn , maybe they should check before throwing away his collar ? Unbelievable!!! Clearly they are either incompetent or heartless . Also, we spent almost over $100 & the tin it came is very cheap , looks like it came from a dollar store. read more

This is the first time I had to put an animal down. Our dear dog Molly got sick and a week after diagnosis and trying medication we had to let her go. It was difficult. Luckily I had a friend recommend Metro Animal Service. This was my daughters first dog that she rescued so I knew she wanted Molly's ashes. Metro picked Molly up from our vet and gave her a partitioned cremation and returned her back to our vet for us. When I picked her up at our vet they handed me a canvas Metro bag with Molly all boxed up in her urn. That canvas bag was a nice, discreet touch as nobody realized I was picking up my cremated pet. Metro kept it private for me and that was thoughtful. After getting home, unpacking her and seeing her beautiful urn I could only be grateful for the care that Lisa from Metro gave to our pet. Lisa was very helpful to us through the process and what we wanted for Molly. We ended up getting the cherry wood picture urn with a engraved name plate, and my daughter got a Heart Locket which has a small amount of Molly's ashes in it. Both quality made and very beautiful. A perfect choice! We also received a Certificate of Cremation along with a card from Lisa and Glenn about when a pet passes on. It's beautiful words are helping us grieve Molly and go on with life without her. I can't thank Lisa & Glenn enough for their help and support during this tough time. Grateful for Metro Animal Service for being as caring as they are. If you are looking for someone you can trust, it is Metro Animal Service. You can be sure that they treat everyone's animals as they are their own. read more

They treated our dogs Po (8/2001-11/2016) and Jack (12/2001-6/2017) with respect, and kindness. We couldn't ask for anything more for our two wonderful dogs. read more

Probably a morbid review to read, but this is an important one for pet owners. My boo and I lost our beloved hedgehog Hermione last Wednesday. We wanted her cremated so she could be next to our first hedgehog Hoggle's ashes. Our vet, Chicago Exotics, has a contract with Metro Animal Service, and the care they took with our baby's cremains was unparalleled. They offer a variety of cremation options and we went with the individually partitioned cremation. This means that Hermione was cremated at the same time as other pets, but her body was sectioned off, so we received her cremains in a numbered plastic bag inside a respectable looking tin urn. We'll be replacing the urn only because we want something more personal. The urn was inside of a sturdy white cardboard box with a paper including a moving paragraph about the importance pets have in our lives that did not seem canned or corny in the slightest. We also received a clay heart with our baby's paw prints, though I'm not sure that is included with every cremation or just because we are *always* at the vet with our little ones. I've got to note here because you likely found this review searching "hedgehog" on Yelp. Research hedgehogs before buying one from a respectable breeder or rescuing one. Really. Research. Research. Research. They are lovely little friends, but they have many ailments, so be prepared. I knew what I was getting into, but it will always be hard parting with our quilly babies. Metro Animal Service made it easier parting ways. read more

If you are reading this it is because you are looking for a place you can trust for your beloved pet. I decided to write this review because I was in the same situation just a few weeks ago as I knew our beautiful little kitty, Tabitha, would not be with us much longer. Being our family member for 21 years, I felt very strongly about finding the right place for our little girl and so began the search. After calling and visiting several pet crematories located in NW Indiana and the western suburbs of Chicago, I decided on Metro animal for many reasons. The owners of this family owned and operated business are friendly, compassionate and honest. The facility was not only the cleanest, but their 40 years of experience and attention to detail surpassed my expectations. I had comprised a series of questions for all the facilities, both on the phone and again during my visits, and to my surprise was usually given different and even contradicting answers to my questions by every place except Metro. They were the only ones to give me straight forward answers with no double talk. One place even made me feel foolish for asking some of my questions, which made me feel they had something to hide... .were they doing what they said they were doing? After being informed of all my choices by Metro Animal, I decided on the "Partitioned" option which offers the same results as the expensive "Private" but for much less money. Most places don't even offer this as an option or have the equipment needed to perform this service. We received our ashes back in just three days, were others said it would be weeks. The ashes were in a heat sealed, hand numbered bag tucked inside a very nice complementary golden wreath tin. A beautifully written Condolence card was also included...such a nice touch. Most people don't have the luxury of time during this painful process, so I felt blessed to know that I had time to do my homework and choose the best for our little girl. Metro Animal Services made a very difficult time more relaxed knowing she was handled with dignity, care and respect. Thank you Metro. I hope this review can help others in your time of sorrow. read more

Glenn kept me sane and I was able to at least know my cat was being treated with respect after a very traumatizing ordeal thanks to "specialist." My cat Lui died while in the care of a "specialist" who was supposed to inform me of the crematorium where Lui would be sent once his 80 isolation (due to radiation treatment) was up. Instead, I was told 5 hours after Lui had been picked up that he was sent to Metro Animal Service, who I had never heard of. When I called and spoke with Glenn, I was more than a little upset. Then he told me Lui was in the process of cremation and I really lost it. Glenn had not been informed that I wanted to see Lui prior to cremation. Glenn was put in a terrible position and handled it beautifully. Glenn explained his business and their history. Glenn was not offended at all that I would even question him or want to know about the place. He told me how Lui was when picked up and answered all of my questions without hesitation. Glenn also spent time speaking with my vet's office and they delivered Lui's ashes back themselves vs. UPS. It took very little time, but gave me a great deal of relief to know that at least at the very end Lui was treated with respect. read more

When my little Waldo passed away unexpectedly, I was at my wits end. He had breathing problems throughout his life. I had brought him to different vets and specialists for the last 6 years since I adopted him from a shelter in the Chicago Heights area. No one was quite sure of his exact medical issues, trying different meds, but most agreed it was autoimmune. No one was even sure what his age was, but my guess, around 11 when he passed. I know beagles most often never live as long as their same size counterparts, but in no way was I prepared, nor am I over it. It crushed me to watch him pass away in front of me. But I am thankful he was with me during his final moments. It happened so fast, an hour before he was giving me these "looks" and wanted to be very close to me. Then he had his usual asthma cough, just a little more heavy -- then around midnight he went downstairs for no apparent reason -- a minute later I ran down there to find him on a doggy bed where he rarely ever laid, slowly going off into a coma, barely breathing. Yes my thoughts were to pick him up and race to an emergency clinic. As I picked up his near lifeless body I knew this was the end, my last moments with him. I held him for the last few minutes, till he passed away gently in my arms. I spent the next day calling some of my different vets, seeing what I could do to honor my little friend who was no more. One of them guided me to Metro Animal Service. I will admit, the name sounded a bit rigid. I called there, talked to one of the owners for awhile, and they let me bring Waldo out to them. I liked meeting the owners, kind of older mom and pop types -- seemed like caring, no nonsense, "real" type of people. Plus they have a house full of pets. I liked that a lot. Two days later I picked up my little Waldo's ashes on a sunny day, and he always loved the sunlight. I think he would've liked the urn. It was a really nice wooden picture urn. I put his last living picture in it -- taken a half hour before he died, during one of the "looks" he gave me before resigning to that doggy bed, as if to say goodbye. I will always love and miss my lil' man. read more

Trusted Journey - Pet Cremation Services Near Me - Plainfield, Illinois

On May 12 we had lost our best friend Charie ,he was a border collie. He was the life of the our house.We found metro name on google.I had talked to Glenn he was very polite and compassionate.We took our Charie to them on Monday and buy Wednesday he was ups to us.Very good people to take care of your loved one.We know we got Charies ashes back,not some other dog.I would highly recommend this family buisness to anyone. read more

Trusted Journey - Charlie - Pet Cremation Services Near Me - Plainfield, Illinois

Last June we had our sweet Dakota cremated by Metro. Yes, it came in a tin but I really didn't know my options at the time when we had to put our beloved pet down. I opted for a "private" cremation. Again, not really understanding my options since my frame of mine was not about shopping. Yes, my vet who is wonderful, probably explained it to me but I just said a private one. A good friend gave me a clay paw print kit for our 2 dogs for Christmas and I did my own paw print for both of my dogs before they pass(ed). You can probably by them at Petco. Very soon our beautiful Zoe will join Dakota at Rainbow Bridge and I will opt for the "partitioned" cremation. I believe it's important to do your research before the inevitable arrives so you will know exactly what you want. BTW, I had a very nice urn made by someone who does a lovely job, so it really didn't matter that Dakota can in a "cookie tin". After all, Dakota loved cookies:-) read more

My family and I had to have our baby Patchie put to sleep. He was my daughter's best friend and was with us for almost 12 years. We had gone to the vet who uses Metro Animal Service and when we got our baby boy Patchie's ashes back I was appauled. I opened the box which was way bigger than needed to find that the "urn" was just put in the box and rolling around, it was not packed properly at all. The glorified tin can that they call an "urn" was dented and scratched. When I opened the "Golden Wreath Urn" his ashes were in a sort of baggie with hand written numbers that were completley smeared on it. The urn was so huge I could put all of my "fur babies" that I have lost over the years in it. I also recieved a "business card" that stated, thanks for letting us serve you. It was the most unpersonable expierence that I have ever recievied. I was so upset that I wrote an email to "Metro Animal Service" and the email I recievied back was basically "sorry for your loss, we have been doing this a long time and we are a family owned business, here is Patchie's cremation number" and signed by "Lisa the owner". When my family and I have to say goodbye and send another one of our fur babies to the rainbow bridge I will be SURE to ask the vet which cremation company they use. I was disgusted with their service and their handling of the complaint. I know that this is not the easiest of reviews to read but trust me when I say, if you love your baby and want to make sure that they are respected until their ashes come home to you, DO NOT use Metro Animal Service and make sure your vet does not either. read more

I've known Glenn for over 40 years...he has handled all of my babies cremations. Glenn and his wife, Lisa are beyond compassionate and completely understand how people feel when they lose a beloved family member. I would not take any of my pets to anyone else. I know that it is my pets ashes that I am getting back. They have many options for cremation along with many choices of urns...it is all up to you. It is worth every penny. In my book, the prices are very reasonable. I have read the other posts on Yelp and there is not much more that I can say, other than that they deserve 10 STARS not just 5! Thank you Glenn and Lisa for your understanding my love of my pets and taking care of me in my time of need. read more