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    Trusted Journey

    4.4 (19 reviews)
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    Pet cremation services

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    As a Veterinary Technician, I assist in end of life as well as the beginning stages of after life care for many clients and their pets. When it comes to saying goodbye to my own dog, my best friend, I cannot process the situation the same at all. Now it's my boy and everything is different. Having been to and taken a tour of Metro while in Technician school, and having used them for hundreds of client animals, I know they can be trusted with my animals. I have used them in the past for foster animals and family pets, but mid July I had to unexpectedly say goodbye to my just-turned 7 year old Golden Retriever, Simba. We did this at NAWS and he was picked up for cremation by Metro. Today I got my baby Simba back, in a beautiful special order Urn, as well as the perfect paw print with a little heart on it (I think the heart stamp is new and I love it). Thank you Metro for getting him safely back to Naws for me, and for making this process as painless as could be.

    When my little Waldo passed away unexpectedly, I was at my wits end. He had breathing problems throughout his life. I had brought him to different vets and specialists for the last 6 years since I adopted him from a shelter in the Chicago Heights area. No one was quite sure of his exact medical issues, trying different meds, but most agreed it was autoimmune. No one was even sure what his age was, but my guess, around 11 when he passed. I know beagles most often never live as long as their same size counterparts, but in no way was I prepared, nor am I over it. It crushed me to watch him pass away in front of me. But I am thankful he was with me during his final moments. It happened so fast, an hour before he was giving me these "looks" and wanted to be very close to me. Then he had his usual asthma cough, just a little more heavy -- then around midnight he went downstairs for no apparent reason -- a minute later I ran down there to find him on a doggy bed where he rarely ever laid, slowly going off into a coma, barely breathing. Yes my thoughts were to pick him up and race to an emergency clinic. As I picked up his near lifeless body I knew this was the end, my last moments with him. I held him for the last few minutes, till he passed away gently in my arms. I spent the next day calling some of my different vets, seeing what I could do to honor my little friend who was no more. One of them guided me to Metro Animal Service. I will admit, the name sounded a bit rigid. I called there, talked to one of the owners for awhile, and they let me bring Waldo out to them. I liked meeting the owners, kind of older mom and pop types -- seemed like caring, no nonsense, "real" type of people. Plus they have a house full of pets. I liked that a lot. Two days later I picked up my little Waldo's ashes on a sunny day, and he always loved the sunlight. I think he would've liked the urn. It was a really nice wooden picture urn. I put his last living picture in it -- taken a half hour before he died, during one of the "looks" he gave me before resigning to that doggy bed, as if to say goodbye. I will always love and miss my lil' man.

    Charlie

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    Review Highlights - Trusted Journey

    Metro Animal Services made a very difficult time more relaxed knowing she was handled with dignity, care and respect.

    Mentioned in 7 reviews

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    Compassionate Care Pet Aquamation

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    I never write reviews, but this one needed to happen. If some of these issues happened to me,…read morechances are it has happened to others. There is much more to this, but this is the summary of my experience with "compassionate" care. Just an overall horrible experience and horrible business transaction. We got off to a good start with this company. Up unto dropping our dog off to go through the aquamation everything went well. Our requests were to get our blankets back (we made this very clear), which were going to go in our bed with my wife and I. We wanted her remains put into the same urn as her brother's remains which we also brought in. We wanted both names on the name plate for the urn. Our requests could not have been any clearer. We were guaranteed our requests would be met. Once they got our money everything went completely downhill. Numerous unanswered texts, phone calls, and voicemails to check status and make sure everything was ok. Something seemed off. It was supposed to take a week from what Bryan said. Took almost 3 weeks to get the remains back. During this time, I had asked about our blankets we wanted back. Bryan informed us these blankets could have been thrown away, donated, or something. He said his commercial laundering company could have them, and he would investigate it. No call back no update. He would not give out the name of this commercial laundry company to me, I would of gone there myself to look for these. Confronted him on that. Said they would bring them back the following week and he would call, which he never did. Again. In picking up our remains and rather upset about the blankets I look over and there is just one dogs name on the plate, remember I asked for both dog names on the plate. I called him out on this, and he tried to tell me both names are on the urn... on the bottom on a sticker tag which also had our address/information on it. He tried to pass this off as that's what I asked for. It is clearly not names on the plate, and he knows this, but still tried to pass it off anyways. This is also the same tag that's on the envelope they give you, with your address on it. My wife and I had to order our own plate. He kept dragging me along in the blanket situation as if he was trying to hide something and knew it. Also, we did not get our other urn back, so they are likely using our other dog's urn for their other customers. I didn't even think of this at the time as I was so heated about everything. The one thing that did happen we asked for was both bags of remains were in the same urn. Other than that, this whole process was as far as a business transaction went was a disaster. No accountability, no apology, crappy communication, most important requests to the customer not met, making excuses, no effort to make any bit of this right. He had said that he does donate and could have donated these blankets to Young At Heart, which is a senior dog adoption center in the area. In speaking with the lady who works there, they said they had never gotten any donations from Bryan or "Compassionate" Care, nor would they take blanket donations from a cremation center for a number of reasons. So, Bryan straight up lied about that all together. Who does that? Seriously. Absolutely pathetic to say the least. All of this was a great example of how not to treat customers. An even better example of how not to do business and how not to handle a big mess up on their behalf. We will not be returning to "compassionate" care, which is unfortunate because we did like the process of the aquamation. I have plenty more to say, but this is the gist of it. Bryan was absolutely horrible to deal with after the money was paid. This was supposed to be a big bittersweet closure to moving on from 2 dogs I had for 16 plus years, and these people stained that closure. They didn't follow through with anything to make it right. I would give a 0 if I could.

    Actual crooks. The FBI should investigate. I worked at a place and we never received remains back,…read morepeople were calling for WEEKS asking where their pets ashes were. They used the excuse that they were out of urns. And then all of a sudden when the police were involved, these people show up with like 40 different remains. You are most likely getting concrete, etc or something else than your pet's remains. Avoid like the plague!!!

    Wiggle Butts mobile dog grooming - Sammy the Bichon Frise (with a coat like a sheep)

    Wiggle Butts mobile dog grooming

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    I have been using Wigglebutts for a few months now and am very pleased. My labradoodle is not a…read morefan of being bathed and groomed but the staff are very gentle with her. She gets a great haircut. Thank you, Karen!

    I've now been patronising Wigglebutts for a few years in order to save my dog's neck (we suspected…read morethat he has a collapsed trachea--now confirmed by xray) but decided after the latest xray that it was not a good idea to even have him groomed, as I don't know if it will contribute to his very small airway being cut off. Instead of expressing even the least bit of comfort, or maybe ideas of how he can be groomed without touching his neck area, the owner (who has been grooming him every 6-8 weeks for the last couple years and her company groomed him during covid for two years), texted back nothing when I explained he's not doing well, and X-rays have confirmed that his breathing passage is the size of a straw, so now he's going on lifetime meds to try to keep the passageway from collapsing completely. All she did was text back, a day later, "confirmed, cancelled" WOW. I mean, I've been tipping her and paying her $130 for grooming Sammy a total of 4-5 years, tipping her $20-30 each time, and that's the response. I guess every dog and owner is no one to her. Tells me something about the caring inside her soul. I suppose she probably does not want the liability to trim him, but at least some words of comfort would have been business like and appropriate.

    Trusted Journey - petcremation - Updated May 2026

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