The branch manager at this location, Eman, is very helpful and actually follows through. After 2 days of HIGHLY UNPLEASANT interactions including the main 800 number in NY, she was able to get my issue solved and actually CALLED ME BACK as promised. Sadly, though she asked for my business, the clown show at corporate and another office makes it impossible for me to consider staying there even if rates etc. are favorable. I've been in this business for my career and know better...which makes it worse. If you don't know and they mess around in their inept fashion you might assume that's how it works...well it doesn't. Being nice runs throughout the organization in FL (NOT in NY main office) but that's not good enough. read more