9 months ago I went to this location at 10am and had less than a stellar experience. I'll tell you I went back tonight (got my rx back today and it was the only location that I could've made it to before closing) showed up at 8:20 and I was out of there by 8:33. Efficiency at its finest. I even changed my order on a Friday night. Not sure what changed but I'll be back. Thank you. read more

Danny is my favorite sales representative, he is very nice and caring, very attentive to my needs.

Great staff.. However, the Store Manager not only does not care about the express line. He lets his friend, Ashley, who had been sitting in the store for 5 seconds, jump right ahead without even being checked in online or in person. I had already been watching people that were not express get called back. Then he acts all surprised when I said something. I hope this review finds you well. read more

Super slow. Beneva location has unfriendly male receptionist. Just stares at you when you enter. Awkward. Every time I've been it's sooooooooo slow. It's not because they are slammed, just so slow. I wonder what they are doing!!!! They have no menu at one store and the other is scanned on the phone. Dumb. Staff isn't super friendly. Weird for a weed store. Most staff at these places are in the best mood!!! I only come here for convenience on location. I would not recommend this business! I would recommend the Cannabist every day as your marijuana store. read more

Great crew and always super nice! My orders are always correct and they remind of discounts that are available.

They use to be good . Even online orders you have to go sit and wait and wait even when you check in before you get there . They say true host is ready for you but I have been sitting here for 15 minutes. The woman at the front desk says that express pick up is a sham you still have to wait just as long as shoppers . You can tell this place needs a management team to help them I'm never using them again . Too many other choices with better prices read more

I didn't have to wait too long and the staff was friendly. Product is good, definitely will be coming back.

I am a little biased, as I used to work at Trulieve...but I am very happy with the Sarasota location. I went today, not crowded at all and got instant service. Ryan B was fantastic, he offered advice and made sure I got all my discounts. As a former worker, I understood the frustration staff has with not enough help, which is a scheduling problem, not the workers. If everyone would just relax and enjoy the fact that that you are getting quality products at a good price. I am old and remember waiting on street corners looking for pot. This is so much better. read more

I've been going to Trulieve Sarasota as soon as they opened. Prior to that I had to drive to Bradenton. I don't drive much anymore so Michael usually delivers my medical goods to me. He's incredibly kind and nice to work with. Most of the staff have been very nice and very useful except for the one I got for my last order. She made me feel rushed and wanted me to hang up and call back instead of guiding me through some new products. She had a wicked bad attitude And raised my anxiety levels and nerves. nonetheless , Michael saved the day ( following) and came with his smiling face and cheerful attitude. There should be more people like him in the world. I'm grateful for you Michael. carolyn g read more

Sarah, a sincere thank you for your help in adjusting my order. Your positive, can-do attitude exemplifies your dedication in providing world-class customer service with a smile. Appreciate all you. read more

Great place to shop. Best flower in Sarasota. Good prices on all products across the board. Awesome bud tenders also !

great selection friendly and knowledgable staff. Danny and Evan are very helpful picking out the right product to match my needs I would highly recommend checking the place out read more

I dont know why people complain. I go to the Beneva store only. The staff are fantastic. All of them. I pre order and pick up...never a long wait..ever... I wont go anywhere else. Thank you for the service you provide. If people my age would remember what it was like years ago...they would be more appreciative...thank you... read more

even if you order on line, you have to wait an hour plus to get your stuff...i get that ppl don't always order on line but at least alternate between walk ins and those who ordered on line. walked in at 10am, with a on line order, it's been one hour and I'm still sitting and waiting for the 3.5g i ordered at 8am on line.... my rant was fair in its point but wasn't fair to the fact they are so short handed. the guy i saw once inside explained and was actually really decent knowing people (like me) we frustrated and they take it out on them... so it's a decent store, be prepared to wait!! read more

Terrible service you always have a long wait and their "express Lane" is just a lie. You can watch them call customers in the same order they walked in the door regardless if you ordered online or are shopping. I always shop online and it doesn't do any good when it comes to "express" checkout BS The last time I was there some dude working the front sat on his elbows claiming they were understaffed. So why don't you get off your elbows and go work the fake express lane checkout? Never been back and don't miss it at all. It's also one of the most expensive in the area. read more

This place is absolutely terrific in almost every way. They generally have a good variety of flower to choose from and if you go in the morning when they open on the right day, you'll get not just your pick of the shipment but great deals on things called Minis and Ground Flower. If that's not your thing, this store puts the High in Verhighety, and the staff are generally knowledgeable enough to give you the info you need about whichever. My favorite part about this store in particular is its customer service. If you have any problem whatsoever with any product, opened, used, or whatever, they will exchange it for you, no questions asked. So if your interested in trying out a particular product and decide you don't like it, it's essentially risk free! What more could you ask for!? Now here are the things I DONT like. The rewards program does not compare to somewhere like Vidacann's, which places a dollar amount discount after x number of accrued points. Trulieve does 10% off a purchase for every 500 or so you spend, and if you decide you want to save your points for a nicer reward you will be disappointed as rewards milestones cannot be stacked. EBT/SNAP holders, seniors, and veterans will enjoy a built in 10% discount in every purchase and receive an additional 10% off for rewards. For someone like me though, their customer service and product are enough to warrant a 5 star rating despite this. Last thing - make sure you know what you want before you enter the launch codes and make your purchase, because the policy is once the transaction is done, your at the back of the line, even if you just forgot 1 thing. I get the reason for these rules but I had an online order once and still had to wait for the whole lobby. I asked that since I waited for everyone who was in the room when I got there anyway if I could ask about minis and got a reluctant "Sorry, no." I get the need for such a policy at such a high volume location but that little aspect is very obnoxious. read more

I've been to this dispensary 3 times now and I've been disappointed every single time. The first time I came here, I waited nearly an hour. They ran out of flower which was so disappointing considering that's what I want. I looked online and saw the $27 mini flower- I made a plan to go in on Wednesday morning- got there at 945am before they opened. I counted that I was number 12 when I got in. I didn't get called back until after 1115am. I watched people who came in after me with no online orders get called back first. Once I got back-They were out of the cheaper mini flower but conveniently had the $43 larger nugs . I won't return to this business. $43-$55 for an eighth is a rip off. UPDATE- I wrote this while waiting in the lobby. I got to the back after waiting forty minutes to be told they have no flower. There was no sign or anything at the front desk. GO TO MUV! read more

Shortly after I made this review I was contacted 2 hours before the stores normal open time for a Sunday and a delivery was set up. Still not ideal but I appreciate them making their wrong, right. read more

Trulieve has drastically changed for the worse. Staff at my location are great however there is hardly any staff working lately resulting in long lines and waits as well as jeopardizing security. This is not a staff caused problem, it is a Corporate caused problems as at my Florida location the staff stated to me they want to work however Corporate says no to it. For a growing company this practice would seem more like a company in trouble. Completely has ruined what was a good experience. read more

No matter if your on the express service list plan on being here for at least an hour. Will not recommend this location unless you have time to waste. read more

The staff here are friendly and accommodating, but the problem is they do not stock enough. Tonight's special, 1/2 oz or a 1/4 oz, announced via email at 2:30, had sold out of both within an hour. Bellos pods have been unavailable for several weeks, and concentrates ditto with the exception of very grainy wax. Flower has lately been more available but I believe that's because what they are selling is mostly below 17% THC, which is fine for a frail octogenarian woman with glaucoma but is about like drinking weak coffee for us more desensitized tokers. It's been this way for the last year so they should have figured it out by now. I'm guessing management doesn't have experience with weed stores or is an exceptionally slow learner. read more

Super crowded and the front desk guy just ignored a lady telling him there's no toilet paper or soap in the bathroom.

Yesterday, tried to order again. Ordered 9lb hammer shatter. Was told by CS there were 5 9lb hammers. was called by very nice lady, " The system says we have 12 here but I have looked through everything and I can't find any. " "CS says you have 5 so I'll come in to pick up with flower." 1 person in waiting room. 22 min to get in back, to be told, "We have it. It says we do. We have 12." I roll eyes and wait. again.... of course, waste of time. They simply can't fill orders. Don't bother. I left again with no bag. Spend your money and time elsewhere. read more

I usually go by the store, but since my cancer prohibits me from doing much driving, I have my order delivered. Michael W., and his driver, Devin, are part of the delivery team and, they are the total bomb. Michael is professional, kind, fun, courteous and extremely accommodating with my delivery. I've been to other stores, but I keep going back to the sarasota store. Great staff and very knowledgeable. read more

Can't say enough good things about #Trulieve and it's staff. Ive been to Clearwater, Bradenton and now Sarasota. They know what strain does what and can answer every question I have. Do I wish they had more products? Yes. Do I also wish the prices were lower? Of course, but that's not Trulieve's fault. The fault lies with the old Florida legislators who still believe in Reefer Madness. One would think when 71% vote for actual marijuana in all forms, we should get Marijuana in all forms. I'm sure over time the product inventory will grow. The more states that legalize, the lower prices will come. For those complaining about the wait, I've waited hours to see a pain management doctor and then more time at the pharmacy. The longest I've waited at Trulieve was 30 minutes. So cool your jets, while we all try and figure out this crazy States semi-legalized medicinal weed. Or you could always move to Alabama. In the mean time, Thank you Trulieve for your patience, your individual time, your kindness and your knowledge. read more

Sarasota location is very slow! Express pick up 30 minutes or longer. Walk ins 30 minutes or longer?? Whats the deAl with giving us all the same wait time? I placed my order the day before I am picking up. No charges to my order so why no Express Pick Up? They just keep giving the same excuses short on staff! Now you are running your customers to your competition because I won't come here again! read more

Wow, just wow, the people here are amazing, they are so personable and helpful, they even made me laugh a couple times, just great vibes, but the best part is the prices, and the discounts beat the other dispensaries, shout out to Donovan, I want to write a metaphor now, this place gives me a feeling like home, like I've been here before in another life time, even the customers are cool. I love you. read more

A full 24hrs after placing an order (no shorts when placed), I get a call, "nothing you ordered we have in stock". Glad to see the new & improved computer system is worse than the prior system. Come on Trulieve, by now this terrible inventory management system should be a very distant memory, but worse? Your people & products (when you have inventory) are good, but fill rate is not acceptable at any point. read more

Despite being able to place my order online and checking in through my phone, completely eliminating any hassle at the dispensary. I still am waiting for over 30 minutes no matter the time or day when I go to pick up my product. The entire in store process is less than pleasant and unwelcoming from staff and not on just one occasion but every single time I go in as I've stated previously. 0/10 do not recommend will not be coming back. I'd rather drive 25 minutes to a different dispensary, and it would most likely still be a faster experience than coming here. read more

This place is fantastic. Especially Mr. Tony. He knew his stuff and was super duper polite. Give that guy a raise.

They don't wipe down anything after each patient . They never have flower in , they open to many stores and not focusing on the patients they serve now. Shame on you read more

They texted me to confirm my delivery in 30 mins. 3 hours later they show up with apologies that the office changed the delivery schedule.....no communication at all. You are just not worth it and your order means nothing! read more

I don't write reviews. I generally don't care enough to "get involved". However, my trip to Trulieve - Sarasota wasn't only disappointing, it was basically the end to my business relationship with this client. I'm going to start off by saying that I'm not a pot-head. There's nothing wrong with choosing this lifestyle, but it just isn't my journey. First of all, there is the wait. Now, a lot of people have opined about said wait, and I'm guessing they weren't lying to you. Second, is the staff. The guy at the front desk was nice enough, but that's about where it ends. Once you get into "the room", that might change. It all depends on if you're willing to buy what they're currently selling, or you could be like me and just get f'd around while you're trying to buy what you really want. The kid I dealt with? I wouldn't hire him for anything. The guy was lazy. They didn't have any of what I wanted, even though it was prominently being displayed. I felt like I was inconveniencing him. Long wait + poor customer service = ????? Look, I have a "phat" discount coming to me the next time I visit this establishment... and I will never go back. Pony up, and go find a dispensary which values your loyalty. It isn't like you're getting any quality at this dump. Edit: And yes, I do live in Sarasota, FL. read more

Personable staff, but no product. Sold out of flower everyday this week. Hard to be a marijuana dispensary if you don't have any marijuana.

If you have a problem at their other stores go to Osprey. Hardly ever a wait and knowledge people.

Went in to exchange a product and Micheal and the rest of the staff was super helpful and kind. Definitely coming back soon!

They have great deals but they are SO slow! It doesn't matter if I place an online order, check in online, or get there when they open- ALWAYS a 20 min wait minimum. read more

Minimum 30 minute wait - whether you order ahead or not. Egregious pricing. Take your business elsewhere.

Hey again, this is just a review about the company being more medically inclined and interested in patient problems. The associates aren't all trained very well in leading medical conversations. They seem a little scared in offering advice, which makes sense because they're all sales associates not med students but this is a medical facility. It's not a cool network of pot heads, even though it appears like that visually, but in all realities the company really needs to focus its team on proper conversations and dialogues with patients. Proper advice: for some reason my sales associate told me I didn't have to put my label on my product but I'm pretty it is the law... With long wait lines it can feel rushed especially when more then two people are in line in the retail space (not out in the lobby with the others in waiting). I want to be able to have easier going dialogues with this associates whom were hired to help. I want some "hey, how's your back? How's your pain today? what are you're plans to prevent pain this week?" I want patients folders to have a more clinical tracking sheet. And to be encouraged to track. Plus some times only men are working and as a women I feel like I'm getting eye-balled and often feel flirted with...which isn't good because again, I'm here for medical relief and guidance and people focused on just* that. Help me out! Please message back. read more

They literally take forever...I checked in online after placing an online order that was ready. I still waited 20 minutes in the lobby after they told me it was ready. Do not visit this location if you're pressed for time. I literally watched people that came in after me go before me. No rhyme or reason read more