I love a little break after some mall shopping. This Capital One Cafe is located right in Short…read morePump mall. I needed an afternoon pick me up, so my fiancé and I stopped here. If you have a Capital One card you can get one drink for 50% off which is nice. There is plenty of seating available inside. I really like the space. The baristas are super kind too. I ordered their seasonal cherry vanilla matcha latte. They always have fun creative drink options here. I would recommend this for a coffee break spot while shopping at Short Pump.

Great mocha latte, a bit cinnamony - but flavorful…read more Great open space for a midday coffee stop, or a WFH vibe. Spacious open spaces with large windows overlooking the tree (in the holiday season). Some fun games at the entrance. Quick service, clean and nice.

I switched to Townebank about a year ago and have not regretted it. I've been given good advice as…read morefar as how to deposit my money and am now earning a great interest rate on my savings account. Highly recommended.

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

You know it's bad when someone is upset enough to review for a BANK. Since the pandemic, VACU has…read moresold out it's customer service side, which was the only selling point on the institution to begin with. For a credit union that doesn't offer the services of a larger bank and now has the exact same level of customer service/satisfaction, there is NO reason to bank with Virginia Credit Union. They are quick to bill and slow to explain why, their phone service borders upon unusable, if issues arise throughout any process they never provide individual support and are quick to shut down any progress at any given moment, they fail to treat customers as individuals and prefer to see us as more numbers on a page. Perhaps only the government has left me as frustrated as this bank. In a world of inexpediency, laziness, and bureaucracy, VACU is one of the worst offenders. Save yourself the head and heartache and get a piggy bank - it'll treat you better.

This branch is always super fast and nice, but Virginia credit union has disappointed me again and…read morefor the last time. Over the last 3 years my account has been hacked and has had money taken out without my consent or knowledge multiple times. In result I have removed my money from my account and now will be banking with a new bank.

Yes I bank at Henrico Federal Credit Union! Am I always happy? Hell No! Have I ever been? Hell Yes!…read moreI worked at a financial institution (not in finance) and customer service is extremely important! I have been banking with HFCU for over a decade and many changes, not all favorable. I was under the impression that credit unions were for the people by the people (or something like that, lol) who am I kidding? When it relates to money your insignificant, as long as you bank anywhere. When I initially opened my account with them they were so amazing. I know for a fact that it's related to the Manager that was there at the time, this is why I always say customer service will make or break a business. I knew it was a bad move when they transferred the manager to another department, it has been down hill since. She no longer works there. They have a revolving door. I never can get a call back to resolve an issue, unless they want to get in touch with me. I don't use check's and I just needed some temporary check's and I was charged for them!!! Even Greezy Wells Fargo gives those away, they're printed piece's of paper Jeezmonetti!!! Anywho where do we bank? I'm personally leaving brick and mortar banking, better options online.

The worst credit union ever. Charges all kinds of fees with no explanation. If you are looking for…read morea credit union, I advise heavily against this one.

Tom is such has shown is an outstanding Financial Planner. He is very knowledgeable and, he is very…read morecommitted to his clients; regular market updates and suggestions are an example of this. Highly recommended in Richmond - the best!

We have been working with Tom and highly recommend him for your financial planning. He is an…read moreexcellent listener and spend the time tailoring our needs to the best product. We feel quite comfortable working with Tom. He is one of Dave Ramsey's ELP's which is always a good endorsement. You won't go wrong working with Tom. Beth & Jim Antal

I think this is a good bank. I was reading through the comments and I have to say they have valid…read morepoints, there are things I wish First Citizens would change. However what they lack, they more than make up for in person to person service. They are always friendly, and always seem to bend over backwards for our us and our accounts with them. It has the small town feel which a lot of banks don't have. Now if they can merge that small town personal feel with little more high end tech, it would be 5/5. But I'm Very happy we bank with First Citizens Bank! :)

This is not the warmest First Citizens that I have visited, but I think the staff is Professional…read moreand that they are trying to be an efficient bank with a small town, friendly feel. I will commend Colleen on her extraordinary customer service and Keith is kind, once he get to know you. I would recommend this bank and I feel that they will only improve.

Really bad. This is the second Saturday I waited 25 minutes in teller line. Two tellers, kept…read morehaving issues, manager seems very confused and frazzled. I dread coming here when I have to bank on a Saturday.

Went to withdraw 4 hundred dollar bills from my account to bay a bill at another bank. When I gave…read morethe bills to the other bank they told me that one of the bills was counterfeit. So they took the bill and told me they would start an investigation. Be careful about withdrawing large bills from this or any bank.

We worked with Rick Gilbert at RatePro. He was always available to us to answer any questions or…read moreconcerns that we had and always returned our calls promptly. He was a real pleasure to work with. I would highly recommend him for your mortgage needs. He's the best of the best!!

We worked with Jesse from RatePro for our 10/2023 home purchase. We really enjoyed working with…read morehim. He is very responsive to any and all questions. He really took the time to find a product that would suit our needs even though he did not have the product that we were originally searching for. We got a better outcome with the product that he devised and selected for us than we would have had we went elsewhere to find what we were originally searching for. He is well versed in his field. He was there for us at every step. I look forward to working with RatePro again!