I understand why my mother was so pleased with their service for all of these years. She recently…read morepassed and I needed to close her account. They were so kind and understanding.

Worst bank I've ever dealt w. I never leave as happy as I came in/after I speak w them and I always…read morehave to prepare myself for the worst before I go up there or call. They have the most backwards policies and I've never had a positive experience there. You're better off finding a different credit union w better rates and fees or even a regular bank in general.

Wonderfully nice people that will go out of their way to help you. Free checking with direct…read moredeposit and a very well laid out mobile and online banking network.

I wish it was possible to give zero stars. This location is by far the worst bank I've ever dealt…read morewith. I've had 2 extremely horrible experiences here. It is the only location I have ever had a problem depositing money without an ID. Every other location doesn't require this, but for some reason this one does. I called customer service after leaving and they confirmed with me that it is not required, but preferred. Upon telling the manager that she told me that the information I got from customer service was incorrect. So I can't put in $50 without an ID, but I can withdraw $50 without an ID. That is the most backwards thing I have ever heard of. On top of them quote "following the rules" they are also extremely rude. I will never go to this location ever again and I'm actually closing all of my accounts. Thanks for nothing Virginia credit union!

I have been a member of this bank for 30 years. They are awesome, very reasonable and have refunded…read morefees when banks would not.

Literally standing in line with no tellers. No one will tell us what's going on. We are just…read morestanding here. And I thought the Petersburg BOA was bad, which is why I came to this one instead. Guess I will just go to Heights from now on.

I cannot say enough great things about my experience with Randy at Homebase FCU at Ft. Lee, VA!…read moreFrom start to finish, the process has been seamless, efficient, and genuinely impressive. I submitted my loan application online this morning, and within the hour, Randy had already reached out to me personally. He patiently walked me through the entire loan process, helped me navigate lifting my credit freeze -- which could have been a stressful hurdle -- and had my loan submitted for approval all within the same day. What could have been an overwhelming experience was made completely stress-free thanks to his guidance. Randy's professionalism, responsiveness, and depth of knowledge set him apart. He clearly takes pride in his work and in providing members with a truly exceptional experience. It's rare to encounter that level of dedication and expertise, and it made all the difference. Homebase FCU is fortunate to have someone like Randy representing them. He is, without a doubt, a reflection of why this credit union has such a strong reputation. If you're looking for a loan officer who genuinely goes above and beyond, look no further. Highly recommend!

Love this credit union, the best member service, caring and helpful staff!…read more I highly recommend it to all of my friends and family!

It makes me sad to hear that people have had unpleasant experiences with NAVY FCU. I don't go to…read morethe location too often but when I have, they have always been friendly and helpful. The only drawback is that they are often *very* busy being the only branch location adjacent to Fort Lee. I also wish they participated in share branching. They also have branches in other locations I tend to frequent in my travels, such as Saratoga Springs. Yey for me. They are quick to spot any potential fraudulent activity and call and they have been super helpful in resolving issues over the phone. Their customer service is twenty four seven and their call centers are HERE, in the United States, not The Philippines, India, etc. They may have accents and they may think I have an accent but they are empowered to help address problems and they understand how we communicate. They do not feel me to death with stupid charges--heck, they even refund many of my atm fees. I am told their home loan rates are among the very best but they are slow. I am very pleased with NAVY FCU.

Great customer service. Any issue I have is responded to quickly and fixed promptly. Pricing and…read morefinancing is great also.