Our primary reason for the visit was to cash in a couple US Savings Bonds, which not all banks do. Unfortunately, they were a little busy and there was only one teller, so we had to wait for quite some time. While the teller was very friendly, and very apologetic when we finally reached the front of the line, she made a small mistake with the back end of the transaction which we didn't realize until we had left. Luckily, it didn't affect our overall balance, but it did slightly alter follow up activities that we had planned. Yes, it could have been a better experience, but I've had equal experiences at other banks and I think I've come to expect this level of service as "okay".
NOTE: There was no restroom for the public/customers. read more