I had a great experience with Trugreen. I called last minute on a Friday afternoon and received Excellent customer service. I reached the Kitchener branch and an agent named Angela Naidoo and I was helped by her before 6pm on a Friday. Really came thru! read more

Dear friends, I want to share my extremely frustrating experience with this company. If I could, I wouldn't even give them a single star. 1. **Poor Service & Broken Promises**: - I signed a **1-year contract** and paid upfront for **6 lawn treatments**. - Their workers did a **careless job**, just scattering some products and leaving quickly. - After multiple visits, **my lawn showed zero improvement**. 2. **Unethical Hidden Fees**: - Every time they came, they charged **$50-80 extra** without explanation. - When I noticed **three unauthorized charges** and complained, their customer service **refused refunds** and only offered a small discount on future services. **This is a scam!** If I hadn't caught on, I would have **paid several times the original price** for **no results**. **DO NOT USE THIS COMPANY!** They exploit customers with **bait-and-switch pricing** and **deliver terrible service**. read more

Nothing new that hasn't been said already. Every appointment = No notification they were coming - Only serviced front lawn - Lied and said service completed - called and complained - Said they would reschedule - same thing or they just canceled. Final straw was today. They did call yesterday to say they would be coming today. Even got a text that my tech was on his way... gates unlocked... so excited! Then got a call saying they were unable to complete the service due to "weather"... it's a PERFECT day!!! Do not waste your time. read more

William Vidra was our specialist today. It was very early, but he tapped on the door. When my husband answered, he proceeded to explain what the treatment was that He was applying to the yard. He further explained How to take care of things because of the heat. He was very polite and professional. I will say he was one of the top specialist that we have had. He is definitely a five star employee. Trugreen definitely specializes with keeping the customer happy and sticking with them to have a beautiful lawn read more

After a season of service there was no an appreciable improvement in my yard. I called to find out when the aeration service was and they had said I cancelled it and tried to sell it back at over 100$ more. The tech was not friendly or knowledgeable, just a human chemical spreader and that's it. read more

I wish I could give zero stars. I reached out to these people one time and they have been calling and sending me text over and over for more than a year. I've actually gotten on the phone and told them I'm not interested please stop calling, but they will not stop calling. They are worse than stalkers. Leave me alone!!!! read more

Completely incompetent company, specifically the Danbury franchise. I hired them 3 years ago when I moved to CT and planted lots of new grass. I asked them not to apply preemergent, and even told the driver not to apply it, but he did anyway because he didn't speak English. They promised to come by and do something to compensate me, but never did. The next year they didn't put down the preemergent, and when I called and asked why, they said oops, they had notes from the previous year to not apply it, and now it is too late because they only have it mixed with fertilizer and they already applied the fertilizer. This year I pre-paid for the season, and they didn't show up. When I called they said oops, somehow we cancelled your service, but we can come next week when it is already too late to apply. I got a full refund and will hire someone else. You can only speak to customer service, you can never speak to anyone in the Danbury office. read more

Rude customer service. Requested for a quote and not ready to give time to think. They were calling every 30min if not answered. While we understand the sales pitch them not being sensitive to peoples time makes it annoying. Disappointed. read more

TruGreen Lawn Care - Lawn Services Near Me - Wayne, New Jersey

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Truly would give them 0 stars if I could. We hired them after they assured us they could revive a portion of our lawn that had died. The first two treatments were just fertilizer. What we really need is aeration and seeding, but we were told it was too early. So we continue to call back and request aeration and seeing and are constantly told that they will "get back to us" which they never do. Then, we call again and they tell us they only do aeration and seeding in the fall. This does not make any sense because their employees just told us we need it. So then we have another employee come out and he confirms again that we need aeration and seeding and we have to call and schedule. When we call yet another time, we are told they stopped doing seeding 2 weeks ago and we missed our chance. So what are we paying for?!?! For them to fertilize a dead lawn?!?! Truly the worst customer service I have ever dealt with. read more

First, Trugreen has NO local service people to communicate with. All communications are via the Trugreen app or the Trugreen website or a call center located somewhere on planet Earth. Only the person that comes to the property to spray the Trugreen magic juice on the yard is a live human to speak with (after the sales person is long gone). Second, the magic juice did NOTHING positive for my lawn. After more than a year of Trugreen applications and well over $1,000 my yard looks dead. At this point, I have canceled the Trugreen service. I bought two bags of Scotts Turf Builder (one bag on the front, one bag on the back) at a cost of $60 total and my yard has never looked better. I will never again be a Trugree customer and will never recommend the "service". read more

I didn't hire Trugreen, But my neighbor did. They sprayed her yard with weed killer, and got some on my 6 foot tall ice cream banana tree's leaves... It killed my 11 banana tree's that I have been growing for years. After consulting them about this, for 3 months after they said that they would replace them, a Rude manager said that they aren't going to because I had no video showing them spraying my tree's. So if you see a Trugreen at your neighbors house... Make sure that you video them spraying neighbors yard and not yours! read more

Ive been going to natty garden for quite sometime and the service has been very poor. I went there again recently and I met a young man named Mark I believe (new employee) and he's been the best that ever worked there, his attentiveness, clean, very polite and respectful, friendly and helpful and he smiled the entire time he helped me. He made everything so easy and smooth. I would really recommend help from him when you go there! read more

SLOPPY AND FAST I hired them for irrigation, fertilizer and seeding. I never saw a job done so fast - less than 15 minutes. And I have a corner fairly large property. No care or customization- we were told they would assess the lawn for further treatments on the initial visit. That was an overpromise. Wham bam and seeds were down, including on my pavers. I now have grass growing in the pavers. Needless to say we terminated our service. I now have to get this cleaned out before the pavers look better than my lawn. read more

TruGreen Lawn Care - Seeds and grass in the pavers. - Lawn Services Near Me - Wayne, New Jersey

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Worst company ever!!! I haven't been able to get them here to do the services that I have already paid for so they are claiming they are doing 2 services at once. Now I have brown spots all over my yard From the chemicals. I made Several complaints And a week later a Manager said he came to my house while I was at work rather than making an appointment to to meet with me to discuss the problem. Thier satisfaction guarantee could not be any further from the truth. read more

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I have about an acre and one half of lawn. I tried TruGreen for 13 months and fired them in June. At first they did not come on a regular schedule. I kept complaining and finally they started coming roughly every month. I did not notice much improvement in my lawn and then fungus hit large areas last Fall. This was after I asked for preventive disease treatment, as I know when temperatures in Coastal Georgia start to drop, the fungus appears in my lawn. This past spring I had major weed issues. It was obvious the lawn had not been treated with pre-emergent chemicals. It took 3 call backs to finally kill some of the weeds so I started spot treating the lawn myself. They would come and leave so quickly that I knew I wasn't receiving treatment on my entire lawn. I installed cameras last May and started monitoring the time spent on my lawn. I fired them after the June "treatment" as the guy walked around small area close to the house and left in 15 minurtes. This includes his sitting in the truck for quite some time. In short, I spent over $3,500 over 13 months and had horrible service and results. What I don't understand is how the regional office allows this to continue with inept employees. They have GPS on their vehicles and know how long the vehicle is parked at a customer's home. It should be very simple to monitor this and know immediately that the tech is not treating 64,000 square feet of lawn in 20 minutes. Customer service and management are very polite and seem interested in addressing issues but nothing actually changes with the service. read more

I'm sharing my experience to warn others. This company encourages manipulative tactics like using mental gymnastics on clients and cares more about sales than genuine service. I also have strong reason to believe that my personal information was mishandled after I left the company -- shortly after being removed from the system, I experienced suspicious unauthorized activity on my account which has NEVER happened before. So make sure not to get on Jon Showalter's bad side, or he may possibly give your card info out to scammer's! Leadership was unprofessional and emotionally immature, and the work environment was toxic. I stayed quiet for a long time out of professionalism, but I feel obligated to speak up so others can make informed decisions. After working here I began to question the company's ethical morals after they promoted us to manipulate clients to keep their accounts open, no matter the cost. This company is a professional SCAM, beware when purchasing services. You may not get what you asked for. There's many things and loopholes they don't inform their clients on, so don't be surprised when you get a random charge on Tuesday afternoon after 'cancelling' your account! Proceed with caution -- and protect your information. read more

tech did not bother to close the gate leaving it WIDE open did NOT treat the front loan did NOT inform of upcoming services main office has NO idea what branches are doing company difficult to deal with cancelled my contract and requested a refund read more

Employees are careless with the weed killer. Spraying absolutely anything and everything. All my hydrangeas are burnt up, my lilac tree is burnt at the top. I don't know why they would even spray any higher than the actual ground, where the weeds are. They also sprayed inside my planters, burning up my mint. Thankfully, I haven't picked from it lately because absolutely not one sign was placed in any of the beds stating that they were here. They weren't even supposed to spray at my home and have been told not to on multiple occasions to skip my beds. read more

They basically destroyed my lawn. Unable to get a handle on chinch bug damage, or control, after two years. Finally the lawn was 70% destroyed. Spray and run artists. A lot of double talk and promises and a maze of customer service reps that promise the moon and come through empty. Unfortunately, I have to pay for a complete lawn renovation. They are not going to pay for it or offer any type of dispensation. read more

I've used this company for over a decade! I HAD a beautiful plush, weed free, green lawn. Last year I had called them and increased my treatments to monthly because over the last 3 years, every mid summer they were coming 8-10 and one time 12 weeks out, and I would have too many weed. Their do not have enough employees to cover their accounts! My last treatment would be the end of October when the lawn was completely covered with leaves from my neighbor that I couldn't keep up with, rendering it useless. Last summer late in the season, the front of my lawn turned white. My tech at the time, who was experienced thought it was red thread. I called the company for an evaluation and no one got back to me. It never spread, but the front was bad for the rest of the season. On Oct 6 last year a pack of Turkeys or skunks came through my back yard and dug up several holes destroying my lawn. When I raked up the dead grass I found grubs, despite grub treatment by TG. This year my lawn was PERFECT by early May. TG did a treatment on 6/27. I mowed the grass on 6/29 and it was beautiful, plush and green. The next day I noted some brown spots. Within a few days my entire lawn (1/3 acre) was infected with white, grey and brown. After the storms and the lawn being wet I can see many dark red spots. I called TG on 7/5. They made an appointment for a tech to come out in the am on Tuesday 7/8. No one showed. I called and was told no appointment was made. I was furious and fed up and immediately canceled my account. I purchased and distributed a fungal treatment myself on the 8th and hoping for results. It's been 3 days and I have a very small perfect area left on the lawn, so it did stop the spread however; no other changes yet. I'm hoping! This company has gone completely down hill. If the lawn was being treated properly it would not be diseased right now as shown in 5 photos. Customer service is difficult to get a hold of, you hold for long periods. I sent 2 messages on the app. with no response, before I committed to calling and holding. I'm extremely upset, disappointed and disgusted with my lawn. I can't even look at it! Now I'm in search of a company that will evaluate my lawn, treat it and who actually cares about their customers needs and results! After doing my own research, I learned that over fertilizing can cause fungal diseases. No one from TG bothered to tell me that or the importance of aeration which If that had been done properly, I would have continued with it. I also find it interesting that they have 4.5 reviews on google! Check out their consumer affairs reviews! TruGreen Lawn Care Reviews 2025: Cost, Pros & Cons ConsumerAffairs https://www.consumeraffairs.com ' homeowners ' trug... 1.2(6,711) read more

You're hearing this story again and again... they claimed they showed up yesterday... if they did...theres not a trace of treatment...including no signs that they usually put up to show they were there... we have a fenced in back yard and a dog... and I've told them EVERY time they have to call or text 1st, so that I can open the gate. Tru Green is a complete waste of money... right down to them lying about coming out and doing a service. 1.3 stars? only because you can't give 0 stars. Otherwise they'd be a .3 out 5! I don't understand how they're still in business? read more

When I was able to do it I did a 1000% better job than tru green. First of all you can't choose the services you want, you are forced into a 'plan' and end up paying for a bunch of stuff you don't want. I don't know what they did to my grass, pour poison on it? I'm one of the 2 or 3 houses that water on my street, but there are big, say 3 foot, diameter spots of dead dried hay where the grass used to be all over the place?? More hay than grass. Why just my lawn? Supposedly I'm getting grub treatment. I think only one other house uses a lawn service and mine is about the worst there is. Also, my back yard slopes into a woods, the dirt has eroded away and left the back yard sloping. No grass WOULD GROW THERE even with the tru green service. So I had a company bring in a load of big rocks and a truck load of dirt. (cost a lot) The rocks were use to line the back of the yard, and the dirt covered he rocks. I just wanted anything, weeds would be fine, to grow on the dirt so the roots would hold it in place. Grass would be no good because tru green can never keep it growing. So all summer I waited for the weeds to take hold, like ground ivy or ground lily's, because that stuff survives drought and always returns in the spring. So tru green comes, when I am home, with the front door open and could explain what they intend to do, but just goes and sprays weed killer on everything, so there goes the ground cover for all winter. Maybe I shouldn't worry, there weed killer never kills many of the yard weeds any way. These people don't communicate, care, or provide anything but the poorest service. It's worse than that but I'm tired of typing. read more

Technically they do a good job but they will not stop calling me as many as 3x per day even on NYE! It's borderline harassment. Constant high pressure sales to the point of being sneaky. Once I was distracted and busy and I told the guy so, and he slipped in- "okay so I can count on you for that?" Thinking I was not listening and would say yes because I was distracted. read more

I had requested a respray on my backyard. In the past I had been told I could get two resprays a year for weeds. They did spray my backyard but charged me for a full service. They said I waited to long to call although the weeds had been there the whole summer. They have never been really good on weed control and I definitely an upset about charges read more

This company sucks. One hand doesn't know what the other is doing. And you will pay for there mistake, they have no problem sending it to a collection agency rather then working it out. read more

Worst experience and complete waste of money. My yard actually looks worse than before they started. The customer service is terrible. They say they service the lawn - not always. Plus the tech half - way does the job. Terrible company. read more

They dont do the job period.They sprayed only half the yards and one yard thet sprayed the leaves on the grass.

Today (07-23-25) the "specialist" Morillo came to do the service, he just put some signs in my yard then he went back to his truck smoke a cigarette and left ,he dosent apply anything to my lawn.(everything is been recorded)Now i know why my lawn has lots of weeds. Similar things happened last year too then the regional manager called me and said it will never happen again. Looks like you have to babysit when trugreen coming for service. read more

I wish I could give no stars. The service was a joke. They twice were caught on my camera skipping major parts of my property. The "report" said they rang our doorbell to tell us what they did, nope. They said they placed warning flags (we have a dog), nope. Oh, and I still had crab grass. When I called about clover, I was told that they did not prevent that. In July when the last service happened, the guy told me they did. Perfect. And when I rejected their endless upselling calls, they simply stopped coming. My last service was in July. Where is my fall service? When I called, they said that they front loaded the services. What? I wish I knew where the service actually came from locally. Dishonest, unprofessional, unprepared. A total waste of time and money. Here is my advice, pay a bit more and use a local guy. I am sure these national firms all are the same. Never again. read more

We had them come out and do weed control the technician didn't do the whole lawn and there's one area that still has weeds. I called try green and they won't honor coming back out to tray for their mistake u less we pay for another whole plan. what a joke! their error and we as the customer have to eat the costs. read more

TruGreen is a scam with terrible customer service! I would give zero stars if I could! We paid for a package in full up front with "satisfaction garuntee." After the first spray a worker came to spray for insecticide. He noted how the grass looked terrible and would put order in for someone to re spray crab grass. We were waiting for someone to come or see results. After about 6 weeks we called to follow up and they said bc we didn't call in 30 days they couldn't help us. We had been waiting on them to our knowledge! We work full time and easily miss workers coming to home. They wanted us to pay for another service. Why would we pump more money into a business with employees who lie, poor customer service, and a product that we havnt seen work? Needless to say we canceled future services and will warm everyone against using them. read more

WOW! I am so glad I followed my gut on this one! After a brief inquiry about weed control this company called every 15mins night and day from random numbers. Also, they sent an uninvited stranger to my house (caught on Ring) while I was at work. It is shocking what this company is getting away with. At one point, I considered using them but they said I would have to open a texted link which I didn't feel comfortable with. The other option was to give him a credit card.. "NO Thank you!" Well, Tony@ 860-299-5436 you hanging up on me when I asked for your supervisor was the best thing you could've done for me since I was able to look into all the negative reviews that highlighted my exact experience with you. Please BEWARE OF WOLVES IN SHEEPS CLOTHING!! read more

Terrible terrible service...I called customer service to complain about weeds in my lawn...they scheduled me for a "reservice" at no charge...technician came and spent a total of 4 minutes including unwinding and rewinding the hose on his truck...I wasn't home but watched him on my ring cameras...he sprayed a little of the front and side lawn and never went to the backyard where the weeds we're...my lawn is about 3/4 acre...to make matters worse they charged me for the visit...when I called customer service back and requested that the manager of the office that services my property I was assured that he would call me back...it's now 6 days and 4 phone calls later and no one called me back...better off doing it myself with Scott's fertilizer read more

Spammers Your review needs at least 85 characters add more words add more words Your review needs at least 85 characters add more words add more words read more

First, let me start by saying this was for service in Ocean Springs MS. They promised everything on the phone, but after the first initial "full service" weed and fertilizer treatment, the weeds continued to thrive. I called and had a discussion, and they agreed to send someone out to retreat. When the tech arrive three weeks after the initial treatment, he used a portable hand sprayer and "spot" treated the weeds. We have over 22,000 Square Feet of lawn, and he was here for 11 minutes. Fast forward another month, and we call back because it's still a mess of weeds. They send another tech out, who I met at the door and explained the situation. She indicated all she could do was spot treat again, and I told her I wanted the whole property sprayed. As soon as I went inside, she walked around for 7 minutes and then jumped in her truck and split. Obviously, I cancelled all the services. The rep I talked to, Tina Collins, was sarcastic and said I was being unreasonable to expect instant results. You can't even walk a grid on this property in 20 minutes, let alone do a service properly. Attached is a photo of their results after two months and three treatments. read more

TruGreen Lawn Care - Lawn Services Near Me - Wayne, New Jersey

I have had my share of issues with TruGreen. My lawn is not quite green and still has crab grass. However, I will give credit where it is due. Everytime I have contacted TruGreen to address my concerns, they have done so. The situation has been rectified by dispatching a service Tech or I was provided with a credit to my account. I have especially had exceptional service from Mike (DE) who always followed through and exemplifies the meaning of customer service. Yes, there is room for improvement, however I will give TruGreen an opportunity for next season and see where it goes. read more

i have been trying to contact the owner of the Wayne NJ TruGreen without success. Today one of his "specialist " came to my house little did he know we have cameras and saw he spent about 1 minute spreading fertilizer on my lawn up one side of the front lawn and down the other side never going onto my side or back yard. Then had the nerve to state on the comments online that he knocked on my door but no one answered! I was right there and saw exactly how ho rip me off of $115, for nothing the specialist was Jaden King. I tried reaching out to the local franchise owner without success. The corporate office could only offer to reschedule a new fertilizing. Will never prepaid for service ever again. read more

Terrible Service. The lawn looked worse than it had, they blamed it on draught. They talked us into spraying all our bushes and trees, claiming they had a disease. My plants were fine until they sprayed them. Then they looked terrible. Aerated lawn TWICE because first time they did a terrible job. We paid for all of the extras, and our lawn looks terrible. They came to try and get us to use again this year...the technician wrote up our lawn and said......Aeration is suggested, and quite a few other things, which is everything they did last year. They don't call you back, they give you the run around. Horrible experience. Lawn is in the worst shape it's been in the last 10 years. We had a different service, prior to them, so our yard was in good shape. The other service had just gotten expensive, so we decided to change. So sorry we did!!! read more

Worst experience ever. I had the nicest green grass before I hired them, dead grass after two treatments. Don't waste your time.

If I can give a zero I would. Between customer service and 2 no shows while I wait at my property. The company or the workers gave no call to say they are not coming. This is what happens when companies don't care because apparently they are to big. Please deal with your local landscapers. After emailing this company because that's what they requested me to do. 3 days goes by I get a phone call from somebody else in customer care and she says sorry and that's it so don't say that you want to try to rectify a situation and don't do anything for the customer because of the horrible service. You want to do something really nice for me with this million dollar company come give me a solid discount to take care of my lawn don't just say for me to call and we can Rectify something when you don't read more