Still having ongoing weed issues. Beautiful pool and patio with the worst lawn I've ever had. read more

TruGreen Lawn Care - Weeds. I've complained about this and here I am again!!!!!!! - Tree Services Near Me - South Plainfield, New Jersey

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Lesson Learned = TruGreen will take your money to service your yard, but it is up to you to make sure they do it correctly. If you don't, there is a risk of damage to your yard (at least for me, they destroyed my front yard in 11 months). Location: Central NJ I had a brand newly sodded yard (less than 2 years old), and I hired TruGreen in October 2023 because I wanted to have one vendor to service my bushes and yard. In June 2024, they serviced my yard and attributed browning spots to "heat stress." They did not take the time to see if the areas could possibly be damaged by insects. They did not service my yard in July, and by August, my yard looks exactly like the pictures. One technician (JUSTIN D) came out and told me that "chinch bugs" and "sod web worm" were the culprits plus lawn disease. He assured me that he sprayed for the bugs (albeit late since the grass is dead). He also told me that he was not surprised that I had a lot of weeds since I wasn't serviced for 2 months. Again, foolish of me to think I would be scheduled appropriately. He came across as defensive and put the onus on me to have called sooner as "we're a team". I spoke to someone else at TruGreen (who came across as nice and concerned) and recommended a "manager" come out to look at the yard / potentially making "resources available" for any repair. The "manager" (ANTHONY U) who showed up with a lit cigarette told me that "chinch bugs damaged my yard not us". This is very true, and I must have been foolish to think that TruGreen (under a "TruMAINTENANCE" plan) would have at least investigated browning areas back in June. The "manager" (bless his heart) tried to pitch their seeding service (non-complimentary of course). If I could trust them to do quality work or if the technicians might have showed a little sympathy, I might have given that a try since my yard is now a disaster. I feel like a fool for trusting them, but it does give me joy to know that I will never give this company a penny again. See below for some lessons I learned (in case you decide to give them a try): 1) I signed up for the TruMaintenance plan which did not include Lawn-Damaging Insect control. However it did include a "Lawn Assessment" where I would have assumed they could have alerted me to any potential problems / opportunity to upsell a different plan. It's probably better to sign up for TruComplete or TruHealth in hindsight OR monitor the yard closely yourself in case there are issues they don't look for or catch. 2) Make sure you tell them to spray and service your entire yard -- you will have to show them exactly where to go (including the area between a side walk and street). For me, they didn't bother to spray weed control between my sidewalk and street, so that area has been overtaken by weeds. 3) Note that different people can show up to service your yard so try to be home while they are servicing it to make sure that whoever shows up actually services the entire yard (unfortunately, they usually serviced my home on Tuesday / Wednesdays when I would be physically at work). read more

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The South Plainfield NJ office is a joke. My service is notify 24 hours when an application needs to be done. Twice they disregarded telling me ahead of the scheduled date and put my 2 pets at risk because I did not know they need to be secured. If you live in Union County - NJ, I would use a local company. read more

They said they would provide service 7 times, but after 3 times they don't show up anymore. They already took all the money and I have to look for another place next year. The service is really bad. The person next door to us said there was another place with cheaper prices. It's a really bad place. They won't give you your card number. They just take your money without even asking. read more

Sales guy was nice but service horrible. I was charged $210.38, guy came and did front lawn only. I reached out to them and they said they were sorry and will send someone to do the backyard. Two days later he came and sprayed a quarter of the backyard and left. Meanwhile he was in the truck on his phone for a good 20 minutes but spent maybe five minutes on our lawn. I reached back to customer service to cancel, they told me I wouldn't get any partial refund as they are a no money back guarantee company. Would not recommend their service. Very unethical. read more

TruGreen Lawn Care - Tree Services Near Me - South Plainfield, New Jersey

They say they are coming during a certain time. Nobody shows over an hour past time then I get a notice they can't do it. They weren't coming to do a service but talk about how bad the lawn is getting under them. Disgusted and dropped them. They send out kids who don't know a thing !!!!! read more

I am very upset with Trugreen and how they are handling a serious situation that happen at my house. Trugreen came and sprayed pesticides on my property without my consent or authority and I have a dog that could have been seriously effected from their actions. I've called several times, promised a manager will call me back, and noone has ever called me back. I had dead birds I found on my lawn. This is very disturbing. read more

Called TruGreen several times after my lime application asking for my free soil test so I could see the pH. 3rd call now and they still haven't done it. Called their customer service to find out with their aeration and seeding, what the application rate is so I can compare to other offers. First time they said they'd have the local office call me... never happened. Second time they said the technician can only say after he's done the work. Last year I paid for their tree and shrub service and then saw on my camera they didn't fertilize half my shrub beds. They came out after i complained, but the technician told me that their service isn't normally a complete shrub and tree service, only certain ones. After the call TruGreen gives the option to stay on to take a survey. After I completed my call, expressing my disappointment the woman on the other end refused to hang up for me to take the survey. After 15 minutes she finally hung up... but had figured out how to prevent me from leaving a survey. I'm not going to use their service again. read more

They are the worst never ever use them . I called them back several times to get rid of the weeds that I pay them to do and a nasty woman answered and said she can't guarantee them coming to do the weeds. I was like I pay for this but she kept repeating herself so I said cancel it right now . They tried to bill me for seeding and I guess they didn't think my cameras didn't work but they do . They drove by threw seeds in my drive way and left . I called the company and sent them the video . They said they fired the guy and that was the end of it . I will not recommend using this company just look at the past reviews. read more

My lawn needed help very badly years ago. I used to fertilize it myself and followed a plan but I still had plenty of weeds, dead spots, and crabgrass. I turned over the job to TRUGREEN a few years back and my lawn has never looked better. It's green, full, healthy, and no weeds. I even have the shrub and tree service. They also have never looked better. I pay them at the beginning of the year and they come and do what they need to do. My service plan is online and there if I want to review it or comment on it. I have not called them back for any reason since they started. Don't get me wrong...I water my lawn responsibly and keep it at a healthy length. Be patient....one or two applications isn't going to bring your lawn back to look like Yankee Stadium. It takes time. read more

TruGreen Lawn Care - Backyard - Tree Services Near Me - South Plainfield, New Jersey

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I didn't even get as far as letting these people service my lawn. I sent in an inquiry through the web, which very conveniently lets you specify if you'd prefer to be contacted now, or later. I stated later. Over the next two hours, in the middle of a work day, they called me EIGHT TIMES. EIGHT. I spoke to someone once and even said "please wait until later to call me" but no, the relentless calls continued. They JUST KEEP CALLING. 5 times during the course of a one hour meeting at work. I know because that's how many times I had to stop, mid presentation, to silence my phone. I have no idea if these people would do good things for my lawn or not, but if you're THAT desperate to make a sale, I want no part of you. How about respecting your potential customer's wants, needs, etc? Un-be-freakin-leavable. read more

I signed up for TruGreen full lawn service and mosquito control. Nearly immediately after the first lawn treatment large areas of the lawn starting browning and thinning. We have weeds everywhere still and the grass is dead in large areas, allowing even more weeds to root and get in. My lawn was in better shape last year without TruGreen. The first mosquito application seemed to work well, but once the mosquitos started coming back I called them. They told me they come every 4-6 weeks instead of the 3-4 weeks I was told on the phone. They came and did a complimentary application which did not stop the mosquitos. They then came for their regularly scheduled about 2 weeks later and the mosquitos also did not stop. I called them to cancel and get a refund on the reminaing treatments I did not want. They tried to convince me to let them resolve the issues but I could not risk them completely killing the lawn, so I cancelled. Next day they called and asked if there is anything they could do, I said to give me a full refund, but they would not. They claimed their guarantee is a service guarantee, not a money back guarantee, so they will not refund me. Be careful, read the fine print and expect your lawn to do worse than it did without TruGreen. read more

Requested their services for weed control and Aeration and Overseeding for a new lawn. Total Cost with discounts came to a little under $1k, and had the cancel the rest of the services which was weed control that they call lawn Service. Only was able to get back about $300 because i had to cancel due to poor service quality. Quality of Weed Control 0/5 No idea if they came and sprayed anything, I have evidence of them putting a invoice receipt on my door, but of them actually spraying anything i am pretty sure they didn't (they came out probably once a month) Value of Weed Control 0/5 Definitely can not say anything was of value; weeds if anything came out even worse. Quality of Aeration & Overseeding 1/5 I did see them aerate my lawn and lay down seed. The reason for the low score is because aeration is minimal soil was broken up enough to allow seed to take. Not enough seed was laid down. And the Biggest thing was they did this service on 8/7/23. That is the beginning of August and when i asked about this service i specifically said to have this done in the Fall which is the best time to overseed a new lawn. Not in the middle of the hottest season of the year. Where there is no moisture in the ground or temperatures in the high 80's to let the seed burn up Value of Aeration & Overseeding 1/5 They did do the "service" i can vouch for that but for the value i would really like to say zero. because barely anything took. (And that was the only section where i sprayed weed control a week before i decided to call these people) Conclusion: I had to reach out to Tru Green Corporate and cancel the service they did apologize and excuse the poor service, and refunded me ONLY THE PORTION OF THE SERVICES THAT I PAID FOR THEY DID NOT PERFORM YET. The rest they said they would contact the local office that performed the services and have them reach out to me and amend the issue of lack of work they performed for me. They did not, and will be making a follow up call, I spent over $600 dollars for basically a few plugs of grass that sort of took, Now do i recommend their services maybe for a different TruGreen location but definetely not this one. They definately did not, they said that they knocked on my door to talk about their services they definetley did not. Maybe tell me they will be coming out to take care of the issues beforehand so i can mow the lawn to get it as low as possible before they apply their weed control and etc so they can take on the weeds. They did not. What i would recommend is anyone else. After the money i spent, i would recommend the neighbor kid that used to eat glue out of the jar in kindergarten and you would probably get better results read more

If I could put zero stars I definitely would!! My husband and I started off loving our service with true green until we noticed that the up keeping of the grass was getting worse and worse. We gave them a shot for almost two years to see if we were happy with the outcome of our lawn (front and back yard). We decided that it wasn't working out and we weren't paying for the service Anymore once we closed the account. Now months later.. we get a collections notice from them stating we had an outstanding balance. Not only does their customer service suck. They lie. we were told nothing else would have to be paid since we weren't satisfied and now here we are. Angry and frustrated because no one will call us back in regards to this! I would never go back to this company. even if they offered us all the discounts in the world I wouldn't trust them. read more

The employees on the phone (like Stacey today) are very nice...That's about it! The man that signed me up last year, I found out today, was just a salesperson, not a manager, as he claimed hewas last year...and that is why no promises were kept or honored..and the grass this year isn't that better than it was last year when we agreed to use them..WARNING!!!! If you decide not to use them ..cancel at end of the season, which I will remember to do at the end of this year or they will come next year without warning and bill you afterwards..which is how I got stuck into using them this year...Tru Green...YOU CAN DO BETTER!!!! read more

Observed my service today: only my front yard was spayed and the guy was going to skip doing the back yard until I ran out after him and told him to finish the application. He said he did not know even though he made a receipt for applying it in the front and back. I feel they have been cheating on the services all the time: sloppy application if any at all. After I called and complained, they said they would note my file to do the entire property. Really? I was paying for services for the entire property to begin with. This is unacceptable and shady way to operate. Going to cancel if the next service turns out as shady as the prior. Would not recommend to my friends. read more

theeee most ghetto customer service i have ever experienced. i was on the phone with an agent and she kept telling me to hold on as she shared stories and anecdotes with a coworker, laughing and cursing. the company is obviously a joke. 0/10 do not recommend. read more

Picture is worth a million words. This is a TruGreen lawn after years with them. It should look like a golf course instead it's thin and at least 50% weeds. They are hounding to pay a bill that is 2 months past due. What am I paying for? I have called them practically daily to get a manager to come out....crickets. read more

TruGreen Lawn Care - Picture is worth a million words. This is a TruGreen lawn after years with them. - Tree Services Near Me - South Plainfield, New Jersey

Several years ago, I hired Tru-Green to handle my lawn needs, as far as treating my lawn. The goal was to have the nicest lawn in the neighborhood. Someone came out and designed a course to take to achieve that. I agreed to all and any treatments they suggested. Needless to say, I did not come close to having a lawn anyone would be envious to have. I contacted a supervisor who came out and walked my lawn with me. He agreed the lawn was less than desirable. He offered a free aerating and overseeding to solve my problem. What I got was a bill for the (free) service and zero growth to my lawn. This past Spring, I reached out to them again. The supervisor was unable to get out to my house because he had people down with Covid but would get back to me. Of course, he never got back to me. I continued to cut my lawn like instructed and water it despite the drought we were having. I made repeated phone calls to Tru-Green but the only concern of theirs was getting paid for the continued treatments I was getting. Every time someone came out to treat my lawn, they would acknowledge the lawn looks like hell, but they would just dump more fertilizer, making the weeds grow stronger. Of course, I would also get billed for the treatments. Next step is to call my credit card company and explain I paid for a service I never got and have my funds refunded to me. I can guarantee, if Tru-Green put the before & after picture of my lawn, no one would use their service. read more

this is a terrible landscape service, first of all, I prepaid the lawn service for the whole year and they started charge me for service even my contract is not ended yet. ( their explain is they only charge for the calendar year so this is the time I need to pay for this year's service, but when I signed up with them, I paid the amount for the whole year service not just a calendar year!) Next, we just closed our house last year and I noticed there are weeds in our lawn, so we noticed our mail advertise and started truegreen as our lawn service. this spring, our lawn looks more terrible than we inspected the house last year. My husband is so frustrated at their service and kept asking them come to solve this problem. They came. But when you started a lawn special service you are expecting do nothing about the lawn not spend half day to talk this kind of issues with different customer representatives! I really regret to sign up with this company. read more

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Too bad zero is not a rating option. Weeds are worse than ever, person spraying was not thorough, spent more time getting equipment out of car than actual lawn spraying, customer service is not helpful. Will not be renewing contract. read more

I'm an existing customer and calling and calling with a problem and can't even get a call back. Form emails for a week and no one can pick up the phone. The worst customer service! read more

Something has changed at TruGreen. They have young kids going around spraying lawns that don't know anything about lawn care. Had a special request I called in prior to my visit to NOT apply pre-emergent (only fertilizer) on my newly renovated/seeded lawn. Technician shows up and starts spraying pre-emergent. This was a $10k lawn renovation between 80 yards of soil, seed, labor... that was ruined in one visit by a young punk that couldn't pick out a weed from a barrel full of them. Don't expect to speak with managers either, apparently they don't like to speak with customers. Was told I should hear back in 48-72 hours for a major issue. Lost a customer and will be getting a bill for any damage. CUSTOMER BEWARE. They lost a customer and will be receiving a bill for any damage done. I have been a customer for over 8 years since Scott's Lawn Service was acquired by them. read more

Experience with TruGreen: horrible. Their treatment burnt my beautiful green lawn into scorched grass. TruGreen reluctantly returned to my home after weeks of calls; then they offered to retreat. No thank you! The grass turned brown and died within 24 hours after the TruGreen treatment. Poor customer service, and even worse, the treatment killed my lawn. I heard from the manager only after paying a lawyer get involved! Worst service ever! read more

I have been with TRuGreen for the last 5 years- always had the full annual service. My lawn this year has never looked worse. Grub worms have ruined most of the front yard. Technicians came out for regular service and did not diagnose. Called and wrote to customer service. a week to follow up. I spent $700 additional with someone else to get grubs under control. Customer service offered nothing to help with corrective action. Notified them I am switching service. Horrible customer service for a long-time customer. read more

I signed up for Tru Green in May of 2020. What a horrible decision for my lawn. After two applications of weed killer(that I had been assured that the sedge grasses would be taken care of) the only thing dying was my good grasses! After talking to customers device , who were all professional, a third service was performed to kill the weeds.A branch manager was supposed to call and review the issues with me, crickets thus far. I even e mailed the head of Customer Service in Tennessee with no reply to date. Weeds doing great , grass dead!! Still waiting here in NY. read more

TruGreen Lawn Care - Tree Services Near Me - South Plainfield, New Jersey

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After seeing the signs around our area we decided to try this company , After several applications and a couple hundred dollars my yard looks worst then if i would have tried to do it my self . For me i will go back to my 4 step Scotts program. We used the company in So Plainfield NJ. Derrick B read more

Do not trust this company will do anything to your yard except make it look terrible, if I could give them 0 stars I would. If you are looking for customer service that is horrific, the quality of work is atrocious and the management clueless, then you've found your place.... but for me, I'm going to take my business elsewhere and make sure everyone knows how bad this company is..... read more

I have been using them for a few years now since I installed new sod. Since then my lawn has never been healthy or without weeds. I asked them what am I paying for and the response was a healthy lawn!!??? They told me to stop watering my lawn so much and then it turned even worse!! We have been trying to get someone to come out for weeks which I have been a little understanding given the current covid situation. I would not recommend at all!! Cancel your service!! read more

TRU-CRAP Indeed! It was a nightmare! Dealing with people that say something and don't do anything. Cancelled after one and half year of giving them a chance after a chance to correct the problem, without any results! The most horrible lawn services and CUSTOMER-SERVICE by far! I would not recommend their services to anyone, unless you have somebody that you don't like. read more

Worst service. I have lawn treatment and they clearly dont know how to do a good job. On top of it, I got an extremely rude customer service, one person I talked to, Shelby, I politely asked to talk to the manager, she disconnected my phone. read more

Byer beware they have a contract with PGA golf, do not think they are going to take care of your lawn like the way they do with PGA. The employee come to your house and hurry's to get done. Because they have so many stops. The worse is there customer service. They have know clue on what there doing. The make a appointment and they never show up. read more

Absolutely horrible!!! Unprofessional and unqualified. Burnt my yard several times and ruined my diamond bright in pool but doing a messy job and getting it in my pool. Customer service is very unhelpful and rude! Don't waste your money or time using TruGreen! read more

Since beginning the service with TRUGREEN this year, and after only 3 applications, my lawn has begun to transform from a sea of green weeds to a luscious green lawn of grass. The expertise of the technician is beyond my expectations. His knowledge of lawn problems is excellent and the advice he offers helps me to maintain my lawn properly. I like that I am notified of a pending appointments/applications. I recently needed to change a scheduled visit and was able to do so quite easily with a simple phone call. Having the same technician for all my applications is a excellent. On his visits, Antonio remembers and checks previous problem spots to make sure they have been eradicated. I get the impression that he takes the same care with my lawn as he does with his own lawn. To say that I am impressed with both my technician and TRUGREEN is an understatement and I can recommend TRUGREEN without reservation. read more

Worst service ever. I called the office to complain about the weeds. Twice they came out and still no change. Never seen my lawn so bad in twenty years. This is the first year with them and the last. Do yourself a favor and don't hire this company. Wish I could give them 0 stars. They suck read more

Long story short, if you want to get good service from this company you MUST be present each and every time they come to treat your lawn. Not entirely a bad experience but bad enough that when my one year contract was up, i terminated service. My lawn was almost all crabgrass before hiring Trugreen. I've over seeded and aerated on my own and installed a sprinkler system. All combined my lawn looks ok, but considering the amount of money paid to Trugreen and their guarantee, i should be 100% satisfied and I'm not. I still have quite a bit of crabgrass, clovers and other weeds that continue to thrive. The straw that broke the camels back was watching the technician walk around my property(i have cameras all around the perimeter) and randomly spray patches of weeds, completely skipping entire areas that were clearly being overridden by crabgrass and weeds. I called and was told a manager would call me back, never did. They say they'll come out as many times as needed until your satisfied but seriously how many times can you call. its exhausting and shouldn't be that difficult. Bottom line is the service is effective but you really need to saty on top of them. For the money i spent it wasn't worth it. Lawn Doctor here i come! Im in South Plainfield NJ, not Woodbridge VA. NOt sure why that came up like that. read more

Just starting their service and will update as necessary but to give an upfront review: 1) I didn't like the fact that as soon as I entered my info on their site I thought I was getting an online quote, instead, I was getting a robo call dialer every 30 minutes. Granted I spoke to a person when I finally answered, but no human has exactly 30 minute precision. I was at work, so it was after about 7 missed calls that I answered. No voice mails left, just auto calls making my pocket buzz in meetings. I'll be honest, I almost turned them down for that. 2) I signed up anyway, because I need a lawn service to undo the previous owners damage. Their prices compared to the competition big box lawn service wasn't even close. They were significantly cheaper(if the other guys were the only choice, I'd be looking at a writing a home depot review for lawn equipment). In terms of price, even the guys mowing my lawn said they don't get into this business because the big guys make it so cheap that you can't compete on price. I checked out their recommended cheap guy, and TruGreen was far cheaper. So they win on price. 3) As I said above, I only just started, and will revisit this after I can see how my lawn does, but in terms of the application process so far, they're like ninjas. I usually get in my car and go out my garage. I have to check my front door for packages after I get home from work because I rarely use that door. Today, I got home and found a notice that my lawn treatment had been done too early for him to knock(around 7:15am) and so he just left the note. I didn't know any of that happened before I left for work. They were in, got the job done, and were out. That's exactly what I would want. Lawn service that I don't even know is there, just making my lawn better invisibly. If it turns out they destroyed my lawn... well, I'll come back to this then and you'll see another 1* review, but as of now things are going great. Only reason I went with 3 is because I've yet to see the effect, but as for application, they're great. read more

Horrible company had them in 2016 and canceled when service rep somehow managed to get in our locked backyard. No explanation given , canceled last year and yet TWICE caught them on premises trying to service lawn... not too mention yard looked no better with this service ... read more

the guys stop to tell me about what they have done. I can ask them any questions that I have and they will get me answers They are polite, they KNOW about what they are doing. I trust them. Their customer service is the same, polite, knowledgeable. They answer any questions you have. -- Diane Jones read more

They have worked with me many times to make my pricing fair for my small lawn. we have tailored service to fit my budget and my lawn looks great...too healhy actually, spreading into my flower beds, ha ha read more