We wanted to purchase some rocks for our driveway. We were really pleased with the level of service we received from True Value Hardware Wellers Hill, particularly in relation to providing us with samples so we could make a better decision.
Once we decided, we booked in a time for delivery and the guys showed up on time - bonus! - however, there was a slight problem ...they delivered the wrong rocks!! We called them back once we realised and while they couldn't rectify it immediately as it was a busy Sunday (and their supplier was closed), it was pretty close! Craig (CJ) came back at the end of the day to have a chat, understand the issue and agree a way forward.
He arrived bright and early Monday to remove the incorrect rocks (without us even hearing him!) and returned as agreed to re-lay the correct blue stone. He was extremely apologetic, did this all on his own time, and did it all with a smile on his face.
Yes, it would have been terrific if this hadn't happened in the first place, however, we all know things can go wrong! The thing we liked the most was the great customer service we received from CJ as soon as he found out we hadn't received what we were supposed to!
Right from that point he was only focused on rectifying the situation and ensuring we were satisfied customers. For that, we'd like to say Thank You! read more