Horrible customer service I waited a week on Harley the women who answers the phone calls, she continued to tell me she would get back to me or call me back, and never did... 10 days later I asked her if they would be able to do the job or not and she informed me they were too busy, she could of told me that 10 days before while my project was put on hold as city of Miami wants an arborist to come out before my project continues. Huge waste of time, inconsiderate. read more

I have an enormous banyan tree in my backyard and have hired tree trimmers before but none of them did what Drake and Ian did. The tree was drastically cut back - which it needed- and opened up in a way that allows air to flow through It, making it able to withstand high winds. These guys are wonderful arborists and master climbers. Their prices are fair and their work is solid. Highly recommend them, read more

True Tree Service - Tree Services Near Me - Miami, Florida

Amazing service and fair pricing. These guys are truly great at what they do. I highly recommend them to anyone based on my experience.

Definitely do NOT recommend. They made a good first impression during the estimate-phase however that was the best of it. Their estimate was around $1000 higher than the other bid we received to trim a few trees, however we elected to go with their service as they appeared organized, professional, etc. Prior to agreeing I confirmed that they intended to protect the existing (brand new) drive way which was directly below some of the branches that they were to trim. Additionally, I made provisions for Florida Power & Light to remove the power to the lines that were in close proximity to the trees. On the day of trimming, Drake spoke with the FPL engineer who was on site to cut off the power and told FPL it would be fine to leave the lines active. Before starting the trim, I spoke with Drake to remind him to take precautions for the driveway and clarified (very specifically) what branches to trim, and let him know that I would be home all day if any questions came up. A few hours later I walked outside and they were gone, with only half of the work completed and the driveway absolutely covered in tree sap and dirt. I assumed they went to lunch but they never returned. I stayed home in order to meet with them, and to be available if questions arose. They did half of the job, how they wanted to do it, and left. Never to return. When I contacted the office initially I was told that after the "reviewed" the concerns and spoke with the arborist (and owner, Drake) they felt they did what they should have (and I quote) "cannot be expected to provide that level of attention to detail." The second excuse was that I never had the power cut off to the lines so they were unable to do the work. I spent 4 weeks going back and forth with the power company to have the power cut off. They are the ones who changed their mind and told FPL not to worry about it (on site, the day of trimming). They did what the felt they wanted to do with the trees, as opposed to what we had discussed and been estimated for. When pressured to rectify the situation they initially agreed to send the guys out to trim the remaining tree. After rescheduling it a few times they called, and this time Drake came to the phone absolutely belligerent, SCREAMING and carrying on about how he is an arborist and they felt they did the job to THEIR satisfaction and should be paid (WITHOUT COMPLETING THE JOB AS ESTIMATED). He was VERBALLY ABUSIVE in a manner that, even in Miami, was beyond what I have ever experienced from a business. I then got a call from Grant, apologizing for Drake's (the owner) behavior. Needless to say they are not welcome to return to my property. DO NOT USE THIS COMPANY. read more

Don't think for a minute that tree trimming is getting someone to cut branches of off your tree(s). This company is ISA certified arborists. It's headache in every other year or so in June when we have to prepare for our hurricane season and have our tree trimmed so they won't be catching a lot of wind. This company is by far the best I have come across. Drake and his partner would tell you how the trees should be trimmed to avoid wind and at the same time maintain the health of the trees. In fact, at least one of them is in a master degree program to study to being a arboriculturist. The work is hard and sometimes dirty, but the science is good. In this case, the price is fair as well. read more

Very disappointed with the service I received from True Tree Service - they started off so well. I needed a tree removed from my back yard - Ian assured me that he would take care of all permits required with the City. Unfortunately this wasn't the case - he removed the tree without City approval, and then it basically took 11 months getting an after-the-fact permit approved. All the time, I had to constantly chase him. I had to visit the City, arrange Archeological reporting, Certificates to Dig - basically everything that I would have expected them to do. Unfortunately, I would not recommend read more

They are The best tree service company I've ever dealt with and they know the science behind doing the job right.

These guys are professional in that they know how to cut/trim trees without damaging the tree or your property. They were on time, every single one of them was friendly and they cleaned up all the debris - one of them even started to skim leaves out of my pool until I told him I'd take care of that! Bottom line, they did what they promised to do for a fair price and I will use them again. read more