My visit to the Magnolia Float Spa was intended to be a relaxing and a rejuvenating experience. I…read morehad invited a friend from out of town and was excited ! However, it turned out to be quite the opposite. The disappointment began immediately when we walked into the "tub room" (we both did not prefer the pods), I along with my friend who also reserved a tub room, were given the choice of two rooms. The first room, we were told, the shelving had been knocked off the wall so if we needed essentials, they were on the side of the tub. I noticed right away that the paint was chipped completely around the tub. I took a deep breath and thought "ok needed repairs , it's about the tub which was large and looked inviting with the blue light. The shower area was nicely designed in the room. The second room, we were told, "the tub light didn't work", so as a resolution a lit candle was provided as a source of light, which she said "we did not have to blow out". My friend decided to take the room with the candle (at least the shelf was on the wall and paint was not chipping). Once the host left, I shook off the frustration and showered as instructed before entering the tub. The wood slats on the flooring were loose by the shower so I had to be careful not to fall. Soft music was playing and I entered the tub. I grabbed the "tub pillow" which is truly not equipped to function as intended and leaned back, as I did , I was horrified- a section of the ceiling directly above the tub was missing - the other section looked as if it was going to fall and the gapping hole area that was completely missing lead to area between the ceiling and the roof of the building! This was not something I was going to accept as a service to our area folks who come for enjoyment. So I abruptly sat up and began taking pictures. So folks here you go, hole in ceiling, wood slates by shower in room loose causing a potential fall issue, peeling paint, towels given were in the least "hole free", but appeared to be extremely old, the button to stop music from playing did not work ( hostess said "They get stuck all the time ")- I tried multiple times. The hostess was folding clothes on the guests area table which were piled up in chairs and on the table. The entire experience was awful. When I exited the room, I said to the hostess "Many repairs need to be made ", her response , "Yes to the entire place " . In my opinion, the business should be shut down. My friend who went with me wasn't aware of the hole in the ceiling and once explained to her , she stated "the only way I could get light on in the room once I blew my candle out was to wave my arm in the air for the motion light to come on". Really Magnolia Float Spa owners ? $69 for 1 hour of this? Shameful! Only reason for 1 star, the host was extremely nice and she was very knowledgeable.

I called Magnolia Spa three times this week (Tuesday/Wednesday/Friday) and left messages twice. I…read morejust drove to the establishment and, while it's 2:13 PM CENTRAL time on Tuesday, September 5, 2025, the doors are locked and there is no info stating if it's closed for good or just temporarily. If a company doesn't return calls it does make me wonder how much attention is given to client satisfaction. For instance, are the pods/pools actually cleaned after each use? Disappointed.

The owner (Micheal Hineline) is an unprofessional, rude, inconsiderate, and a ripoff…read moreartist/scammer. He is closing his business in less than 30 days and I was informed he is not honoring the 16 90-min floats I have paid for (paid a couple hundred dollars and there no expiration date). After a few words I said I was going to report him; his reply was "Go ahead - Im going out of business!" Guess he wants the tourist $ before he closes on 15Jul2025 and not previous loyal customers that supported him these years. No wonder he cannot keep a business open with this type of customer service and attitude. So beware if you purchase any floats that this might happen to you also. Not a happy customer!

I was on vacation and this was just a wonderful addition to the relaxation I needed while on my…read moretrip! I will definitely come back the next time I'm in tow