I really, really wanted to give this place a better review, so I waited until after the second appointment, in hopes that I could describe a positive outcome. But I can't. I bought a Groupon for a plasma fibroblast pen treatment on my upper lids. I had already had my lower lids and upper lids done at another Med spa.
I don't know if my poor treatment was because I had a Groupon (the regular cost of the treatment is $500. The Groupon for first-time clients was $199, plus there was a special, so I paid $159), but the point of Groupon is to try new places and services and potentially become a regular client. That won't be happening. I have used Groupons for many beauty services and treatments, and never before felt that I wasn't receiving full service. I can't honestly say that the treatment I received here wasn't full service, because I don't know. Maybe everyone gets skimpy numbing. Kim claimed that she uses medical-grade numbing cream. Okay, but it doesn't take effect in only 15-20 minutes. It takes 30-45 minutes.
Kim, the medical esthetician, is very personable and enthusiastic, and has great skin herself. But I don't think that she used enough numbing cream, and she DEFINITELY did not leave it on long enough. I can take a fair amount of pain for beauty, but with appropriate numbing. Kim ended up dialing down the intensity to, apparently, almost nothing. She didn't do my eyelids AT ALL, even though the whole upper lid area was supposed to be treated. She did offer to numb me some more, but numbing really needs about 45 minutes to take full effect. Kim waited about 15-20 minutes before starting my treatment. Completely insufficient. I still tipped her $40.
It was impossible to tell, after the treatment, that I had even had one. Quite the contrast with my previous treatments at the other spa. (Three days after my treatments at the other spa, I had dark brown scabs. Three days after Kim's treatment, I had light beige scabs.) And when I looked in a mirror and saw my untouched eyelids, I was very unhappy. I contacted Kim and reminded her that we had discussed this treatment, and the whole eyelid was supposed to be zapped. She said that she stopped because there was too much pain, but she would do the eyelids and a touch-up if I would come back on Friday. So I did. Once again, insufficient numbing for too short a time. WTF. Three days later, no scabs on eyelids, no change on upper lids from previous treatment on Monday. Tipped her $10 this time.
I don't know anything about the other services at True Beauty, but I absolutely cannot recommend getting expensive plasma fibroblast treatments here. Although MAYBE, if you pay full price, you will get more numbing cream and be numbed for longer than I was. Kim was surprised at the intensity of the scabbing on my lower lids and upper lip. Yeah, I could take it because I was NUMBED PROPERLY. (I was given medical-grade numbing cream and applied it myself at home 45 minutes before my scheduled appointment.)
BF is treating me to another upper lid treatment after this non-noticeable poor excuse heals. I don't think I even have to wait the full 12 weeks. I don't see any potential effect on my upper lids. Waste of time and money. Two stars because it's a nice facility, and because Kim did offer a second appointment at no extra charge. Then again, she should have done the entire area correctly the first time. The plasma arcs also weren't spaced as closely as they should have been. I watched an enormous number of videos, looked at tons of Google images, and scoured RealSelf before considering this procedure. I knew what to expect, and I did not get it from Kim. read more