Lost a cooling fan and had my truck towed to the truck center for repairs.
Arrived on Saturday 10 March. On Monday 12 Mar checked in with the service department for a ETIC (estimated time repairs completed) and was told that I needed a fan, fan hub, radiator and fan shroud. They also said that they could not find the parts for my truck a 2007 Freightliner.
After a two minute search online by me the parts were found at Fleetpride. Next, I called the truck center to let them know where the parts were located. They told me that they would let the parts department know where the parts could be found.
MARCH 14 Checked in with service for an update. They told me that the parts department was still trying to find the parts. On the 15th I was told that the parts were ordered and that they would be shipped overnight. On March 19 they said that the overnight was not shipped because of the holiday weekend.
March 22 all parts arrived except fan shroud. March 26 I locate a fan shroud and ask service department to install the radiator and parts on hand so that I could drop my load and have the shroud installed later. March 28 after 18 days of stalls and half truths, I get the call, your truck is ready.
Upon arrival I start my pre-trip inspection. First, the driveshaft bolts were laying on the floor of the truck. Next the coolant tank was low, Engine oil was low and finally new fan pulley and crankshaft pulley were not aligned with the fan belt riding half way off of the pulley. To rub salt in my wounded confidence the truck would not crank because the battery was dead.
I go to the service desk to voice my concern, I was told that there was others in front of me and that I would have to wait my turn. so here I sit waiting for repairs to be completed
If you want arrogant service representatives and incompetent mechanics this is the place for you. If you want your truck repaired quickly Do Not Use THE TRUCK CENTER! read more
