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    11 years ago

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    Smile Zone Kidz & Teenz Dental

    Smile Zone Kidz & Teenz Dental

    4.1(26 reviews)
    66.6 mi

    I had a very unsettling experience here yesterday. My son…read morehas been going to this dentist for the last 5 years, pretty much since this location has been opened. We have never had a bad experience until yesterday. Last week we went in for a routine cleaning and checkup. Once again, they had new staff working in the office area and it was another new lady doing his cleaning (seems like they go through staff quite often). This time was different, he had never had any cavities prior to this appointment. They told us that they had found 3 cavities and that they wanted to do a preventive kind of filling (SDF), which we were totally okay with moving forward so we scheduled the appointment for the following week (which brings me back to yesterday). When we went in, the lady at the front desk asked us once again if we were ok with moving forward with the treatment, which I confirmed (again). She then handed me the tablet and asked me to view and sign a form. Something told me to really read that form and I'm glad I did. I read the top portions then scrolled down, went to sign and just barely glanced up a bit more to see that they had marked down 5 teeth. When I went to the counter to ask, she confirmed that there were 5 cavities. I then proceeded to tell her that last week there were only 3 and I was confused as to why their paperwork says 5. Then out of no where, a random lady with an attitude problem popped out from the cubby in the corner and told me that she will have the doctor sit down with us in a room before we continue any further, which I agreed. Now usually I have a big attitude problem, but I really kept my cool the whole time I was there. We were called back within 2 minutes and she proceeded to take us back to a closed room that we have never been in before. The doctor came in and told me is going to take another look into his mouth and asked his staff to pull up the picture of his teeth. He then proceeded to tell me he does have 5 cavities and that maybe we didn't hear it right last week. But I would have remembered because he specifically told me it was 3 of his molars, not it's all 4 molars and 1 in the side. I then told him I was not comfortable at the moment with what was going on. He then got up and changed his attitude real quick, told me that was fine, we will cancel today and I can find a new dentist for all further appointments going forward. He then turned his back to me and closed out all the pictures and records on the computer. I then agreed with him because why the hell would I want to bring him to a place where we can't trust. I did cancel all appointments moving forward and I encourage everyone else to do the same!!! After we left, I felt so gross and I knew I needed to do something. I usually don't do this type of thing but I feel the public needs to know how they run their business. It's not right.

    I took my autistic 3 year old son in there for his first visit and he had a complete meltdown, but…read morethe staff was so amazing!! So understanding, so patient and kind. 10 out of 10 recommend

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    Smile Zone Kidz & Teenz Dental - Anay the staff that helped us!

    Anay the staff that helped us!

    Smile Zone Kidz & Teenz Dental
    Smile Zone Kidz & Teenz Dental

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    Troy Vanpelt, DDS - pediatric_dentists - Updated June 2026

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